{"id":13053,"date":"2022-07-25T11:45:28","date_gmt":"2022-07-25T09:45:28","guid":{"rendered":"https:\/\/www.esii.com\/ondersteuning\/"},"modified":"2023-08-30T16:59:07","modified_gmt":"2023-08-30T14:59:07","slug":"ondersteuning","status":"publish","type":"page","link":"https:\/\/www.esii.com\/nl\/ondersteuning\/","title":{"rendered":"Ondersteuning"},"content":{"rendered":"<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Wanneer u kiest voor ESII om het onthaal van bezoekers anders te organiseren of te verbeteren, dan heeft u ook toegang tot alle diensten die van ESII een van de wereldleiders hebben gemaakt in het wachtrijbeheer. <\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Tijdens de hele duur van uw project luistert ESII naar u en helpt u een oplossing te vinden die aan uw behoeften is aangepast en op lange termijn doeltreffend is.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">Onze ondersteuning<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li>Innovatieve concepten in overeenstemming met uw behoeften<\/li>\n<\/li>\n                                <li>\n<li>Ondersteuning bij de opening<\/li>\n<\/li>\n                                <li>\n<li>Bedrijfsklare oplossing<\/li>\n<\/li>\n                                <li>\n<li>Opleiding op maat<\/li>\n<\/li>\n                                <li>\n<li>Onderhoud ter plaatse<\/li>\n<\/li>\n                                <li>\n<li>Deskundig advies &amp; speciale opvolging van de verkoop<\/li>\n<\/li>\n                                <li>\n<li>Keyaccountmanagers<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">Onze diensten voor het welslagen van het project<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li><a href=\"#projet\" data-type=\"internal\" data-id=\"#projet\">Projectmanagement<\/a><\/li>\n<\/li>\n                                <li>\n<li><a href=\"#deploiement\">Uitrol en opleiding<\/a><\/li>\n<\/li>\n                                <li>\n<li><a href=\"#support\">Technische ondersteuning<\/a><\/li>\n<\/li>\n                                <li>\n<li><a href=\"#maintenance\">Onderhoud ter plaatse<\/a><\/li>\n<\/li>\n                                <li>\n<li><a href=\"#reseau\">Netwerk van distributeurs<\/a><\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Gestion-projet-client-esii.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Gestion-projet-client-esii.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"projet\">Projectmanagement klant<\/span><\/h4>\n                          <div class=\"ps-block__text\">\n            <p class=\"contenu\">Het projectbeheer \u00a0<b>is een sleutelelement in het succes<\/b>\u00a0van de projecten van onze klanten:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Speciale ingenieurs\u00a0<\/b> voor keyaccounts<\/li>\n<li>Een\u00a0<b>aanpak die past bij de omvang\u00a0<\/b> van het project<\/li>\n<li>Een\u00a0<b>vaste aanspreekpartner\u00a0<\/b>\u00a0gedurende de hele duur van het project\u00a0<b>van voor de verkoop<\/b>, en in \u00a0<b>nauwe samenwerking met de klant<\/b><\/li>\n<li><b>Projectbeheer<\/b> (pilootcomit\u00e9, opvolgingscomit\u00e9, projectcomit\u00e9)<\/li>\n<li>Opstellen en delen van \u00a0<b>documenten voor het project<\/b><\/li>\n<li>Management van \u00a0<b>pilootsites<\/b><\/li>\n<li>Industrialisatie van massa-implementaties<\/li>\n<li>Een dienst\u00a0<b>in onze organisatie<\/b><\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/service-formation-esii.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/service-formation-esii.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"deploiement\">Uitrol en opleiding<\/h4>\n                          <div class=\"ps-block__text\">\n            <ul>\n<li>Een team van\u00a0<b>ervaren<\/b>\u00a0technici<\/li>\n<li>Op ons\u00a0<b>hoofdkantoor<\/b>\u00a0en in onze\u00a0<b>agentschappen<\/b><\/li>\n<li>Mobiel in\u00a0<b>heel Frankrijk en internationaal<\/b><\/li>\n<li>Installaties\u00a0<b>ter plaatse of op afstand<\/b><\/li>\n<li>De systemen worden\u00a0<b>voorbereid en getest bij ESII<\/b>, in een omgeving vergelijkbaar met die van de klant<\/li>\n<li>De technici zijn verantwoordelijk voor de dossiers,\u00a0<b>van de bestelling tot de start van de productie<\/b><\/li>\n<li><b>Co\u00f6rdinatie van alle betrokken<\/b>\u00a0acteurs<\/li>\n<li><b>Opleiding op maat<\/b>, ter plaatse of op afstand<\/li>\n<li>Mogelijkheid tot<b>\u00a0groepwebinars<\/b><\/li>\n<li><b>Hulp bij het opstarten<\/b> om ervoor te zorgen dat alles volledig operationeel is en goed geconfigureerd<\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/Support-Technique2.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/Support-Technique2.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"support\">Onze technische ondersteuning<\/span><\/h4>\n                          <div class=\"ps-block__text\">\n            <ul>\n<li>Een <strong>speciaal team<\/strong>, met 6 posities<\/li>\n<li>Gevestigd in ons hoofdkantoor, <strong>in Frankrijk<\/strong><\/li>\n<li><strong>Deskundigen<\/strong> in onze oplossingen (6 maand opleiding)<\/li>\n<li>Oproepen binnen 20 seconden beantwoord<\/li>\n<li><b>Minder dan 4%<\/b>\u00a0afgebroken oproepen<\/li>\n<li>Open van maandag tot vrijdag van\u00a0<b>8.00 tot 18.30 u. doorlopend (GMT +1)<\/b><\/li>\n<li>Bereikbaar op\u00a0<b>zaterdagochtend, en op aanvraag<\/b><\/li>\n<li>Mogelijkheid om het\u00a0<b>ticketbeheer aan te passen<\/b>\u00a0voor heel grote accounts<\/li>\n<li>Doorverwijzing naar\u00a0<b>R&amp;D indien nodig<\/b>\u00a0(teams in de buurt)<\/li>\n<li><b>Prioritaire toegang<\/b>\u00a0voor klanten met een onderhoudscontract<\/li>\n<li>Ondersteuning in\u00a0<b>het Frans en Engels (Spaans volgt nog)<\/b><\/li>\n<li><b>Onderhoud op afstand met<\/b>\u00a0verschillende tools<\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Maintenance-sur-site.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Maintenance-sur-site.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"maintenance\">Onderhoud ter plaatse<\/span><\/h4>\n                          <div class=\"ps-block__text\">\n            <ul>\n<li>Ongeveer\u00a0<b>500 interventies per jaar<\/b><\/li>\n<li>75% van de interventies in onderaanneming door onze\u00a0<b>erkende installateurs<\/b>, 25% door\u00a0<b>onze technici<\/b><\/li>\n<li><b>Standaardomruilingen<\/b>\u00a0voor klanten met een onderhoudscontract<\/li>\n<li>Een technicus die zich bezighoudt met de reparatie van onze\u00a0<b>apparatuur wanneer die terugkomt in de werkplaats<\/b><\/li>\n<li>Voorraad van de naverkoopdienst voor\u00a0<b>snelle vervanging, verzonden op dag +1<\/b><\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/reseau-esii.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/reseau-esii.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"reseau\">In Frankrijk en internationaal<\/span><\/h4>\n                          <div class=\"ps-block__text\">\n            <ul>\n<li>Hoofdkantoor in\u00a0<b>Lav\u00e9rune (H\u00e9rault &#8211; 34) en agentschappen in Vitr\u00e9, Cr\u00e9teil en Toulouse<\/b><\/li>\n<li>8 partnerondernemingen in \u00a0<b>heel Frankrijk<\/b><\/li>\n<li>Aanwezig in\u00a0<b>meer dan 50 landen<\/b><\/li>\n<li>Een wereldwijd\u00a0<b>verkoop- en servicenetwerk<\/b><\/li>\n<li>Sterke\u00a0<b>reactiviteit en aanpassingsvermogen<\/b>\u00a0aan de lokale behoeften<\/li>\n<\/ul>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/nl\/internationaal-netwerk-van-distributeurs\/\" class=\"button button--hollow\" target=\"\">\n                <span>Voor meer informatie<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Gekoppelde pagina\u2019s<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--internal-links\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"641.356\" height=\"596.235\" viewBox=\"0 0 641.356 596.235\">\n        <path d=\"M544.187,105.65c61.378,63.04,107.514,153.039,95.156,238.475-12.77,85.436-83.21,166.311-173.423,211.932-89.8,45.207-198.963,55.161-287.116,14.931S23.506,440.345,5.381,343.3C-13.156,245.832,17.327,142.147,79.528,79.521c62.2-63.04,155.71-85.022,240.98-78.386S482.809,43.024,544.187,105.65Z\" fill=\"#f2f4f8\"\/>\n      <\/svg>\n      <ul class=\"ps-block__list\">\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 358'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2023\/09\/innovation-esii-568x358.webp\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2023\/09\/innovation-esii-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"\"\n  >\n<\/figure>\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/nl\/innovatie\/\">Innovatie<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">Met een geavanceerde technologie.<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Lire l'article\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 358'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/03\/formation-esii-solution-568x358.webp\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/03\/formation-esii-solution-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"\"\n  >\n<\/figure>\n      <\/div>\n                                                                                            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/nl\/opleiding\/\">Opleiding<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">Onze opleidingen voor een beter onthaal.<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Lire l'article\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 358'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Mener-un-projet-ESII-568x358.webp\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Mener-un-projet-ESII-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"Een project bij ESII uitvoeren\"\n  >\n<\/figure>\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/nl\/een-project-met-esii-uitvoeren\/\">Een project met ESII uitvoeren<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">ESII maakt er een erezaak van haar klanten te begeleiden.<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Lire l'article\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n              <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>ESII biedt u gedurende uw hele project ondersteuning.<\/p>\n","protected":false},"author":1,"featured_media":12542,"parent":0,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"activity":[],"class_list":["post-13053","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/pages\/13053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/comments?post=13053"}],"version-history":[{"count":0,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/pages\/13053\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/media\/12542"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/media?parent=13053"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/activity?post=13053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}