{"id":32046,"date":"2026-10-23T11:12:40","date_gmt":"2026-10-23T09:12:40","guid":{"rendered":"https:\/\/www.esii.com\/blog\/housing-authorities-reception-management\/"},"modified":"2026-10-23T12:27:14","modified_gmt":"2026-10-23T10:27:14","slug":"vivienda-social-gestion-recepcion","status":"publish","type":"article","link":"https:\/\/www.esii.com\/es\/blog\/vivienda-social-gestion-recepcion\/","title":{"rendered":"Vivienda social: c\u00f3mo reinventar la recepci\u00f3n de los inquilinos"},"content":{"rendered":"<section class=\"ps-block ps-block--intro\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <p>Longueuil, Ottawa, Laval, Montreal: cada vez m\u00e1s entidades de vivienda social conf\u00edan en ESII para organizar la recepci\u00f3n de sus inquilinos. La instalaci\u00f3n es sencilla: un kiosco, una pantalla y una gesti\u00f3n de colas adaptada al terreno. Cambia el d\u00eda a d\u00eda tanto de los equipos como de los visitantes.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2026\/10\/oh-longueuil-esii-keo.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2026\/10\/oh-longueuil-esii-keo.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"OH Longueuil ESII Keo kiosk\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Cuatro entidades, una misma necesidad<\/h3>\n                                  <div class=\"ps-block__text\">\n            <p dir=\"ltr\">Cada entidad de vivienda social tiene sus vol\u00famenes y su organizaci\u00f3n. Sin embargo, todas comparten el mismo reto: atender a un p\u00fablico numeroso, con solicitudes muy variadas, sin saturar el mostrador de recepci\u00f3n.<\/p>\n<p dir=\"ltr\">En todas ellas, el principio es el mismo:<\/p>\n<ul dir=\"ltr\">\n<li><strong>un kiosco Keo\u2122<\/strong>: el visitante elige el motivo de su visita y saca su ticket;<\/li>\n<li><strong>una pantalla de llamada<\/strong>: dirige al visitante hacia la ventanilla o la sala adecuada y muestra mensajes informativos;<\/li>\n<li><strong>una gesti\u00f3n de colas<\/strong>: proporciona a los equipos estad\u00edsticas en tiempo real.<\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2026\/10\/OCH-Ottawa-keo.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2026\/10\/OCH-Ottawa-keo.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"OCH Ottawa keo kiosk esii\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Una organizaci\u00f3n adaptada<\/h3>\n                                  <div class=\"ps-block__text\">\n            <p dir=\"ltr\">Gracias a las funcionalidades de la soluci\u00f3n de gesti\u00f3n de colas, la organizaci\u00f3n se adapta a las necesidades de cada entidad:<\/p>\n<ul dir=\"ltr\">\n<li><strong>motivos de visita configurados<\/strong> seg\u00fan los servicios de cada entidad: solicitudes de vivienda, alquiler, mantenimiento\u2026;<\/li>\n<li><strong>una orientaci\u00f3n inteligente<\/strong>: cada visitante es dirigido a la ventanilla o al agente m\u00e1s adecuado para su solicitud;<\/li>\n<li><strong>una recepci\u00f3n biling\u00fce<\/strong>: el kiosco y la pantalla se adaptan al idioma del visitante, franc\u00e9s o ingl\u00e9s;<\/li>\n<li><strong>alertas en caso de espera prolongada<\/strong>, para que los equipos reaccionen antes de que aumente la tensi\u00f3n;<\/li>\n<li><strong>mensajes informativos<\/strong> mostrados en la pantalla de llamada y personalizados por cada entidad;<\/li>\n<li><strong>estad\u00edsticas detalladas<\/strong>: afluencia, tiempos de espera y motivos, para ajustar los recursos en los picos de actividad.<\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 id=\"testimonio\" class=\"wp-block-heading\">Testimonio del Office d\u2019habitation de Longueuil<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">En el Office d\u2019habitation de Longueuil, el antiguo dispensador de tickets en papel, el famoso \u00abcaracol\u00bb, apenas lo utilizaban los visitantes, y la recepcionista era requerida con cada llegada. <strong>Nicolas Tremblay, asesor de planificaci\u00f3n estrat\u00e9gica, nos cuenta el proyecto.<\/strong><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\"><em><strong>\u00bfQu\u00e9 problemas de recepci\u00f3n les llevaron a recurrir a una soluci\u00f3n de ESII?<\/strong><\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">&#8220;Una gran afluencia en nuestro punto de atenci\u00f3n al cliente. Ten\u00edamos un sistema de tickets en papel que los clientes no utilizaban realmente, y ninguna forma de obtener un retrato estad\u00edstico de nuestros visitantes ni de orientarlos bien a su llegada.&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\"><em><strong>\u00bfQu\u00e9 beneficios han observado en su recepci\u00f3n?<\/strong><\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">&#8220;Menos personas que molestan a la recepcionista al llegar: sacan un ticket, se sientan y despu\u00e9s se les llama, ya sea a una sala de consulta o a la ventanilla. Adem\u00e1s, ahora tenemos estad\u00edsticas en tiempo real sobre nuestros visitantes (n\u00famero, tiempo de espera, motivos) y un mejor flujo.&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\"><em><strong>\u00bfC\u00f3mo han percibido el kiosco sus visitantes?<\/strong><\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">&#8220;Al principio les cost\u00f3 un poco utilizarlo, pero ahora ya se han acostumbrado. A los visitantes tambi\u00e9n les gusta la pantalla de llamada, en la que mostramos mensajes informativos muy pr\u00e1cticos.&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">\u00bfRecomendar\u00eda una instalaci\u00f3n similar a otras entidades de vivienda social?<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">&#8220;100%&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">M\u00e1s informaci\u00f3n sobre la recepci\u00f3n del Office d\u2019habitation de Longueuil:<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--internal-links\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"641.356\" height=\"596.235\" viewBox=\"0 0 641.356 596.235\">\n        <path d=\"M544.187,105.65c61.378,63.04,107.514,153.039,95.156,238.475-12.77,85.436-83.21,166.311-173.423,211.932-89.8,45.207-198.963,55.161-287.116,14.931S23.506,440.345,5.381,343.3C-13.156,245.832,17.327,142.147,79.528,79.521c62.2-63.04,155.71-85.022,240.98-78.386S482.809,43.024,544.187,105.65Z\" fill=\"#f2f4f8\"\/>\n      <\/svg>\n      <ul class=\"ps-block__list\">\n                  <li class=\"posts__item js-posts-list-item minnie\" data-maxnumpages=\"\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/12\/ohl-canada-accueil-568x358.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/12\/ohl-canada-accueil-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"Accueil de l\u2019Office d\u2019habitation de Longueuil au Canada\"\n       class=\"\"\n  >\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n        <li class=\"labels__item\">\n          <span class=\"label label--post\">\n            Noticias\n          <\/span>\n        <\/li>\n                                    <li class=\"labels__item\">\n  <span class=\"label label--sector-publico\" style=\"color: white; background-color:#a682ff\">Sector p\u00fablico<\/span>\n<\/li>\n       \n                           <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/es\/blog\/recepcion-ohl-keo\/\">Cuando el caracol ralentiza la recepci\u00f3n\u2026 el OHL mete la directa<\/a>\n      <\/h3>\n    <\/div>\n    <footer class=\"card__footer\">\n              <time datetime=\"2025-12-02 17:00:24\">02 Dec 2025<\/time>\n            <button class=\"card__link\" aria-label=\"Leer el art\u00edculo\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n              <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Testimonio del Office d\u2019habitation de Longueuil En el Office d\u2019habitation de Longueuil, el antiguo dispensador de tickets en papel, el famoso \u00abcaracol\u00bb, apenas lo utilizaban los visitantes, y la recepcionista era requerida con cada llegada. Nicolas Tremblay, asesor de planificaci\u00f3n estrat\u00e9gica, nos cuenta el proyecto. \u00bfQu\u00e9 problemas de recepci\u00f3n les llevaron a recurrir a una [&hellip;]<\/p>\n","protected":false},"featured_media":32044,"template":"","activity":[311],"client":[],"class_list":["post-32046","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/article\/32046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/media\/32044"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/media?parent=32046"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/activity?post=32046"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/client?post=32046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}