{"id":13043,"date":"2022-07-25T11:44:00","date_gmt":"2022-07-25T09:44:00","guid":{"rendered":"https:\/\/www.esii.com\/technische-ondersteuning\/"},"modified":"2024-04-24T10:17:34","modified_gmt":"2024-04-24T08:17:34","slug":"technische-ondersteuning","status":"publish","type":"page","link":"https:\/\/www.esii.com\/nl\/technische-ondersteuning\/","title":{"rendered":"Technische Ondersteuning"},"content":{"rendered":"<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\" id=\"ouverture-d-un-ticket-en-ligne\">Een onlineticket openen<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Heeft u momenteel een storing? Open dan een ticket via ons formulier voor de melding van een incident.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--buttons\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <div class=\"button-group\">\n                                    <a href=\"https:\/\/jira-esii.atlassian.net\/servicedesk\/customer\/portal\/11\" class=\"button\" target=\"_blank\" rel=\"noopener\">\n                <span>Toegang tot het platform<\/span>\n              <\/a>\n                                <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Ondervindt u moeilijkheden bij het gebruik van ons formulier, stuur ons dan een <a href=\"mailto:support@esii.com\">bericht <\/a>met de vermelding van uw gegevens, de klachten en alle andere informatie die nuttig kan zijn voor onze diagnose.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\" id=\"appel-en-france-metropolitaine\">U heeft een onderhoudscontract<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Met uw contract kunt u tijdens de kantooruren rekenen op de optimale beschikbaarheid van onze technische ondersteuning:&nbsp;<strong>96% van de oproepen wordt beantwoord in minder dan 40 seconden<\/strong>.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li>Een snellere foutdiagnose<\/li>\n<\/li>\n                                <li>\n<li>Realtime ondersteuning op afstand voor het gebruik en de configuratie van de software<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h4 class=\"wp-block-heading\">Bel het onderstaande nummer en voer uw authenticatienummer in.<\/h4>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--info\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <p>\n          Vanuit het buitenland: <b>+ 33 4 999 22 808<\/b>\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--info\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <p>\n          Vanuit Frankrijk: <b>04 999 22 999<\/b>\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\" id=\"appel-hors-de-france-metropolitaine\">Voor internationale technische ondersteuning kunt u terecht bij ons netwerk van distributeurs:<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--buttons\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <div class=\"button-group\">\n                                    <a href=\"\/nl\/internationaal-netwerk-van-distributeurs\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Internationaal netwerk van distributeurs<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                                <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Gekoppelde pagina\u2019s<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--internal-links\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      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data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Mener-un-projet-ESII-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"Een project bij ESII uitvoeren\"\n  >\n<\/figure>\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/nl\/een-project-met-esii-uitvoeren\/\">Een project met ESII uitvoeren<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">ESII maakt er een erezaak van haar klanten te begeleiden.<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Lire l'article\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    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data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Devenir-partenaire-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"Word partner\"\n  >\n<\/figure>\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/nl\/word-partner\/\">Word partner<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">ESII, Franse marktleider voor wachtrijbeheer, biedt een waaier van producten en oplossingen voor onthaalbeheer en het maken van afspraken. Word&hellip;<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Lire l'article\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n              <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Open van 8.00 tot 18.30 u. van maandag tot vrijdag.<br \/>Alle nuttige informatie over de technische ondersteuning bij ESII.<\/p>\n","protected":false},"author":1,"featured_media":24937,"parent":0,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"activity":[],"class_list":["post-13043","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/pages\/13043","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/comments?post=13043"}],"version-history":[{"count":0,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/pages\/13043\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/media\/24937"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/media?parent=13043"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/nl\/wp-json\/wp\/v2\/activity?post=13043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}