{"id":29286,"date":"2026-01-15T16:48:40","date_gmt":"2026-01-15T15:48:40","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&#038;p=29286"},"modified":"2026-01-23T15:19:17","modified_gmt":"2026-01-23T14:19:17","slug":"atencion-cliente-organizada-electrica-cadiz","status":"publish","type":"article","link":"https:\/\/www.esii.com\/es\/blog\/atencion-cliente-organizada-electrica-cadiz\/","title":{"rendered":"Una atenci\u00f3n al cliente organizada, desde la cita previa hasta el mostrador: la elecci\u00f3n de El\u00e9ctrica de C\u00e1diz"},"content":{"rendered":"<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Contexto<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p><strong>El\u00e9ctrica de C\u00e1diz<\/strong> es un <a href=\"https:\/\/comercializadora.electricadecadiz.es\/\" target=\"_blank\" rel=\"noreferrer noopener\">proveedor de electricidad<\/a> creado en la ciudad de C\u00e1diz, en Andaluc\u00eda (Espa\u00f1a). La empresa suministra electricidad a particulares y profesionales en todo el territorio espa\u00f1ol y <strong>recibe regularmente a clientes<\/strong> en sus espacios de atenci\u00f3n para gestiones relacionadas con sus contratos, facturas y otras gestiones.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>El\u00e9ctrica de C\u00e1diz recurri\u00f3 a <strong>ESII Ib\u00e9rica<\/strong> para organizar la atenci\u00f3n al p\u00fablico y ofrecer un <strong>recorrido de atenci\u00f3n claro y estructurado<\/strong> a sus clientes.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Soluci\u00f3n<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Para responder a estos objetivos, se despleg\u00f3 la <strong>soluci\u00f3n Orion en modo SaaS<\/strong> con el fin de organizar la atenci\u00f3n, desde la <strong>gesti\u00f3n de citas en l\u00ednea<\/strong> hasta la <strong>atenci\u00f3n presencial con un empleado de El\u00e9ctrica de C\u00e1diz<\/strong>.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>La instalaci\u00f3n se compone de:<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li><strong>Orion Citas<\/strong> para la gesti\u00f3n de las citas en l\u00ednea.<\/li>\n<\/li>\n                                <li>\n<li><strong>1 quiosco Keo\u2122<\/strong>, que permite a los clientes con cita indicar su llegada o a los dem\u00e1s obtener un ticket seg\u00fan el motivo de su visita.<\/li>\n<\/li>\n                                <li>\n<li>La soluci\u00f3n <strong>eZCom<\/strong> para la <a href=\"\/es\/solutions\/solucion-de-senalizacion-dinamica\/\">comunicaci\u00f3n din\u00e1mica<\/a>: difusi\u00f3n en <strong>3 pantallas de TV<\/strong> de la comunicaci\u00f3n de la empresa y de los avisos de turno<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Beneficios<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Con la soluci\u00f3n Orion, los clientes con o sin cita previa son gestionados de manera <strong>equitativa<\/strong>: no existen conflictos en el orden de atenci\u00f3n y se respetan los horarios de las citas.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Para <strong>mayor comodidad del personal<\/strong>, las pantallas de visualizaci\u00f3n muestran los avisos del siguiente cliente, evitando as\u00ed desplazamientos innecesarios para ir a buscarlo.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--masonry js-photoswipe\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"masonry js-masonry\">\n          <div class=\"js-grid-sizer\"><\/div>\n          <div class=\"js-gutter-sizer\"><\/div>\n\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2026\/01\/electrica-cadiz-keo.webp\" itemprop=\"contentUrl\" data-size=\"692x1272\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 1044'%3E%3C\/svg%3E\"\n                     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      <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 355'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2026\/01\/electrica-cadiz-ezcom-568x355.webp\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2026\/01\/electrica-cadiz-ezcom-568x355.webp 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"355\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2026\/01\/electrica-cadiz-ezcom-andalucia.webp\" itemprop=\"contentUrl\" data-size=\"900x675\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 426'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2026\/01\/electrica-cadiz-ezcom-andalucia-568x426.webp\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2026\/01\/electrica-cadiz-ezcom-andalucia-568x426.webp 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"426\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Contexto El\u00e9ctrica de C\u00e1diz es un proveedor de electricidad creado en la ciudad de C\u00e1diz, en Andaluc\u00eda (Espa\u00f1a). La empresa suministra electricidad a particulares y profesionales en todo el territorio espa\u00f1ol y recibe regularmente a clientes en sus espacios de atenci\u00f3n para gestiones relacionadas con sus contratos, facturas y otras gestiones. El\u00e9ctrica de C\u00e1diz recurri\u00f3 [&hellip;]<\/p>\n","protected":false},"featured_media":29272,"template":"","activity":[310],"client":[],"class_list":["post-29286","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/article\/29286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/media\/29272"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/media?parent=29286"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/activity?post=29286"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/es\/wp-json\/wp\/v2\/client?post=29286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}