« Overall, eZQ™ has been a simple and effective solution for us to improve flow management and the quality of service within the pharmacy. We're also very satisfied with the support we received during installation. »
The queue for 14 counters
Located in Montauban (France), Alhambra Pharmacy serves a large number of customers every day at its 14 counters. Managing the wait was challenging, as multiple lines would form, creating the familiar discomfort of trying to pick the fastest line or having to watch that no one cuts ahead.
After discussions with ESII, Maxime Ballorini, pharmacist, decided to install the eZQ™ single-line queue solution. Here’s what led him to make this choice:
“We’re very satisfied with the implementation of the eZQ™ single line at Alhambra Pharmacy. Before installation, managing flow could sometimes be complex, especially during peak periods, with multiple queues and limited visibility for patients.”
A solution with concrete benefits
Both the pharmacy team and customers agree that the single line is a real asset. Staff appreciate the more even distribution of patients across counters. For customers, the calmer wait in a single line is unanimously welcomed.
Mr. Ballorini continues sharing his experience with the eZQ™ single-line queue:
“The eZQ™ solution now fits naturally into our daily operations. It helps us better structure the reception process and streamline patient flow, while also making our team’s work easier.
For patients, we’re seeing better-organized waiting and greater comfort. The system allows everyone to wait more calmly, without wondering which line to choose or having to constantly watch their spot. For our team, the single line also brings more fluidity to service and helps distribute patients more evenly across the available counters.”
An efficient installation
Mr. Ballorini closes his testimonial by highlighting the quality of the installation and support he received from ESII:
“We’d also like to highlight the quality of your installer’s work. His professionalism, availability, and attentiveness contributed greatly to the smooth progress of the installation. He guided us efficiently, answered our questions, and clearly explained how the solution works. We really appreciated his thoroughness and dedication throughout the process.”