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06.04.18 Sector Público

Online appointments for the City Hall of Aubervilliers

City Hall Qualiville

Aubervilliers is a city of 80,000 inhabitants located in the Seine-Saint-Denis French department (93). As part of the Qualiville standard, the municipality has to give the citizens the option to make online appointments and to decrease the no-shows (commitment #8). Therefore, they called our us!

Our solution eAppointment™ meets the requirement of the Qualiville standard regarding the appointments. Thank to this software (plugged easily in the website), the City Hall offers the citizens the possibility to make online appointments 24/7. To prevent the citizen to forget his appointment, a SMS or email reminder is sent to confirm the appointment and the day before.

Several advantages with this solution:

  • the visitors wait less
  • better management of the agents between the different services
  • easy management of the early or late arrivals

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