Société Générale has just inaugurated its 41st branch in Ghana. Highly modern, the branch is equipped with ESII’s queue management solutions.
A DISEO™ touch ticket dispenser in self-service immediately and automatically supports the customer: they select their visit purpose on the touch screen and get a call ticket. When it is their turn, they are called by their number on a video screen that also broadcasts digital signage.
With this solution, waiting lines are virtualized: the customer does not need to wait anymore and reception quality is improved.