« The exercises proposed based on real situations have allowed me to go from theory to practice. Starting from what already existed also made the training very relevant and directly practical. »
Context
Each installation pursues a key objective: to enable you to offer the best reception experience. To achieve this, we offer training tailored to your needs, your organization, and your sector. This ensures that users of your solution get the most out of it, regardless of their role in your organization: receptionist, administrator, department manager, etc. A well-trained team ensures long-term benefits.
Testimonial
Ms. Carole BARACHET, Quality user relation management at the City Hall of Lyon, recently completed a training to deepen her understanding of the solution installed in the City Hall. Se shared her experience in the following testimonial:
“I had the opportunity to use eSirius software as an agent; my expectations were mainly about the discovery of the back office of the tool and a better understanding of its overall functioning.
I particularly appreciated the availability and the sympathy of the trainer, as his pedagogy. He didn’t hesitate to explain again concepts to ensure our understanding, while illustrating his remarks with concrete examples. The exercises proposed based on real situations have allowed me to go from theory to practice. Starting from what already existed also made the training very relevant and directly practical.
At the end of the training, I feel comfortable with the administration of the tool and daily tasks. The application being seamless and functional, I encountered few malfunctions, but I underline the quick response and the availability of the support when it is needed.
Even if the training was mandatory as part of the transfer of the management of the tool to our department, I find it very useful. eSirius is an easy-to-use tool for queue management, adaptable to the specific needs of each service, and offering a global and reliable vision of the attendance within the different services that receive people.“
Benefits
Feedback like that of Ms. Barachet confirms the importance of personalized training, tailored to the specific needs of the reception. Training is useful at the start of the solution, to instill peace of mind within the team, and continues to play a role throughout the life of your project to update skills.
Training must be seen as an added value for teams in order to continually improve the quality the reception.