{"id":8747,"date":"2022-03-17T16:18:58","date_gmt":"2022-03-17T15:18:58","guid":{"rendered":"https:\/\/www.esii.com\/?page_id=8747"},"modified":"2026-02-17T16:46:18","modified_gmt":"2026-02-17T15:46:18","slug":"customer-queue-management-system","status":"publish","type":"page","link":"https:\/\/www.esii.com\/en\/reception\/customer-queue-management-system\/","title":{"rendered":"Improve Your Visitor Reception and Queue Management"},"content":{"rendered":"<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/queue-management-esii-600x600.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/queue-management-esii-600x600.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"queue management esii\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Complete Reception and Queuing Platform: On Premise or SaaS<\/h3>\n                          <h4 class=\"ps-block__title\">Our Queue Management Solutions<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Our queue management platform is available as a <strong>secure cloud-based solution<\/strong> or as an <strong>on-premise deployment<\/strong>, depending on your IT <strong>infrastructure<\/strong> and <strong>security<\/strong> requirements.<\/p>\n<p>Designed for modern, <strong>multi-channel reception<\/strong> environments, it unifies <strong>physical<\/strong> and <strong>digital<\/strong> touchpoints into one intelligent system:<\/p>\n<ul>\n<li>Interactive <strong>kiosks<\/strong> and <strong>ticket dispenser<\/strong><\/li>\n<li><strong>Paper<\/strong> ticket or <strong>virtual<\/strong> ticket (by scanning a QRCode)<\/li>\n<li><strong>Digital signage<\/strong> and call display management<\/li>\n<li><strong>Single queue<\/strong> management (manual or automatic mode)<\/li>\n<li><strong>Appointment<\/strong> management<\/li>\n<li>Real-time performance <strong>dashboards<\/strong><\/li>\n<\/ul>\n<p>A flexible solution that grows with your organisation.<\/p>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--gform\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_12' ><div id='gf_12' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <span class='gform_description'><\/span>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_12' id='gform_12'  action='\/en\/wp-json\/wp\/v2\/pages\/8747#gf_12'  autocomplete=\"off\">\n                        <div class='gform_body gform-body'><div id='gform_fields_12' class='gform_fields top_label form_sublabel_above description_below'><div id=\"field_12_9\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_12_9' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_9' id='input_12_9' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_12_10\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_12_10' >First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_10' id='input_12_10' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_12_3\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-email\"  data-field-class=\"gfield-email\"><label class='gfield_label' for='input_12_3' >Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input autocomplete=\"off\"  name='input_3' id='input_12_3' type='text' value='' class='large'   placeholder='adress@email.com' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_12_25\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-phone\"  data-field-class=\"gfield-phone\"><label class='gfield_label' for='input_12_25' >Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input autocomplete=\"off\"  name='input_25' id='input_12_25' type='text' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_12_24\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_12_24' >Country<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_24' id='input_12_24' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_12_23\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_12_23' >Company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_23' id='input_12_23' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_12_4\" class=\"gfield field_sublabel_above field_description_below gfield_visibility_visible gfield-textarea\"  data-field-class=\"gfield-textarea\"><label class='gfield_label' for='input_12_4' >Message<\/label><div class='ginput_container ginput_container_textarea'><textarea autocomplete=\"off\"  name='input_4' id='input_12_4' class='textarea small'    placeholder='Message'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_12_11\" class=\"gfield gfield--width-full gfield_contains_required field_sublabel_above field_description_below hidden_label gfield_visibility_visible gfield-consent\"  data-field-class=\"gfield-consent\"><legend class='gfield_label gfield_label_before_complex'  >GDPR<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input autocomplete=\"off\"  name='input_11.1' id='input_12_11_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gfield_consent_label\" for='input_12_11_1' >By submitting this form, I accept that the information entered will be used to contact me.<\/label><span class=\"gfield_required gfield_required_asterisk\">*<\/span><input autocomplete=\"off\"  type='hidden' name='input_11.2' value='By submitting this form, I accept that the information entered will be used to contact me.' class='gform_hidden' \/><input autocomplete=\"off\"  type='hidden' name='input_11.3' value='11' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_12_26\" class=\"gfield field_sublabel_above field_description_below hidden_label gfield_visibility_visible gfield-checkbox\"  data-field-class=\"gfield-checkbox\"><legend class='gfield_label gfield_label_before_complex'  >Newsletter<\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox' id='input_12_26'><div class='gchoice gchoice_12_26_1'>\n\t\t\t\t\t\t\t\t<input autocomplete=\"off\"  class='gfield-choice-input' name='input_26.1' type='checkbox'  value='By ticking this box, I sign up for ESII newsletter'  id='choice_12_26_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_12_26_1' id='label_12_26_1'>By ticking this box, I sign up for ESII newsletter<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><\/div><\/div>\n        <div class='gform_footer top_label'> <button class=\"button gform_button\" id=\"gform_submit_button_12\" type=\"submit\">\n    <span>Send<\/span>\n    <\/button> <input type='hidden' name='gform_ajax' value='form_id=12&amp;title=&amp;description=1&amp;tabindex=0' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_12' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='12' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_12' value='WyJ7XCIxMS4xXCI6XCIwMjI3OGUxNjIxYmFjZjBhODFhYWYwNjY1MjU2ZDFiM1wiLFwiMTEuMlwiOlwiZDE4ODY4NDBlY2EwZTFmYzljMjVjODAzZGQ4YmMzNjlcIixcIjExLjNcIjpcImY3MTdmYjgyYWEwNGFlM2I3NWE1MWQ1YmU4ZDE5ODc1XCJ9IiwiZjNhNDJjNTk5MzU3ODI0MDFkOTllZThjMTgxOWZhNjMiXQ==' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_12' id='gform_target_page_number_12' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_12' id='gform_source_page_number_12' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_12' id='gform_ajax_frame_12' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 12, 'https:\/\/www.esii.com\/app\/plugins\/gravityforms\/images\/spinner.svg' );jQuery('#gform_ajax_frame_12').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_12');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_12').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_12').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_12').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_12').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_12').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_12').val();gformInitSpinner( 12, 'https:\/\/www.esii.com\/app\/plugins\/gravityforms\/images\/spinner.svg' );jQuery(document).trigger('gform_page_loaded', [12, current_page]);window['gf_submitting_12'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_12').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_12').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [12]);window['gf_submitting_12'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_12').text());}, 50);}else{jQuery('#gform_12').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [12, current_page]);} );} ); \n\/* ]]> *\/\n<\/script>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">See our customers success stories<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--slider\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"408\" height=\"426\" viewBox=\"0 0 408.1 426.6\">\n            <path fill=\"#f2f4f8\" d=\"M286.3,394.7c-52,29.1-119,43.5-172.7,20.4C59.9,391.8,19.4,331.6,5.4,264.5\n              C-8.5,197.9,4.2,124.7,46,74.1S158.6-4.6,225.3,0.6c67,5,129.5,43.1,159.5,94.8c30.3,51.7,28.3,116.8,9,171.4S338,365.6,286.3,394.7\n              z\"\/>\n          <\/svg>\n          <div class=\"swiper js-swiper-block\">\n            <ul class=\"swiper-wrapper\">\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"city edmonton logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">City of Edmonton<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The ability of our customers to interact with a kiosk allows them less waiting time and are able to be&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_0\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/eleclerc.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/eleclerc.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"E.Leclerc\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">E.Leclerc<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;ESII offered to install ticket dispensers with numbers displayed on TVs throughout the store. This allows the customer to browse&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_1\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/c-h-avignon-logo.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/c-h-avignon-logo.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"centre hospitalier avignon logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Hospital of Avignon<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;With a centralized reception, our hospital has to manage a flow of over 1,000 patients per day in a single&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_2\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Loto Quebec<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The staff of Loto-Qu\u00e9bec\u2019s Payment to Winners Department really likes to work with the ESII queue management system, not only&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_3\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/08\/grande-pharmacie-monchaninoise.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/08\/grande-pharmacie-monchaninoise.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"grande pharmacie montchaninoise\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Grande Pharmacie Montchaninoise<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The pharmacy having doubled in size following the consolidation. We quickly found ourselves with permanent conflicts between customers, at the&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_4\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                          <\/ul>\n            <div class=\"swiper-navigation\">\n              <div class=\"swiper-pagination\"><\/div>\n              <div class=\"swiper-button-prev swiper-button-disabled\"><\/div>\n              <div class=\"swiper-button-next swiper-button-disabled\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n      <div class=\"reveal\" id=\"quote_0\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The ability of our customers to interact with a kiosk allows them <strong>less waiting time<\/strong> and are able to be directed to where they need to go on the onset of their visit.<\/p>\n<p>The ability to add SMS text messaging was also a great benefit. At times we are very busy and close to a mall, our <strong>customers do not have to wait at the Service Centre<\/strong>; they can wander and be notified by text message when they are about to be seen.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"city edmonton logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">City of Edmonton<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Brian JENNERICH<\/span>\n            <span class=\"author__title\">Quality analyst<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_1\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>ESII offered to install <strong>ticket dispensers with numbers displayed on TVs<\/strong> throughout the store. This allows the customer to browse in the store while having the opportunity to see his number and when he is going to be called. He also has the possibility of <strong>tracking his number on his mobile phone using a QRCode<\/strong> to be scanned on the ticket. He can check where the queue is and get closer to the counters at the right time.<\/p>\n<p>Customers <strong>don&#8217;t have to be stuck in one place<\/strong> while waiting for their turn but can <strong>continue shopping with an eye on the queue<\/strong>. As the wait is no longer static, the perceived wait decreases.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/eleclerc.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/eleclerc.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"E.Leclerc\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">E.Leclerc<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Caroline DUGUE<\/span>\n            <span class=\"author__title\">Marketing manager \u2013 E. Leclerc Tourlaville<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_2\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>With a centralized reception, our hospital has to manage a <strong>flow of over 1,000 patients per day<\/strong> in a single lobby in which the patients flow conditions determines both the <strong>quality of the patient\/visitor reception<\/strong> and the organization of every health activities that depend on it.<\/p>\n<p>More recently, the health crisis leads our hospital to speed up the digitalization of the patient journey, in order to further <strong>limit overcrowding in the reception hall<\/strong>. In a joint work, ESII and our software editor have installed in a few months a reception with kiosk for outpatients which <strong>supports in autonomy 20% of the external flow<\/strong> now.<\/p>\n<p>For the reception staff, the kiosks<strong> lighten the pressure during peak traffic<\/strong> and allow to make <strong>patients reception interview in better conditions<\/strong>, for which a human intervention and an expertise is needed. The <strong>working conditions are therefore improved<\/strong>. The job evolves with a<strong> more direct contact with the patient<\/strong> in the lobby for orientation and assistance in the use of terminals, that is <strong>well perceived by the public<\/strong> and in consequence <strong>more gratifying for the staff<\/strong>.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/c-h-avignon-logo.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/c-h-avignon-logo.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"centre hospitalier avignon logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Hospital of Avignon<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Micha\u00ebl DE BLOCK<\/span>\n            <span class=\"author__title\">Head of IT<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_3\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The staff of Loto-Qu\u00e9bec\u2019s Payment to Winners Department really <strong>likes to work with the ESII queue management system<\/strong>, not only because they can follow-up queues but also because they have statistics. This is a reliable solution and ESII ensures a very good customer service.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Loto Quebec<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Helene DUSSAULT<\/span>\n            <span class=\"author__title\">Manager of Loto-Qu\u00e9bec\u2019s Payment to Winners Department<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_4\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The pharmacy having doubled in size following the consolidation. We quickly found ourselves with permanent conflicts between customers, at the various counters, because they didn\u2019t have the perception of the running order. The fear of being overtaken led customers to stop shopping in the pharmacy, this generated a decrease of the average basket.<\/p>\n<p>I learned about the <strong>Weasy solution<\/strong> thanks to a colleague who has it. I knew this was what I needed.<\/p>\n<p>Pharmacy employees are now <strong>more focused<\/strong>, they no longer have conflicts to manage. They can focus attention on customers, <strong>they don&#8217;t have to watch who&#8217;s coming<\/strong>.<\/p>\n<p>They know how many people are waiting as well as the waiting time for customers. This makes it possible to <strong>adapt the answers if a person has waited a very long time<\/strong> in order to avoid additional tension to that of the wait.<\/p>\n<p>The <strong>average basket increased by 8% and 10%<\/strong> on average.<\/p>\n<p>The Weasy allows to give a wait time to the patient and allows to free him. We gain a seamless experience and more serenity.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/08\/grande-pharmacie-monchaninoise.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/08\/grande-pharmacie-monchaninoise.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"grande pharmacie montchaninoise\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Grande Pharmacie Montchaninoise<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">S\u00e9bastien Landrot<\/span>\n            <span class=\"author__title\">Pharmacist<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  \n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2026\/02\/esii-team.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2026\/02\/esii-team.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"esii team\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Queue management system<\/h3>\n                          <h4 class=\"ps-block__title\">Why organisations choose ESII?<\/h4>\n                          <div class=\"ps-block__text\">\n            <p data-start=\"1045\" data-end=\"1133\">More than <strong data-start=\"1055\" data-end=\"1085\">18,000 locations worldwide<\/strong> rely on ESII to organise their reception areas.<\/p>\n<p data-start=\"1135\" data-end=\"1229\">Our solutions transform waiting time into a structured, stress-free and measurable experience.<\/p>\n<p data-start=\"1231\" data-end=\"1356\">Whether you operate in retail, healthcare, public services or finance, ESII adapts to your environment and digital ecosystem.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/contact-us\/\" class=\"button\" target=\"\">\n                <span>Request a demo<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--leads\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__bg\">\n      <span class=\"ps-block__blobs-top\"><\/span>\n    <\/div>\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n                    <div class=\"ps-block__heading\">\n                          <p class=\"ps-block__title\">White paper <\/p>\n                                      <p class=\"ps-block__description\"><p>Fill out the form to receive the queue management system white paper.<\/p>\n<\/p>\n                      <\/div>\n                    <div class=\"ps-block__form\">\n            \n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_1' ><div id='gf_1' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1'  action='\/en\/wp-json\/wp\/v2\/pages\/8747#gf_1'  autocomplete=\"off\">\n                        <div class='gform_body gform-body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below'><div id=\"field_1_1\" class=\"gfield gfield--width-half field_sublabel_below field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_1_1' >Name<\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_1' id='input_1_1' type='text' value='' class='large'    placeholder='Your name'  aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_1_2\" class=\"gfield gfield--width-half field_sublabel_below field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_1_2' >Firstname<\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_2' id='input_1_2' type='text' value='' class='large'    placeholder='Your firstname'  aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_1_3\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_1_3' >Company<\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_3' id='input_1_3' type='text' value='' class='large'    placeholder='Your company'  aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_1_4\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible gfield-email\"  data-field-class=\"gfield-email\"><label class='gfield_label' for='input_1_4' >E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input autocomplete=\"off\"  name='input_4' id='input_1_4' type='text' value='' class='large'   placeholder='Your e-mail adress' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><fieldset id=\"field_1_5\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible gfield-consent\"  data-field-class=\"gfield-consent\"><legend class='gfield_label gfield_label_before_complex'  >GDPR<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input autocomplete=\"off\"  name='input_5.1' id='input_1_5_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gfield_consent_label\" for='input_1_5_1' >By submitting this form, I accept that the information entered will be used to send me the white paper.<\/label><span class=\"gfield_required gfield_required_asterisk\">*<\/span><input autocomplete=\"off\"  type='hidden' name='input_5.2' value='By submitting this form, I accept that the information entered will be used to send me the white paper.' class='gform_hidden' \/><input autocomplete=\"off\"  type='hidden' name='input_5.3' value='1' class='gform_hidden' \/><\/div><\/fieldset><\/div><\/div>\n        <div class='gform_footer top_label'> <button class=\"button gform_button\" id=\"gform_submit_button_1\" type=\"submit\">\n    <span>Send<\/span>\n    <\/button> <input type='hidden' name='gform_ajax' value='form_id=1&amp;title=&amp;description=&amp;tabindex=0' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_1' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='1' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_1' value='WyJ7XCI1LjFcIjpcIjAyMjc4ZTE2MjFiYWNmMGE4MWFhZjA2NjUyNTZkMWIzXCIsXCI1LjJcIjpcImRmZTkzNTM4NWQ3ZjQwN2JmZTI3M2I1MmMzYzczOWNmXCIsXCI1LjNcIjpcIjAyMjc4ZTE2MjFiYWNmMGE4MWFhZjA2NjUyNTZkMWIzXCJ9IiwiYzE2ZTdiODFkNzQ1ZmUzNDIyOWI0YTUzZWRhMWNkZTUiXQ==' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_1' id='gform_target_page_number_1' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_1' id='gform_source_page_number_1' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_1' id='gform_ajax_frame_1' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 1, 'https:\/\/www.esii.com\/app\/plugins\/gravityforms\/images\/spinner.svg' );jQuery('#gform_ajax_frame_1').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_1');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_1').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_1').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_1').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_1').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_1').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_1').val();gformInitSpinner( 1, 'https:\/\/www.esii.com\/app\/plugins\/gravityforms\/images\/spinner.svg' );jQuery(document).trigger('gform_page_loaded', [1, current_page]);window['gf_submitting_1'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_1').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_1').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [1]);window['gf_submitting_1'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_1').text());}, 50);}else{jQuery('#gform_1').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [1, current_page]);} );} ); \n\/* ]]> *\/\n<\/script>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>With over 40 years of expertise in queue management, ESII delivers reliable, scalable solutions designed to streamline visitor reception across all industries.<br \/>\nFrom ticket dispenser to intelligent visitor flow management, we help you reduce waiting times, optimise resources and improve customer satisfaction.<\/p>\n","protected":false},"author":3,"featured_media":10584,"parent":9333,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"template-besoin.php","meta":{"inline_featured_image":false,"footnotes":""},"activity":[],"class_list":["post-8747","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/8747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/comments?post=8747"}],"version-history":[{"count":19,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/8747\/revisions"}],"predecessor-version":[{"id":29534,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/8747\/revisions\/29534"}],"up":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/9333"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/10584"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=8747"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=8747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}