{"id":9001,"date":"2022-03-21T16:54:50","date_gmt":"2022-03-21T15:54:50","guid":{"rendered":"https:\/\/www.esii.com\/sector-de-actividad\/servicios-financieros\/"},"modified":"2024-07-08T15:06:07","modified_gmt":"2024-07-08T13:06:07","slug":"servicios-financieros","status":"publish","type":"page","link":"https:\/\/www.esii.com\/es\/sector-de-actividad\/servicios-financieros\/","title":{"rendered":"Servicios financieros"},"content":{"rendered":"<section class=\"ps-block ps-block--cta\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__bg\">\n      <div class=\"ps-block__blob\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"789.469\" height=\"728.959\" viewBox=\"0 0 789.469 728.959\">\n          <path d=\"M669.861,129.168C745.413,206.241,802.2,316.274,786.992,420.729,771.273,525.184,684.566,624.061,573.519,679.838c-110.54,55.27-244.911,67.439-353.423,18.254S28.934,538.367,6.623,419.715c-22.818-119.16,14.7-245.925,91.271-322.492C174.461,20.149,289.564-6.725,394.526,1.388S594.309,52.6,669.861,129.168Z\" transform=\"translate(0 0)\" fill=\"#2b2d33\"\/>\n        <\/svg>\n      <\/div>\n    <\/div>\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n\n                      <div class=\"ps-block__heading\">\n                                            <span class=\"ps-block__title\">\u00bfDesea un an\u00e1lisis personalizado de su recepci\u00f3n?<\/span>\n                          <\/div>\n          \n                      <p class=\"ps-block__txt\">Deje sus datos de contacto y le llamaremos para consultar con uno de nuestros expertos en gesti\u00f3n de recepci\u00f3n y gesti\u00f3n de espera en bancos.<\/p>\n          \n          <div class=\"ps-block__button\">\n            <a href=\"\/es\/contactenos\/\" class=\"button button--icon\" target=\"\">\n              <span>Ir al formulario<\/span>\n              <svg class=\"icon icon-arrow-right\">\n                <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-arrow-right\"><\/use>\n              <\/svg>\n            <\/a>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\" id=\"transformez-l-accueil-et-l-attente-en-agences-et-aux-sieges\">Transforme la recepci\u00f3n y la espera en agencias y sedes<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Respondiendo a las demandas actuales de los clientes, los bancos y las instituciones financieras invierten en <strong>phygitalizaci\u00f3n para captar y fidelizar a nuevos clientes.<\/strong><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>El <strong>Phygital Kiosk<\/strong> puede hacer las veces de <strong>recepci\u00f3n a distancia para agencias secundarias<\/strong> o incluso dentro de su propia sede central. Permite conectar por videoconferencia a los clientes de una recepci\u00f3n con un recepcionista interno o externo. Este terminal tambi\u00e9n se puede <strong>incorporar en su propia infraestructura <\/strong>para <strong>integrarlo en un ERP profesional<\/strong> o de<strong> gesti\u00f3n de acceso<\/strong> y <strong>se puede interconectar con los sistemas bancarios.<\/strong><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p><strong>Concertar (o solicitar) citas<\/strong> directamente en su sitio web es una soluci\u00f3n eficaz para gestionar sus agendas y&nbsp;<strong>multiplicar el n\u00famero de citas cualificadas<\/strong>. Facilitar citas en las agencias, pero tambi\u00e9n por videoconferencia, hace m\u00e1s accesible el servicio sin necesidad de desplazamientos. Adem\u00e1s, se puede combinar con uno de nuestros <strong>terminales interactivos<\/strong> para la identificaci\u00f3n en la agencia.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>El <strong>ticket digital para smartphone<\/strong> <strong>SmartWait\u2122<\/strong> es la <strong>alternativa m\u00f3vil a la fila de espera cl\u00e1sica<\/strong> de los bancos.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p><strong>Ofrezca movilidad a sus clientes<\/strong> con <strong>modernas soluciones de conexi\u00f3n sin importar donde se encuentran<\/strong>. Ofrezca tambi\u00e9n<strong> movilidad a sus empleados<\/strong> permiti\u00e9ndoles <strong>reservar un espacio de trabajo en sus diferentes establecimientos.<\/strong><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\" id=\"nos-clients-en-parlent\">Opini\u00f3n de nuestros clientes<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--slider\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"408\" height=\"426\" viewBox=\"0 0 408.1 426.6\">\n            <path fill=\"#f2f4f8\" d=\"M286.3,394.7c-52,29.1-119,43.5-172.7,20.4C59.9,391.8,19.4,331.6,5.4,264.5\n              C-8.5,197.9,4.2,124.7,46,74.1S158.6-4.6,225.3,0.6c67,5,129.5,43.1,159.5,94.8c30.3,51.7,28.3,116.8,9,171.4S338,365.6,286.3,394.7\n              z\"\/>\n          <\/svg>\n          <div class=\"swiper js-swiper-block\">\n            <ul class=\"swiper-wrapper\">\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/09\/BSIC-logo.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/09\/BSIC-logo.webp 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">BSIC<\/span>\n      <span class=\"client__country\">Costa de Marfil<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;La calidad de la recepci\u00f3n, y sobre todo la comodidad, han mejorado considerablemente desde la instalaci\u00f3n del sistema, tanto para&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_0\" class=\"link\">\n                    <span class=\"link__txt\">Leer m\u00e1s<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                                    <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;Trabajar con ESII ha sido una agradable experiencia. Su din\u00e1mico equipo profesional nos ha permitido desplegar nada menos que 34&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_1\" class=\"link\">\n                    <span class=\"link__txt\">Leer m\u00e1s<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                          <\/ul>\n            <div class=\"swiper-navigation\">\n              <div class=\"swiper-pagination\"><\/div>\n              <div class=\"swiper-button-prev swiper-button-disabled\"><\/div>\n              <div class=\"swiper-button-next swiper-button-disabled\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n      <div class=\"reveal\" id=\"quote_0\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p><strong>La calidad de la recepci\u00f3n, y sobre todo la comodidad, han mejorado considerablemente desde la instalaci\u00f3n del sistema,<\/strong> tanto para nuestros clientes como para nuestros agentes.<\/p>\n<p>Ahora, nuestros clientes se pueden sentar c\u00f3modamente y con tranquilidad en la zona de espera, y respetan el orden de paso sin incidentes.<\/p>\n<p>Nuestros agentes ya no utilizan la llamada a viva voz ni tienen que lidiar con conflictos de paso.<\/p>\n<p><strong>Era una herramienta muy esperada por nuestros agentes<\/strong>, que han aceptado y comprendido muy bien el sistema.<\/p>\n<p>Desde su instalaci\u00f3n, tambi\u00e9n hemos podido constatar un ahorro de tiempo en el tratamiento de las solicitudes y, sobre todo, la reducci\u00f3n del tiempo de espera para nuestros clientes.<\/p>\n<p>El BSIC ha mejorado su imagen gracias a una recepci\u00f3n m\u00e1s profesional. <strong>Recomiendo instalar el sistema GFA ESII.<\/strong><\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/09\/BSIC-logo.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/09\/BSIC-logo.webp 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">BSIC<\/span>\n      <span class=\"client__country\">Costa de Marfil<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Sra. Oro<\/span>\n            <span class=\"author__title\">Responsable de recepci\u00f3n, BSIC, sede de Abiy\u00e1n<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_1\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>Trabajar con ESII ha sido una <strong>agradable experiencia. Su din\u00e1mico equipo profesional nos ha permitido desplegar nada menos que 34 agencias<\/strong>.<\/p>\n<p><strong>Las soluciones ESII nos ofrecen nuevos servicios, como la concertaci\u00f3n de citas en el banco y el acceso VIP a los asesores.<\/strong> Hemos mejorado la calidad del servicio de atenci\u00f3n al cliente con el programa <em>Reclient<\/em>, desarrollado por el equipo de ESII, que nos permite grabar las entrevistas con los clientes del banco para asegurarnos de que la ret\u00f3rica comercial de nuestra instituci\u00f3n se transmita bien.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n                    <div class=\"author\">\n            <span class=\"author__name\">Mayya Dursunova<\/span>\n            <span class=\"author__title\">International Bank of Azerbaijan<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  \n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\" id=\"photos-de-sites-installes\">Fotos de sitios instalados<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--masonry js-photoswipe\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"masonry js-masonry\">\n          <div class=\"js-grid-sizer\"><\/div>\n          <div class=\"js-gutter-sizer\"><\/div>\n\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n          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data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/06\/banca-stato-borne-568x355.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"355\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/CA-St-Martin-du-Var-1.jpg\" itemprop=\"contentUrl\" data-size=\"568x854\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 854'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/CA-St-Martin-du-Var-1.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/CA-St-Martin-du-Var-1.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"854\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>El objetivo principal de la banca minorista es disponer de avances innovadores para seducir a nuevos objetivos e inventar la banca del futuro.<\/p>\n","protected":false},"author":1,"featured_media":10758,"parent":8166,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"template-besoin.php","meta":{"inline_featured_image":false,"footnotes":""},"activity":[313],"class_list":["post-9001","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/pages\/9001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/comments?post=9001"}],"version-history":[{"count":0,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/pages\/9001\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/pages\/8166"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/media\/10758"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/media?parent=9001"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/activity?post=9001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}