Montbeliard’s government office modernizes its reception

Montbeliard government agency moved to another building and decided to modernize the user reception. Thanks to its experience in public sector, ESII proposed a customized and innovating solution.

At the reception, the user can take a ticket with the Twana™ Diseo™ kiosk or he can ask the receptionist. In both cases, he selects his requested service. Then, he can wait until he is called trough a display.

Each public service agent calls the next visitor with a software on his computer. Thanks to this software, he can see the number of person who are waiting, the daily number of appointments, the duration of the meeting.

With a better information and orientation, the agency improves wait conditions. Furthermore, this solution comes within Qualipref 2.0, a standard for reception quality.