{"id":3737,"date":"2021-11-20T15:38:59","date_gmt":"2021-11-20T14:38:59","guid":{"rendered":"https:\/\/www.esii.com\/sav-et-support\/"},"modified":"2024-09-27T15:21:19","modified_gmt":"2024-09-27T13:21:19","slug":"esii-technical-support","status":"publish","type":"page","link":"https:\/\/www.esii.com\/en\/esii-technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"
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Opening a ticket online<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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You are currently experiencing a malfunction, please open a ticket using our online platform.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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\n \n Access the plateform<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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In case of difficulty using our form, you can send us a message <\/a> indicating your contact details, symptoms and any information useful for our diagnosis.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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With a maintenance contract<\/h3>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Thanks to your contract, you benefit, during the working hours, from the optimal availability of our technical support: 96% of calls answered in less than 40 seconds<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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