{"id":6232,"date":"2022-02-16T17:32:58","date_gmt":"2022-02-16T16:32:58","guid":{"rendered":"https:\/\/www.esii.com\/?page_id=6232"},"modified":"2025-01-23T17:17:04","modified_gmt":"2025-01-23T16:17:04","slug":"training","status":"publish","type":"page","link":"https:\/\/www.esii.com\/en\/training\/","title":{"rendered":"Training"},"content":{"rendered":"<section class=\"ps-block ps-block--intro\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <p>Expert for more than 40 years in reception management, ESII offers you various training and assistance programs to very simply and precisely meet your expectations. We invest the necessary time and human resources into every implementation.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\" id=\"why-train\">Why train?<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>To <strong>better value your reception<\/strong> and o<strong>ptimize your queue management<\/strong>, it is important to master all the tools that are at available. We invest dedicated resources to ensure everyone on your team understands how to use our solutions.  <\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--cta\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__bg\">\n      <div class=\"ps-block__blob\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"789.469\" height=\"728.959\" viewBox=\"0 0 789.469 728.959\">\n          <path d=\"M669.861,129.168C745.413,206.241,802.2,316.274,786.992,420.729,771.273,525.184,684.566,624.061,573.519,679.838c-110.54,55.27-244.911,67.439-353.423,18.254S28.934,538.367,6.623,419.715c-22.818-119.16,14.7-245.925,91.271-322.492C174.461,20.149,289.564-6.725,394.526,1.388S594.309,52.6,669.861,129.168Z\" transform=\"translate(0 0)\" fill=\"#2b2d33\"\/>\n        <\/svg>\n      <\/div>\n    <\/div>\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n\n                      <div class=\"ps-block__heading\">\n                                            <span class=\"ps-block__title\">Contact us<\/span>\n                          <\/div>\n          \n                      <p class=\"ps-block__txt\">To learn more about our training classes.<\/p>\n          \n          <div class=\"ps-block__button\">\n            <a href=\"\/en\/contact-us\/\" class=\"button button--icon\" target=\"\">\n              <span>Contact us<\/span>\n              <svg class=\"icon icon-arrow-right\">\n                <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-arrow-right\"><\/use>\n              <\/svg>\n            <\/a>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\" id=\"3-main-objectives\">3 main objectives<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--items-grid\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/SimpleDutilisation_120x120.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/SimpleDutilisation_120x120.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        Optimally manage your reception and queue management solution\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Augmentation-de-la-satisfaction-client_120x120-2.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Augmentation-de-la-satisfaction-client_120x120-2.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"customer satisfaction\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        Strengthen your skills\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/AugmenteLesVentes_120x120.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/AugmenteLesVentes_120x120.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        Discover the many possibilities of our solutions (tailor-made statistics, targeted communication on video, etc&#8230;)\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">They are convinced by our training<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--slider\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"408\" height=\"426\" viewBox=\"0 0 408.1 426.6\">\n            <path fill=\"#f2f4f8\" d=\"M286.3,394.7c-52,29.1-119,43.5-172.7,20.4C59.9,391.8,19.4,331.6,5.4,264.5\n              C-8.5,197.9,4.2,124.7,46,74.1S158.6-4.6,225.3,0.6c67,5,129.5,43.1,159.5,94.8c30.3,51.7,28.3,116.8,9,171.4S338,365.6,286.3,394.7\n              z\"\/>\n          <\/svg>\n          <div class=\"swiper js-swiper-block\">\n            <ul class=\"swiper-wrapper\">\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/01\/Clinique-mutualiste-pessac-200x200.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/01\/Clinique-mutualiste-pessac-200x200.webp 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"Pessac France clinic\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Clinic of Pessac<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;I decided to take this training because\u00a0I was not very familiar with using the statistics module\u00a0of the e-Sirius software. Following&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_0\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                          <\/ul>\n            <div class=\"swiper-navigation\">\n              <div class=\"swiper-pagination\"><\/div>\n              <div class=\"swiper-button-prev swiper-button-disabled\"><\/div>\n              <div class=\"swiper-button-next swiper-button-disabled\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n      <div class=\"reveal\" id=\"quote_0\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>I decided to take this training because\u00a0<strong>I was not very familiar with using the statistics module<\/strong>\u00a0of the e-Sirius software. Following this training, I was able to set up static dashboards with an automated monthly report that\u00a0<strong>allows me to pilot my activity<\/strong>\u00a0and\u00a0<strong>helps me manage my services<\/strong>. Sanae was a\u00a0<strong>very good trainer<\/strong>, very educational and was able to answer all my questions. It was a very\u00a0<strong>good training experience<\/strong>.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/01\/Clinique-mutualiste-pessac-200x200.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/01\/Clinique-mutualiste-pessac-200x200.webp 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"Pessac France clinic\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Clinic of Pessac<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">A\u00efnoha Utiel<\/span>\n            <span class=\"author__title\">Administrative Manager<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  \n\n\n\n<section class=\"ps-block ps-block--accordion\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            <ul class=\"accordion\" data-accordion data-multi-expand=\"true\" data-allow-all-closed=\"true\">\n                            <li class=\"accordion-item\" data-accordion-item>\n                <a href=\"#\" class=\"accordion-title\">\n                  The different ESII training classes\n                  <span class=\"accordion-toggle\"><\/span>\n                <\/a>\n                <div class=\"accordion-content\" data-tab-content><p>We offer a wide selection of programs for all system users.<\/p>\n<p>Organized by quality trainers, we adapt our training to your configuration, your environnement and your job position in the company.<\/p>\n<ul>\n<li><strong>Users :<\/strong> Guarantee an efficient reception for the customer<\/li>\n<li><strong>Statistics : <\/strong>Produce customized statistics reports regardless of your level of knowledge<\/li>\n<li><strong>Managers :<\/strong> Better master your reception management tools to optimize your organization<\/li>\n<li><strong>Advice \/ Expert audit :<\/strong> Get personalized help that includes analysis of your needs and organization<\/li>\n<li><strong>Technical support :<\/strong> Know how the applications installed on the workstation, back up, reinstall.<\/li>\n<\/ul>\n<\/div>\n              <\/li>\n                            <li class=\"accordion-item\" data-accordion-item>\n                <a href=\"#\" class=\"accordion-title\">\n                  Configuration tools\n                  <span class=\"accordion-toggle\"><\/span>\n                <\/a>\n                <div class=\"accordion-content\" data-tab-content><ul>\n<li><strong>Changing ticket templates <\/strong>: create your own customized ticket templates.<\/li>\n<li><strong>Change kiosk scenarios<\/strong> : define the most effective scenarios for your visitors.<\/li>\n<li><strong>Changing video templates <\/strong>: ceate and edit video call banners.<\/li>\n<li><strong>Broadcast advanced video communication<\/strong> : broadcast your messages with a customized playlist on all your sites.<\/li>\n<li><strong>Video communication broadcasting<\/strong> : broadcast your messages on video.<\/li>\n<\/ul>\n<\/div>\n              <\/li>\n                            <li class=\"accordion-item\" data-accordion-item>\n                <a href=\"#\" class=\"accordion-title\">\n                  How to train?\n                  <span class=\"accordion-toggle\"><\/span>\n                <\/a>\n                <div class=\"accordion-content\" data-tab-content><p>All our training sessions are delivered at your convenience in our centers in Montpellier and Cr\u00e9teil, directly in your premises, or remotely.<\/p>\n<\/div>\n              <\/li>\n                          <\/ul>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\" id=\"related-pages\">Related pages<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--internal-links\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"641.356\" height=\"596.235\" viewBox=\"0 0 641.356 596.235\">\n        <path d=\"M544.187,105.65c61.378,63.04,107.514,153.039,95.156,238.475-12.77,85.436-83.21,166.311-173.423,211.932-89.8,45.207-198.963,55.161-287.116,14.931S23.506,440.345,5.381,343.3C-13.156,245.832,17.327,142.147,79.528,79.521c62.2-63.04,155.71-85.022,240.98-78.386S482.809,43.024,544.187,105.65Z\" fill=\"#f2f4f8\"\/>\n      <\/svg>\n      <ul class=\"ps-block__list\">\n                  <li class=\"posts__item\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <figure class=\" lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 358'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2023\/09\/innovation-esii-568x358.webp\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2023\/09\/innovation-esii-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"\"\n  >\n<\/figure>\n      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358'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Devenir-partenaire-avec-esii-568x358.webp\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Devenir-partenaire-avec-esii-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"Devenir-partenaire avec esii\"\n  >\n<\/figure>\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n              <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/en\/accompanying\/\">Support<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">Our support team is essential to ensuring that our clients are able to access and use the system to the&hellip;<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Read news\">\n        <svg class=\"icon icon-chevron-right\">\n          <use 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     <a href=\"https:\/\/www.esii.com\/en\/company-with-mission\/\">Company with a mission<\/a>\n      <\/h3>\n    <\/div>\n              <p class=\"card__excerpt card__excerptfix\">ESII is centered on its mission deeply linked to its purpose, its values, its strategy, its CSR and QWL commitments&hellip;<\/p>\n          <footer class=\"card__footer\">\n            <button class=\"card__link\" aria-label=\"Read news\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n              <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Our training classes to value your reception.<\/p>\n","protected":false},"author":3,"featured_media":26834,"parent":0,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"template-besoin.php","meta":{"inline_featured_image":false,"footnotes":""},"activity":[],"class_list":["post-6232","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/6232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/comments?post=6232"}],"version-history":[{"count":0,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/6232\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/26834"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=6232"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=6232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}