{"id":8993,"date":"2022-03-21T16:53:11","date_gmt":"2022-03-21T15:53:11","guid":{"rendered":"https:\/\/www.esii.com\/acompanamiento\/"},"modified":"2023-08-30T16:58:23","modified_gmt":"2023-08-30T14:58:23","slug":"acompanamiento","status":"publish","type":"page","link":"https:\/\/www.esii.com\/es\/acompanamiento\/","title":{"rendered":"Acompa\u00f1amiento"},"content":{"rendered":"<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Cuando apuesta por ESII para modificar o mejorar la recepci\u00f3n de visitantes, tambi\u00e9n tiene acceso al conjunto de servicios que han hecho de ESII un l\u00edder mundial en la gesti\u00f3n de filas de espera. A lo largo de su proyecto, ESII le escucha y le acompa\u00f1a hacia una soluci\u00f3n adaptada a sus necesidades y eficaz a largo plazo.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">Nuestro acompa\u00f1amiento<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li>Conceptos innovadores y acordes con sus necesidades<\/li>\n<\/li>\n                                <li>\n<li>Acompa\u00f1amiento en la inauguraci\u00f3n<\/li>\n<\/li>\n                                <li>\n<li>Soluci\u00f3n llave en mano<\/li>\n<\/li>\n                                <li>\n<li>Formaci\u00f3n personalizada<\/li>\n<\/li>\n                                <li>\n<li>Mantenimiento in situ<\/li>\n<\/li>\n                                <li>\n<li>Asesoramiento especializado y seguimiento comercial espec\u00edfico<\/li>\n<\/li>\n                                <li>\n<li>Gestores de proyectos para grandes cuentas<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">Nuestros servicios para el \u00e9xito de su proyecto<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li><a href=\"#projet\" data-type=\"internal\" data-id=\"#projet\">Gesti\u00f3n de proyecto<\/a><\/li>\n<\/li>\n                                <li>\n<li><a href=\"#deploiement\">Implementaci\u00f3n y formaci\u00f3n<\/a><\/li>\n<\/li>\n                                <li>\n<li><a href=\"#support\">Soporte t\u00e9cnico<\/a><\/li>\n<\/li>\n                                <li>\n<li><a href=\"#maintenance\">Mantenimiento in situ<\/a><\/li>\n<\/li>\n                                <li>\n<li><a href=\"#reseau\">Red de distribuidor<\/a><\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/01\/Gestion-projet-client-1.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/01\/Gestion-projet-client-1.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"Gestion projet client esii\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"projet\">Gesti\u00f3n del proyecto del cliente<\/span><\/h4>\n                          <div class=\"ps-block__text\">\n            <p class=\"contenu\">La gesti\u00f3n del proyecto del cliente es un <b>elemento clave del \u00e9xito<\/b> de los proyectos de nuestros clientes:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Ingenieros dedicados<\/b> a las grandes cuentas<\/li>\n<li>Un <b>enfoque adaptado al tama\u00f1o<\/b> del proyecto<\/li>\n<li>Un <b>interlocutor preferente<\/b> durante toda la vida del proyecto, implicado <b>desde la preventa<\/b>, y muy <b>involucrado en el entorno del cliente<\/b><\/li>\n<li><b>Gobernanza de proyecto<\/b> (comit\u00e9s de pilotaje, seguimiento y proyecto)<\/li>\n<li>Redacci\u00f3n e intercambio de los <b>documentos del proyecto<\/b><\/li>\n<li>Gesti\u00f3n de los <b>sitios piloto<\/b><\/li>\n<li>Industrializaci\u00f3n de implementaciones masivas<\/li>\n<li>Un servicio <b>en el centro de nuestra organizaci\u00f3n<\/b><\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/01\/Formation-2.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/01\/Formation-2.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"deploiement\">Implementaci\u00f3n y formaci\u00f3n<\/h4>\n                          <div class=\"ps-block__text\">\n            <ul>\n<li>Un equipo de <b>t\u00e9cnicos<\/b> experimentados<\/li>\n<li>En nuestra <b>sede central<\/b> y en <b>nuestras agencias<\/b><\/li>\n<li>Movilidad en <b>toda Francia y nivel internacional<\/b><\/li>\n<li>Instalaciones <b>in situ o a distancia<\/b><\/li>\n<li>Los sistemas se <b>preparan y se prueban en ESII<\/b>, en un entorno lo m\u00e1s parecido posible al del cliente<\/li>\n<li>Los t\u00e9cnicos son los responsables de los expedientes, <b>desde el pedido hasta el inicio de la producci\u00f3n<\/b><\/li>\n<li><b>Coordinaci\u00f3n de todos los actores<\/b> implicados<\/li>\n<li><b>Formaci\u00f3n personalizada<\/b>, in situ o a distancia<\/li>\n<li>Posibilidad de <b>webinarios para grupos<\/b><\/li>\n<li><b>Asistencia en la puesta en marcha<\/b> para verificar que todo sea perfectamente operativo y est\u00e9 bien configurado<\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/Support-Technique2.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/Support-Technique2.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"support\">Nuestro soporte t\u00e9cnico<\/span><\/h4>\n                          <div class=\"ps-block__text\">\n            <ul>\n<li>Un <strong>equipo espec\u00edfico<\/strong>, con 6 posiciones<\/li>\n<li>En nuestra sede central, <strong>en Francia<\/strong><\/li>\n<li><strong>Expertos<\/strong> en nuestras soluciones (6 meses de formaci\u00f3n)<\/li>\n<li>Llamadas atendidas en menos de 20 segundos<\/li>\n<li><b>Menos del 4 %<\/b> de llamadas abandonadas<\/li>\n<li>Abierto de lunes a viernes, de <b>8:00 a 18:30 ininterrumpidamente (GMT\u00a0+1)<\/b><\/li>\n<li>Guardias los <b>s\u00e1bados por la ma\u00f1ana y previa solicitud<\/b><\/li>\n<li>Posibilidad de <b>personalizar la gesti\u00f3n de los tickets<\/b> para cuentas muy grandes<\/li>\n<li>Escalaci\u00f3n hacia <b>I+D en cuanto sea necesario<\/b> (proximidad de los equipos)<\/li>\n<li><b>Acceso exclusivo<\/b> para clientes con contrato de mantenimiento<\/li>\n<li>Soporte en <b>franc\u00e9s e ingl\u00e9s (pr\u00f3ximamente, espa\u00f1ol)<\/b><\/li>\n<li><b>Mantenimiento a distancia<\/b> con diferentes herramientas<\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/Maintenance-sur-site2.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/Maintenance-sur-site2.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"maintenance\">Mantenimiento in situ<\/span><\/h4>\n                          <div class=\"ps-block__text\">\n            <ul>\n<li>Unas <b>500 intervenciones al a\u00f1o<\/b><\/li>\n<li>75\u00a0% de las intervenciones subcontratadas a nuestros<b>instaladores autorizados<\/b>, 25\u00a0% a cargo de <b>nuestros t\u00e9cnicos<\/b><\/li>\n<li><b>Cambios est\u00e1ndar<\/b> para clientes con contrato de mantenimiento<\/li>\n<li>Un t\u00e9cnico espec\u00edfico para reparaci\u00f3n de nuestros <b>equipos devueltos a taller<\/b><\/li>\n<li>Stock de servicio posventa para <b>sustituci\u00f3n r\u00e1pida, env\u00edos al d\u00eda siguiente<\/b><\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/01\/Reseau-1.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/01\/Reseau-1.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\"><span id=\"reseau\">Red en Francia y a nivel internacional<\/span><\/h4>\n                          <div class=\"ps-block__text\">\n            <ul>\n<li>Sede social en <b>Lav\u00e9rune (H\u00e9rault &#8211; 34) y agencias en Vitr\u00e9 y en Cr\u00e9teil<\/b><\/li>\n<li>8 empresas asociadas en <b>toda Francia<\/b><\/li>\n<li>Presente en <b>m\u00e1s de 50 pa\u00edses<\/b><\/li>\n<li>Red <b>mundial de ventas y servicios<\/b><\/li>\n<li>Gran <b>capacidad de respuesta y adaptaci\u00f3n<\/b> a las necesidades locales<\/li>\n<\/ul>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/es\/red-de-distribuidores-internacionales\/\" class=\"button button--hollow\" target=\"\">\n                <span>Para m\u00e1s informaci\u00f3n<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">P\u00e1ginas relacionadas<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--internal-links\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"641.356\" height=\"596.235\" viewBox=\"0 0 641.356 596.235\">\n        <path d=\"M544.187,105.65c61.378,63.04,107.514,153.039,95.156,238.475-12.77,85.436-83.21,166.311-173.423,211.932-89.8,45.207-198.963,55.161-287.116,14.931S23.506,440.345,5.381,343.3C-13.156,245.832,17.327,142.147,79.528,79.521c62.2-63.04,155.71-85.022,240.98-78.386S482.809,43.024,544.187,105.65Z\" fill=\"#f2f4f8\"\/>\n      <\/svg>\n      <ul class=\"ps-block__list\">\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 358'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2023\/09\/innovation-esii-568x358.webp\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2023\/09\/innovation-esii-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"\"\n  >\n<\/figure>\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/es\/innovacion\/\">Innovaci\u00f3n<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">Disponer de una tecnolog\u00eda avanzada.<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Leer el art\u00edculo\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 358'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/03\/formation-esii-solution-568x358.webp\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/03\/formation-esii-solution-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"\"\n  >\n<\/figure>\n      <\/div>\n                                                                                            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/es\/formacion\/\">Formaci\u00f3n<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">Cursos de formaci\u00f3n para poner en valor su recepci\u00f3n.<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Leer el art\u00edculo\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 358'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Mener-un-projet-ESII-568x358.webp\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Mener-un-projet-ESII-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"Mener-un-projet-ESII\"\n  >\n<\/figure>\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/es\/ejecutar-un-proyecto-con-esii\/\">Ejecutar un proyecto con ESII<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">ESII se honra de acompa\u00f1ar a sus clientes.<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Leer el art\u00edculo\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n              <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>ESII le acompa\u00f1a a lo largo de su proyecto.<\/p>\n","protected":false},"author":1,"featured_media":10238,"parent":0,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"activity":[],"class_list":["post-8993","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/pages\/8993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/comments?post=8993"}],"version-history":[{"count":0,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/pages\/8993\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/media\/10238"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/media?parent=8993"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/activity?post=8993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}