Serveis Ambientals of Castelldefels improves reception with Orion

Serveis Ambientals of Castelldefels is an office connected to Castelldefels City Council in Catalonia. Located very close to Barcelona, Castelldefels is a city with strong tourist activity, especially during the summer season.

In this context, managing public reception is an important issue for the City Council. The Serveis Ambientals de Castelldefels office welcomes visitors for different procedures related to parking, parking tickets and urban mobility services.

To better organize reception and make access to its services easier, the City Council chose Orion, ESII’s SaaS platform.

With this solution, users can book an appointment online before coming to the office. When they arrive, they identify themselves at the Keo interactive kiosk, which registers their presence and helps organize their reception. Once identified, visitors are called on a TV screen, which clearly shows when it is their turn.

With Orion, Serveis Ambientals de Castelldefels can provide a more fluid and better organized reception experience. The solution allows users to better plan their visit thanks to online appointment booking. When they arrive at the office, the ticketing system organizes the order of service, helps create a calmer waiting experience and helps prevent conflicts related to arrival order.