{"id":8684,"date":"2022-03-17T14:56:38","date_gmt":"2022-03-17T13:56:38","guid":{"rendered":"https:\/\/www.esii.com\/?page_id=8684"},"modified":"2022-04-25T15:57:45","modified_gmt":"2022-04-25T13:57:45","slug":"queuing-system-reception","status":"publish","type":"page","link":"https:\/\/www.esii.com\/en\/reception\/queuing-system-reception\/","title":{"rendered":"How to improve the visitors&#8217; reception?"},"content":{"rendered":"<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Queuing system by ESII<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--embed\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        \n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"container-lazyload preview-lazyload container-youtube js-lazyload--not-loaded\"><a href=\"https:\/\/youtu.be\/GtBx6M3OUSc\" class=\"lazy-load-youtube preview-lazyload preview-youtube\" data-video-title=\"Customer journey by ESII\" title=\"Play video &quot;Customer journey by ESII&quot;\" target=\"_blank\" rel=\"noopener\">https:\/\/youtu.be\/GtBx6M3OUSc<\/a><noscript>Video can&#8217;t be loaded because JavaScript is disabled: <a href=\"https:\/\/youtu.be\/GtBx6M3OUSc\" title=\"Customer journey by ESII\" target=\"_blank\" rel=\"noopener\">Customer journey by ESII (https:\/\/youtu.be\/GtBx6M3OUSc)<\/a><\/noscript><\/div>\n<\/div><figcaption>The visitor journey with our queuing systems<\/figcaption><\/figure>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--cta\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__bg\">\n      <div class=\"ps-block__blob\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"789.469\" height=\"728.959\" viewBox=\"0 0 789.469 728.959\">\n          <path d=\"M669.861,129.168C745.413,206.241,802.2,316.274,786.992,420.729,771.273,525.184,684.566,624.061,573.519,679.838c-110.54,55.27-244.911,67.439-353.423,18.254S28.934,538.367,6.623,419.715c-22.818-119.16,14.7-245.925,91.271-322.492C174.461,20.149,289.564-6.725,394.526,1.388S594.309,52.6,669.861,129.168Z\" transform=\"translate(0 0)\" fill=\"#2b2d33\"\/>\n        <\/svg>\n      <\/div>\n    <\/div>\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n\n                      <div class=\"ps-block__heading\">\n                                            <span class=\"ps-block__title\">Over 18,000 locations welcome their visitors with ESII solutions!<\/span>\n                          <\/div>\n          \n                      <p class=\"ps-block__txt\">Like them, select ESII and transform waiting time into a new approach to customer satisfaction.<\/p>\n          \n          <div class=\"ps-block__button\">\n            <a href=\"\/en\/contact-us\/\" class=\"button button--icon\" target=\"\">\n              <span>Contact us<\/span>\n              <svg class=\"icon icon-arrow-right\">\n                <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-arrow-right\"><\/use>\n              <\/svg>\n            <\/a>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--info\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <p>\n          Or contact ESII Inc.<br>\r\n<br>\r\n206-1565 Boulevard de l&#8217;Avenir<br>Laval (QC) H7S 2N5<br>\r\nCanada<br>\r\n<br>\r\nFrederic Dupin<br>\r\nTel. :+1 514 226 8723\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Discover our queuing solutions<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/HOME-ESII-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/HOME-ESII-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"queue management system\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Queue management system<\/h3>\n                          <h4 class=\"ps-block__title\">Orion : Queuing system and reception solution<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>ESII offers new ways to manage public reception thanks to its Orion SaaS and other on-premise solutions designed for a\u00a0<strong>digital and multi-channel<\/strong>\u00a0reception.<\/p>\n<ul>\n<li>Paper or digital\u00a0<b>ticket<\/b><\/li>\n<li>Virtual\u00a0<b>queuing system<\/b><\/li>\n<li>Reception with\u00a0<b>interactive kiosk<\/b><\/li>\n<li>customer\u00a0<b>survey<\/b><\/li>\n<\/ul>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/contact-us\/\" class=\"button\" target=\"\">\n                <span>Contact us<\/span>\n              <\/a>\n                                                <a href=\"\/en\/your-needs\/queue-management-system\/\" class=\"button button--hollow\" target=\"\">\n                <span>Read more<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/FileUniqueEnCaisse-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/FileUniqueEnCaisse-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"line management software\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Customer queuing system<\/h3>\n                          <h4 class=\"ps-block__title\">eZQ\u2122: Single line queuing<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Speed up the checkout process with the <strong>linear queuing<\/strong>.<\/p>\n<p>A single queue is installed in front of check-out counters. When one is available, the next customer is called on the video screen and by sound announcement.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/contact-us\/\" class=\"button\" target=\"\">\n                <span>Contact us<\/span>\n              <\/a>\n                                                <a href=\"\/en\/solutions\/single-line-queuing\/\" class=\"button button--hollow\" target=\"\">\n                <span>Read more<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/digital-ticket-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/digital-ticket-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"virtual queue systems\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Waiting line management system<\/h3>\n                          <h4 class=\"ps-block__title\">Digital ticket for smartphone<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Virtual queuing with a QRCode! Easy to use solution, quick, <b>no hardware to install, remote installation<\/b>:<\/p>\n<ul>\n<li>The customer\u00a0<b>scans a QR code<\/b>\u00a0and is automatically checked-in in the waiting line, without registration.<\/li>\n<li>A\u00a0<b>digital ticket<\/b>\u00a0is assigned to the customer. He visualizes his\u00a0<b>estimated call time<\/b>. He can also postpone or cancel his virtual ticket.<\/li>\n<li>A few minutes before the call, the customer receives a text message to\u00a0<b>inform him that his turn is approaching<\/b>. When it\u2019s time, the customer is\u00a0<b>notified via a notification and\/ or a text message<\/b>.<\/li>\n<\/ul>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/contact-us\/\" class=\"button\" target=\"\">\n                <span>Contact us<\/span>\n              <\/a>\n                                                <a href=\"\/en\/solutions\/digital-ticket-smartphone\/\" class=\"button button--hollow\" target=\"\">\n                <span>Read more<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--leads\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__bg\">\n      <span class=\"ps-block__blobs-top\"><\/span>\n    <\/div>\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n                    <div class=\"ps-block__heading\">\n                          <p class=\"ps-block__title\">White paper <\/p>\n                                      <p class=\"ps-block__description\"><p>Fill out the form to receive the customer journey management white paper.<\/p>\n<\/p>\n                      <\/div>\n                    <div class=\"ps-block__form\">\n            <script type=\"text\/javascript\">var 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class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"408\" height=\"426\" viewBox=\"0 0 408.1 426.6\">\n            <path fill=\"#f2f4f8\" d=\"M286.3,394.7c-52,29.1-119,43.5-172.7,20.4C59.9,391.8,19.4,331.6,5.4,264.5\n              C-8.5,197.9,4.2,124.7,46,74.1S158.6-4.6,225.3,0.6c67,5,129.5,43.1,159.5,94.8c30.3,51.7,28.3,116.8,9,171.4S338,365.6,286.3,394.7\n              z\"\/>\n          <\/svg>\n          <div class=\"swiper js-swiper-block\">\n            <ul class=\"swiper-wrapper\">\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"city edmonton logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">City of Edmonton<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The ability of our customers to interact with a kiosk allows them less waiting time and are able to be&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_0\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                                    <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;We chose ESII\u2019s queuing solutions because they met our requirements and were less expensive. With these solutions, visitors do not&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_1\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Loto Quebec<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The staff of Loto-Qu\u00e9bec\u2019s Payment to Winners Department really likes to work with the ESII queuing solution, not only because&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_2\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                          <\/ul>\n            <div class=\"swiper-navigation\">\n              <div class=\"swiper-pagination\"><\/div>\n              <div class=\"swiper-button-prev swiper-button-disabled\"><\/div>\n              <div class=\"swiper-button-next swiper-button-disabled\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n      <div class=\"reveal\" id=\"quote_0\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The ability of our customers to interact with a kiosk allows them <strong>less waiting time<\/strong> and are able to be directed to where they need to go on the onset of their visit.<\/p>\n<p>The ability to add SMS text messaging was also a great benefit. At times we are very busy and close to a mall, our <strong>customers do not have to wait at the Service Centre<\/strong>; they can wander and be notified by text message when they are about to be seen.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"city edmonton logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">City of Edmonton<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Brian JENNERICH<\/span>\n            <span class=\"author__title\">Quality analyst<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_1\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>We chose ESII\u2019s queuing solutions because they <strong>met our requirements and were less expensive<\/strong>. With these solutions, visitors do not need to stand waiting, <strong>they can sit and wait for their turn<\/strong>.<\/p>\n<p>Our staff well received this new tool as it is easy to use. <strong>The pressure of the queue has been reduced<\/strong>.<\/p>\n<p><strong>We recommend ESII\u2019s solutions<\/strong> to other sites!<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n                    <div class=\"author\">\n            <span class=\"author__name\">Remy BEAUPRE<\/span>\n            <span class=\"author__title\"><\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_2\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The staff of Loto-Qu\u00e9bec\u2019s Payment to Winners Department really likes to work with the ESII queuing solution, not only because they can follow-up queues but also because they have statistics. This is a reliable solution and ESII ensures a very good customer service.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Loto Quebec<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Helene DUSSAULT<\/span>\n            <span class=\"author__title\">Manager of Loto-Qu\u00e9bec\u2019s Payment to Winners Department<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  \n\n","protected":false},"excerpt":{"rendered":"<p>As an expert in queue management system since 40 years, ESII offers long-term, well-designed solutions which combine elegance simplicity and efficiency, regardless of your industry.<\/p>\n","protected":false},"author":3,"featured_media":6692,"parent":9333,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-besoin.php","meta":{"inline_featured_image":false,"footnotes":""},"activity":[],"class_list":["post-8684","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/8684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/comments?post=8684"}],"version-history":[{"count":0,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/8684\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/9333"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/6692"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=8684"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=8684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}