TAM
France
« I had the chance to exchange with several users of the solution their average waiting time was lower than a minute before being taken in charge by an adviser. »
TaM (Public transport company of the city of Montpellier – France) manages the daily mobility of the residents:
- 4 Tram lines and 41 bus lines,
- 57 bike stations,
- 9 parking, nearly 5,000 spaces.
Its mission: to provide an efficient, well-connected network allowing users and visitors alike easy access to all the area’s amenities.
Use case in video
“I had the chance to exchange with several users of the solution their average waiting time was lower than a minute before being taken in charge by an adviser.”
Jouad Otmani, IT Manager, TaM
“For us it is a true success. We made satisfaction surveys, users are extremely pleased.”
Céline Beausse, Directrice Marketing et Développement, TaM
Benefits
- Low wait times: average wait time of less than 1 minute.
- Optimized user experience: 24/7 online appointment booking on tam-voyages.com or app.
- Customized user interface: ESII APIs allow for customization of the HMI (Human-Machine Interface) of the booking module on the website and app.
- Peaks crowd management: advance scheduling during back-to-school periods or peak demand periods, without overloading mobility advisors.
