The sales area of the Pharmacie Fontvieille offered the possibility to the customer to pass each other in the queue, voluntarily or not:

“Our average number of customer is about 1,200 or 1,300 customers per day, we have 6 double counters, which means 12 employees to serve the prescriptions. [The customers] complained about the lack of organization. This is why we called ESII, to manage the queue line”.

To solve the problem, 2 Twana™ Diseo™ kiosks were installed at each entrance of the pharmacie in order to call the customer by a number respecting the running order.

Josette Gentili

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