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21.10.14 Healthcare

In Belgium, the Mutualité Chrétienne improves its visitors reception

The Mutualité Chrétienne is a wide associative network that defends the rights of elderly, youth and people with disabilities with more than 70,000 volunteers. It trusted ESII solutions to optimize its visitors’ reception.

The reception management software eSirius was installed. As soon as they arrive, if there is no one at the reception the visitors are invited to use the DISEO™ to check-in and choose the reason of their coming among three propositions (“advisor”, “social assistant” or “pension department”). With this solution it is possible to manage visitors with or without appointments. Then, they are invited to go to the waiting room where a screen broadcasts calls and digital signage. 

For visitors with appointment the advisor or medical advisor comes personally to the waiting room.

Thanks to this solution, the Mutualité Chrétienne avoids crowd of people at the reception, improves the waiting conditions and has more satisfied visitors

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