OHL Modernizes Its Reception and Improves the Visitor Experience

The Office d’Habitation de Longueuil (OHL) serves a wide range of visitors and handles numerous daily requests related to social housing: rent payments, repair requests, lease renewals, key and permit pickup, housing applications, and more.

To keep pace with increasing demand and ensure a smoother, more structured reception process, OHL decided to upgrade to a modern queue management solution.

By deploying Orion in SaaS mode, OHL has strengthened its ability to manage visitor flow efficiently and enhance the overall experience.
The connected Keo™ kiosk now issues tickets, while a calling screen directs visitors to the appropriate service counter.

This setup supports the organization’s four reception stations, providing a clear and reliable structure for both staff and visitors.

OHL now benefits from a consistent and well-organized reception flow, supported by precise activity tracking across all services.
Visitors enjoy a clearer, more reassuring experience thanks to digital signage, while staff save valuable time and work in better conditions through streamlined operations.