« The Orion solution addressed our needs thanks to a way better cost and easy access to help when needed. »
Context
In Yellowknife, located in Canada’s Northwest Territories, it is not uncommon to see the Northern Lights—and, more rarely, a polar bear. What is now just as common, however, is checking in with Orion at the Department of Motor Vehicles (DMV).
The DMV in Yellowknife serves residents for driver’s licenses, vehicle registrations, and identification cards. In a vast territory subject to demanding weather conditions, service continuity and reliability are essential.
Solution
The DMV of Yellowknife selected the Orion queue management solution, combined with:
- The Keo™ interactive kiosk
- The Orion Appointments online booking solution
- Display screens used for communication and number calling
Testimonial
“We chose ESII because of the cost of the other provider and the help desk. If we required help, it was just a 1-800 number, and most likely no one could help right away. Also, the first meeting with ESII and Fred was a great and good experience.
The Orion solution addressed our needs thanks to a way better cost and easy access to help when needed. The system is also easy to use, and we have a lot more access to stuff we can do on our end.
The benefits are: easier to use in the back and no service interruption with communication on the screen in the office. Also, clients find it easier to book online now.“
Cindy Radford, Manager, Licensing and Administration, DMV Yellowknife.
Benefits
The Orion solution convinced the DMV Yellowknife teams thanks to its competitive pricing, its features that enable a tailored reception experience, and its responsive, reliable support.
