{"id":3693,"date":"2021-11-20T15:28:29","date_gmt":"2021-11-20T14:28:29","guid":{"rendered":"https:\/\/www.esii.com\/business-intelligence\/"},"modified":"2024-03-27T09:33:08","modified_gmt":"2024-03-27T08:33:08","slug":"business-intelligence","status":"publish","type":"page","link":"https:\/\/www.esii.com\/en\/your-needs\/business-intelligence\/","title":{"rendered":"Business intelligence"},"content":{"rendered":"
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Adapt and improve after each customer interaction.<\/h3>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Everything starts with the customer satisfaction<\/h4>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Orion BI is a powerful solution capable of extracting complete information about the customers flow, the staff performance, the efficiency of a point of service, etc,<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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The real time intelligence and the detailed reporting allow your team to constantly learn, adapt and improve the customer experience.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Understand the customer engagement and the workflow in real time.<\/div>\n <\/div>\n
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Sort the data by: locations, queues, appointments, type of services, visits purpose, employee, day of the week, hours of the day, etc..<\/div>\n <\/div>\n
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Speed up the reallocation of resources and adjust your process according to your needs.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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\n Interested in Orion BI?<\/span>\n <\/div>\n \n

Contact us to discuss with one of our expert.<\/p>\n \n

\n \n Go to the contact form<\/span>\n \n <\/use>\n <\/svg>\n <\/a>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
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Align the services with the customers need to improve the efficiency!<\/strong><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Catch data as the average and max waiting times, the number of transactions and resources used to understand the service load, the employees optimization.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Statistics such as the average and max waiting time, the service size, the queue size, the no-show rate, the staff service time, etc., contribute to improve the customer journey.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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>>Benefits of Orion BI<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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\n \"real\n<\/figure>\n
\n \n Real time dashboard\n <\/span>\n <\/div>\n <\/div>\n
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\n \"Statistiques\n<\/figure>\n
\n \n Generation of dynamic reports\n <\/span>\n <\/div>\n <\/div>\n
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\n \"videoconferencing\"\n\n<\/figure>\n
\n \n Alerts based on customized KPIs\n <\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
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Related offers<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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