{"id":5444,"date":"2021-12-10T16:17:52","date_gmt":"2021-12-10T15:17:52","guid":{"rendered":"https:\/\/www.esii.com\/solutions\/parcours-patient-hopital\/"},"modified":"2023-03-28T15:56:14","modified_gmt":"2023-03-28T13:56:14","slug":"patient-journey-hospital","status":"publish","type":"solution","link":"https:\/\/www.esii.com\/en\/solutions\/patient-journey-hospital\/","title":{"rendered":"Patient journey"},"content":{"rendered":"<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Patient journey in video<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--embed\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        \n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"container-lazyload preview-lazyload container-youtube js-lazyload--not-loaded\"><a href=\"https:\/\/youtu.be\/4MO8ZBlxB8k\" class=\"lazy-load-youtube preview-lazyload preview-youtube\" data-video-title=\"The Patient Journey by ESII\" title=\"Play video &quot;The Patient Journey by ESII&quot;\" target=\"_blank\" rel=\"noopener\">https:\/\/youtu.be\/4MO8ZBlxB8k<\/a><noscript>Video can&#8217;t be loaded because JavaScript is disabled: <a href=\"https:\/\/youtu.be\/4MO8ZBlxB8k\" title=\"The Patient Journey by ESII\" target=\"_blank\" rel=\"noopener\">The Patient Journey by ESII (https:\/\/youtu.be\/4MO8ZBlxB8k)<\/a><\/noscript><\/div>\n<\/div><\/figure>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>The stages of the patient journey<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>The system accompanies the patient <strong>as soon as they make an appointment until they are discharged<\/strong> (invoicing included). At all stages in hospital, the patient has <strong>a single ticket<\/strong> and is <strong>automatically directed to the right service<\/strong>.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n    \n  <section class=\"ps-block ps-block--image image-free\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__content\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\"\n            src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=\"\n            data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/03\/infographie-EN.png\"\n            data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/03\/infographie-EN-568x584.png 568w, https:\/\/www.esii.com\/app\/uploads\/2022\/03\/infographie-EN.png 1536w\"\n            sizes=\"auto, (max-width: 639px) 568px, 1536px\"\n            width=\"1536\"\n            height=\"0\"\n            alt=\"infographie EN\"\n            class=\"ps-block__img\"\n          >\n        <\/figure>\n\n              <\/div>\n    <\/div>\n  <\/section>\n\n\n<section class=\"ps-block ps-block--cta\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__bg\">\n      <div class=\"ps-block__blob\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"789.469\" height=\"728.959\" viewBox=\"0 0 789.469 728.959\">\n          <path d=\"M669.861,129.168C745.413,206.241,802.2,316.274,786.992,420.729,771.273,525.184,684.566,624.061,573.519,679.838c-110.54,55.27-244.911,67.439-353.423,18.254S28.934,538.367,6.623,419.715c-22.818-119.16,14.7-245.925,91.271-322.492C174.461,20.149,289.564-6.725,394.526,1.388S594.309,52.6,669.861,129.168Z\" transform=\"translate(0 0)\" fill=\"#2b2d33\"\/>\n        <\/svg>\n      <\/div>\n    <\/div>\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n\n                      <div class=\"ps-block__heading\">\n                                            <span class=\"ps-block__title\">Do you have a project for your hospital?<\/span>\n                          <\/div>\n          \n                      <p class=\"ps-block__txt\">A queue management expert call you back.<\/p>\n          \n          <div class=\"ps-block__button\">\n            <a href=\"\/en\/contact-us\/\" class=\"button button--icon\" target=\"\">\n              <span>Go to the contact form<\/span>\n              <svg class=\"icon icon-arrow-right\">\n                <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-arrow-right\"><\/use>\n              <\/svg>\n            <\/a>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>The Patient Journey management combines the best software and hardware solutions of ESII:<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li>The <strong>queue management solution<\/strong> in SaaS mode Orion.<\/li>\n<\/li>\n                                <li>\n<li>The <strong>preadmission kiosk<\/strong> Twana\u2122 XL.<\/li>\n<\/li>\n                                <li>\n<li>The <strong>video screens and digital signage solution<\/strong> to direct and call the patient.<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>The Patient Journey management combines the best software and hardware solutions of ESII:<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>&gt;&gt; Benefits of the patient journey<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--items-grid\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Hebergement-de-la-solution-compris_120x120.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Hebergement-de-la-solution-compris_120x120.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"click &#038; collect solution in SaaS mode\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        SaaS solution with Health Data Hosting\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/Facile-a-installer_120x120-2.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/Facile-a-installer_120x120-2.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"Facile a installer\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        Solution interoperable with your business software\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Picto_Borne.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Picto_Borne.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"kiosk\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        Preadmission kiosk in self-service\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li><strong>Less stress for patients <\/strong>concerning their support<\/li>\n<\/li>\n                                <li>\n<li><strong>Less no show<\/strong> appointments<\/li>\n<\/li>\n                                <li>\n<li><strong>Reduced waiting times<\/strong><\/li>\n<\/li>\n                                <li>\n<li><strong>Better management <\/strong>of reception and care staff<\/li>\n<\/li>\n                                <li>\n<li>Improved <strong>profitability<\/strong><\/li>\n<\/li>\n                                <li>\n<li>Data hosted in HDH (Health Data Hosting) server.<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Use case: Pasteur Clinic of Toulouse<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--video\" data-animated data-toggle-class=\"in-viewport\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        \n<figure class=\"wp-block-video\"><video controls poster=\"https:\/\/www.esii.com\/app\/uploads\/2023\/03\/clinique-pasteur-toulouse-1.webp\" src=\"https:\/\/www.esii.com\/app\/uploads\/2023\/03\/Temoignages_CliniquePasteur_EN.mp4\"><\/video><\/figure>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>See our customers&#8217; success stories<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--slider\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"408\" height=\"426\" viewBox=\"0 0 408.1 426.6\">\n            <path fill=\"#f2f4f8\" d=\"M286.3,394.7c-52,29.1-119,43.5-172.7,20.4C59.9,391.8,19.4,331.6,5.4,264.5\n              C-8.5,197.9,4.2,124.7,46,74.1S158.6-4.6,225.3,0.6c67,5,129.5,43.1,159.5,94.8c30.3,51.7,28.3,116.8,9,171.4S338,365.6,286.3,394.7\n              z\"\/>\n          <\/svg>\n          <div class=\"swiper js-swiper-block\">\n            <ul class=\"swiper-wrapper\">\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/hopital-mere-enfant-bingerville.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/hopital-mere-enfant-bingerville.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"hopital mere enfant bingerville\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Hospital Mere Enfant Dominique OUATTARA of Bingerville<\/span>\n      <span class=\"client__country\">Ivory Coast<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The collaboration with ESII, their local partners ARSI\/Comafrique and the IT service of the hospital was very productive. The communication&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_0\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/ASZ-aalst-logo-belgique.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/ASZ-aalst-logo-belgique.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"ASZ aalst logo belgiue\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">ASZ Aalst<\/span>\n      <span class=\"client__country\">Belgium<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;Following the installation of 7 kiosks in the 3 sites of the ASZ Aalst Hospital, the queue lines at the&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_1\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/c-h-avignon-logo.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/c-h-avignon-logo.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"centre hospitalier avignon logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Hospital of Avignon<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;For the reception staff, the kiosks lighten the pressure during peak traffic and allow to make patients reception interview in&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_2\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                          <\/ul>\n            <div class=\"swiper-navigation\">\n              <div class=\"swiper-pagination\"><\/div>\n              <div class=\"swiper-button-prev swiper-button-disabled\"><\/div>\n              <div class=\"swiper-button-next swiper-button-disabled\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n      <div class=\"reveal\" id=\"quote_0\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The collaboration with ESII, their local partners ARSI\/Comafrique and the IT service of the hospital was very productive. The communication between the teams was permanent from the needs collection phase to the analysis of these needs, supported by the ESII\u2019s expertise, to the execution. This allowed the deployment of a useful solution both for the hospital and the users. The level of customization of the solution is impressive, so the QMS (Queuing Management System) is adapted to our patient journey and is installed in all the services that have a large attendance rate. These services are reception, insurance, admission and checkout, radiology, gynecology and laboratory.<\/p>\n<p>It is important to point out that after set-up, during exploitation, we kept getting support from ESII. That was helpful for internal organization and optimization reasons; we then modified the patient journey. ESII made the efforts to adapt the solution to the new organization. The ESII team remained concerned and flexible after the implementation.<\/p>\n<p>As IT manager, one of my evaluation criteria for the solutions installed is the utilization rate. The different users (supervisor, systems administrator, agent) were trained by ESII and they use the solution permanently. The real time tracking of the queue line, the statistics, the traceability of the users are features that are well appreciated by the agents.<\/p>\n<p>I recommend the queuing management system by ESII for any companies that want to optimize workforce performance and productivity, reduce waiting time and enhance the customer satisfaction.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/hopital-mere-enfant-bingerville.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/hopital-mere-enfant-bingerville.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"hopital mere enfant bingerville\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Hospital Mere Enfant Dominique OUATTARA of Bingerville<\/span>\n      <span class=\"client__country\">Ivory Coast<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Ahmed TOURE<\/span>\n            <span class=\"author__title\">IT manager<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_1\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>Following the installation of 7 kiosks in the 3 sites of the ASZ Aalst Hospital, the queue lines at the counters have considerably decreased (more than 50%).<\/p>\n<p>The collaboration after the installation is going very well and the services offered exceed our expectations.<\/p>\n<p>The benefits of these admission kiosks are:<\/p>\n<ul>\n<li>Easy: you simply have to follow the instructions on the touchscreen<\/li>\n<li>Secure: the identification is made by an electronic ID card<\/li>\n<li>Fast: no need to wait at the reception<\/li>\n<li>Availability: 24\/7<\/li>\n<\/ul>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/ASZ-aalst-logo-belgique.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/ASZ-aalst-logo-belgique.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"ASZ aalst logo belgiue\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">ASZ Aalst<\/span>\n      <span class=\"client__country\">Belgium<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Joeri Dooremont<\/span>\n            <span class=\"author__title\">IT service<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_2\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>For the reception staff, the kiosks lighten the pressure during peak traffic and allow to make patients reception interview in better conditions, for which a human intervention and an expertise is needed. The working conditions are therefore improved. The job evolves with a more direct contact with the patient in the lobby for orientation and assistance in the use of terminals, that is well perceived by the public and in consequence more gratifying for the staff.<\/p>\n<p>For the patients, the autonomous reception is very fast (a few seconds) and factor of less stress and less wait. The impact of this organization is also positive on the waiting time of all the other visitors.<\/p>\n<p>We are very satisfied with the solutions offered by ESII regarding the issues addressed.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/c-h-avignon-logo.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/c-h-avignon-logo.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"centre hospitalier avignon logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Hospital of Avignon<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Micha\u00ebl DE BLOCK<\/span>\n            <span class=\"author__title\">Head of IT<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  \n\n\n\n<section class=\"ps-block ps-block--shortcode\">\n           \n<section class='ps-block ps-block--leads'>\r\n    <div class='ps-block__container'>\r\n      <div class='ps-block__bg'>\r\n        <span class='ps-block__blobs-top'><\/span>\r\n      <\/div>\r\n      <div class='ps-block__grid'>\r\n        <div class='ps-block__content'>\r\n          <div class='ps-block__body'>\r\n              <div class='ps-block__heading'>\r\n                 <p class='ps-block__title'>Download your brochure<\/p>\r\n                 <p class='ps-block__description'><\/p><p>Fill out the form to download the borchure.<\/p>\r\n           <p><\/p>\r\n              <\/div>\r\n          <div class='ps-block__form'><script type='text\/javascript' src='\/\/automation.esii.com\/form\/generate.js?id=15'><\/script>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section><\/section>\n\n \n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Photos of installed sites<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--masonry js-photoswipe\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"masonry js-masonry\">\n          <div class=\"js-grid-sizer\"><\/div>\n          <div class=\"js-gutter-sizer\"><\/div>\n\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/HUG-GENEVE-TWANA-XL2.jpg\" itemprop=\"contentUrl\" data-size=\"568x854\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 854'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/HUG-GENEVE-TWANA-XL2.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/HUG-GENEVE-TWANA-XL2.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"854\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                   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sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"854\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/HUG-GENEVE-CHIRURGIE.jpg\" itemprop=\"contentUrl\" data-size=\"568x378\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 378'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/HUG-GENEVE-CHIRURGIE.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/HUG-GENEVE-CHIRURGIE.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"378\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/CHU-CAEN-C0020193-1-1.jpg\" itemprop=\"contentUrl\" data-size=\"568x378\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 378'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/CHU-CAEN-C0020193-1-1.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/CHU-CAEN-C0020193-1-1.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"378\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n              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                      <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/CH-Avignonhenri-Duffaut-C0005036-1.jpg\" itemprop=\"contentUrl\" data-size=\"568x378\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 378'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/CH-Avignonhenri-Duffaut-C0005036-1.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/CH-Avignonhenri-Duffaut-C0005036-1.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"378\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Related offers<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--internal-links\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"641.356\" height=\"596.235\" viewBox=\"0 0 641.356 596.235\">\n        <path d=\"M544.187,105.65c61.378,63.04,107.514,153.039,95.156,238.475-12.77,85.436-83.21,166.311-173.423,211.932-89.8,45.207-198.963,55.161-287.116,14.931S23.506,440.345,5.381,343.3C-13.156,245.832,17.327,142.147,79.528,79.521c62.2-63.04,155.71-85.022,240.98-78.386S482.809,43.024,544.187,105.65Z\" fill=\"#f2f4f8\"\/>\n      <\/svg>\n      <ul class=\"ps-block__list\">\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb card__thumb--boxed\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/twana-xl-health-330x330.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/twana-xl-health-330x330.webp 330w\"\n       sizes=\"auto, 330px\"\n       width=\"330\"\n       height=\"330\"\n       alt=\"twana xl\"\n       class=\"\"\n  >\n      <\/div>\n        <div class=\"card__content\">\n      <header class=\"card__heading\">\n        <h3 class=\"card__title\">\n          <a href=\"https:\/\/www.esii.com\/en\/solutions\/twana-xl-multiservices-kiosk\/\">Twana\u2122 XL &#8211; Multiservices kiosk Built for Every Journey<\/a>\n        <\/h3>\n        <div class=\"card__subtitle\">\n                                <span>Multiservice kiosk<\/span>\n                  <\/div>\n      <\/header>\n              <p class=\"card__excerpt\">When your visitors need to check in, scan documents, pay fees or collect paperwork, they shouldn\u2019t hunt for four different&hellip;<\/p>\n          <\/div>\n    <footer class=\"card__footer\">\n      <button class=\"card__link\" aria-label=\"Read news\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb card__thumb--boxed\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/online-appointment-330x330.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/online-appointment-330x330.webp 330w\"\n       sizes=\"auto, 330px\"\n       width=\"330\"\n       height=\"330\"\n       alt=\"online appointment\"\n       class=\"\"\n  >\n      <\/div>\n        <div class=\"card__content\">\n      <header class=\"card__heading\">\n        <h3 class=\"card__title\">\n          <a href=\"https:\/\/www.esii.com\/en\/solutions\/online-appointment-solution\/\">Online appointment solution<\/a>\n        <\/h3>\n        <div class=\"card__subtitle\">\n                        <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 90 90'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/10\/rdv@2x.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/10\/rdv@2x.png 90w\"\n       sizes=\"auto, 90px\"\n       width=\"90\"\n       height=\"90\"\n       alt=\"Rendez-vous\"\n  >\n<\/figure>\n                                <span>Orion Appointment<\/span>\n                  <\/div>\n      <\/header>\n              <p class=\"card__excerpt\">Online appointment management software to integrate directly into your website.<\/p>\n          <\/div>\n    <footer class=\"card__footer\">\n      <button class=\"card__link\" aria-label=\"Read news\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb card__thumb--boxed\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/qualii-survey-330x330.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/qualii-survey-330x330.webp 330w\"\n       sizes=\"auto, 330px\"\n       width=\"330\"\n       height=\"330\"\n       alt=\"qualii survey\"\n       class=\"\"\n  >\n      <\/div>\n        <div class=\"card__content\">\n      <header class=\"card__heading\">\n        <h3 class=\"card__title\">\n          <a href=\"https:\/\/www.esii.com\/en\/solutions\/satisfaction-survey\/\">Satisfaction survey solution<\/a>\n        <\/h3>\n        <div class=\"card__subtitle\">\n                        <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 90 90'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/01\/EnqueteSatisfaction-1.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/01\/EnqueteSatisfaction-1.png 90w\"\n       sizes=\"auto, 90px\"\n       width=\"90\"\n       height=\"90\"\n       alt=\"encuesta de satisfacci\u00f3n\"\n  >\n<\/figure>\n                                <span>Orion Survey<\/span>\n                  <\/div>\n      <\/header>\n              <p class=\"card__excerpt\">Orion Survey is easily and quickly configurable, you cover all your survey needs<\/p>\n          <\/div>\n    <footer class=\"card__footer\">\n      <button class=\"card__link\" aria-label=\"Read news\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n              <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Our Patient Journey management solution simplifies reception, direction and patient flow, all along of its medical steps, in hospitals and clinics.<\/p>\n","protected":false},"featured_media":6409,"template":"","activity":[22],"solution_type":[],"client":[191,167,169,166,170],"class_list":["post-5444","solution","type-solution","status-publish","has-post-thumbnail","hentry","client-aphp-en","client-asz-aalst-en","client-hopital-mere-enfant-en","client-ch-avignon-en","client-hug-logo-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/solution\/5444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/solution"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/solution"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/6409"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=5444"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=5444"},{"taxonomy":"solution_type","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/solution_type?post=5444"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=5444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}