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21.10.14 Healthcare

Better reception for the patients at the Amiens-Picardie hospital

The Amiens-Picardie hospital wanted a modernized and optimized reception, just like the brand new building in which it just has moved in. It is thus naturally that the hospital trusted ESII for its reception management solution.

As soon as they arrive the patients can check-in on the TWANA™ interactive kiosk. Those without appointment select the purpose of their visit whereas patients with appointments can use the code given at the moment of the appointment booking. In both case they receive a ticket and are invited to go to the waiting room where a screen display the calls and digital signage thanks to the Neoplayer™ solution.

This solution improved waiting conditions, the staff work in better conditions and the patients are more satisfied.

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