« Once the ticket dispenser was in use, ESII remained available to answer questions and make the necessary adjustments. »
A simple solution for organized reception
In April 2026, the CPAS of Woluwe-Saint-Pierre equipped its reception area with a queue management solution. The installation meets a simple need for this CPAS, which operates with 2 counters: to organize visitor arrivals and improve service flow.
This project illustrates ESII’s ability to support all types of organizations, from large structures to smaller sites. Queue management is a useful service for visitors, whatever the size of the reception area. Here, the goal was to implement a solution adapted to the CPAS’s day-to-day operations, without adding complexity for staff or for the residents of Woluwe-Saint-Pierre.
Testimonial
To organize reception at this CPAS, ESII installed a Keo™ kiosk allowing users to take a ticket when they arrive. Calls are then displayed on LCD Display screens.
Mr. Pieter-Jan KUIJPERS, Project Manager at the CPAS, shared his feedback on the installation carried out by ESII Belgium:
“The follow-up was always very professional, and above all very pleasant. I never felt that the goal was to sell us the most expensive solution possible, but rather a solution that was truly adapted to our situation.
The technical installation and training sessions also went very well, always with the same focus on service. Once the ticket dispenser was in use, ESII remained available to answer questions and make the necessary adjustments.”
Benefits
The installation carried out at the CPAS of Woluwe-Saint-Pierre shows that visitor reception can be improved with a simple and adapted solution: a kiosk, call screens and a clearer organization for everyone. ,For users, the process is clearer as soon as they arrive. For staff, reception is better structured without adding unnecessary complexity.
Trusting ESII means relying on more than 40 years of experience in queue management and reception organization.
