22.09.17 Setor Público

Tax Offices of Lille and Tourcoing receive taxpayers with our solutions

Tax offices ESII

In the Nord department, the tax offices of Lille et Tourcoing have decided to install our solutions to receive taxpayers. The main mission is to calculate and to collect the taxes.

With our solutions, the reception runs like this: the user comes in and selects the service he wants to access on the Diseo™ LP kiosk. Then, he goes to the waiting zone. When an agent is available, the visitor is invited to go to the desk through a video screen.

On each agent’s computer, the software allows to call the next visitor and to see the number of people who are waiting. Moreover, each office has a manager version of this software that allows to see in real time the data (number of agents on each service, number of visitors, transaction time for user requests…). With this information, the manager can adjust the number of agents for each visit’s purpose.

Thanks to this solution, the resources are managed in real time to optimize them and to improve the wait time for taxpayers.

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