{"id":3647,"date":"2021-12-02T16:26:36","date_gmt":"2021-12-02T15:26:36","guid":{"rendered":"https:\/\/www.esii.com\/secteur-public-parcours-usager\/"},"modified":"2026-03-02T10:52:47","modified_gmt":"2026-03-02T09:52:47","slug":"citizen-journey-public-sector","status":"publish","type":"page","link":"https:\/\/www.esii.com\/en\/activities\/citizen-journey-public-sector\/","title":{"rendered":"Citizen journey"},"content":{"rendered":"<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Citizen journey by ESII in video<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--html\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        \n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/aIQ3nisBAG4?si=zLg3_bfeVCcibfEk\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/RdvEnLigne-750-x750-600x600-1.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/RdvEnLigne-750-x750-600x600-1.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\">Online appointment making<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Ease administrative procedures for your citizens by making appointments online. For ID &amp; citizenship, garbage &amp; recycling, housing &amp; buildings, <strong>offer 24\/7 online appointment making<\/strong> for a better organization and planning of your resources.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/online-appointment-solution\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Identification-parcours-client-twana-ultimate.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Identification-parcours-client-twana-ultimate.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"Identification parcours client twana keo\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\">Reception and identification<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Easily manage <strong>reception<\/strong>, <strong>identification<\/strong> and <strong>orientation<\/strong> of citizens coming with or without appointment thanks to our range of interactive kiosks. Engage with them upon their arrival and guide them according to the reason of their visit.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/your-needs\/interactive-kiosk\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">See our kiosks<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/espace-service.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/espace-service.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\">Digital ticket<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Offer your citizens a <strong>new way to wait<\/strong>. Allow your visitors to register into a virtual queue by taking a digital <strong>ticket on their smartphone<\/strong> from anywhere, for a modern and digital citizen journey!<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/digital-ticket-smartphone\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Twana-phygital-kiosk.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/Twana-phygital-kiosk.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\">Remote reception<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Easily manage reception of your <strong>remote visitors via video kiosks<\/strong>. Connect your citizens with an agent from main office or another branch to make your <strong>services accessible in all territories<\/strong>.<\/p>\n<p>The digital video conference ticket is also a reception solution accessible directly from a smartphone. Indeed, it allows citizens to connect with an agent by scanning a QR code with a smartphone wherever they are.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/welcome-kiosk-videoconferencing\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/twana-xl.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/twana-xl.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"twana xl\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\">Fight against computer illiteracy<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>To reduce <strong>digital gap in the territories<\/strong>, offer a self-service Internet access to all citizens. Thanks to a multi function kiosk, citizens can browse public services websites to complete forms and procedures, they can also\u00a0 easily scan and print documents.<\/p>\n<p>In addition to overcoming the lack of personal equipment, this kiosk also offers the possibility for a dedicated agent to <strong>support citizens suffering from computer illiteracy<\/strong> in their digital approach.<\/p>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/seteur-public-communication-dynamique-600x600.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/seteur-public-communication-dynamique-600x600.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                          <h4 class=\"ps-block__title\">Digital signage<\/h4>\n                          <div class=\"ps-block__text\">\n            <p><strong>Display all your information<\/strong> (news, official announcements, statements, celebrations\u2026) during waiting and call. Update your communication in a few clicks to keep your visitors informed in all your locations.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/digital-signage\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--shortcode\">\n           \n<section class='ps-block ps-block--leads'>\r\n    <div class='ps-block__container'>\r\n      <div class='ps-block__bg'>\r\n        <span class='ps-block__blobs-top'><\/span>\r\n      <\/div>\r\n      <div class='ps-block__grid'>\r\n        <div class='ps-block__content'>\r\n          <div class='ps-block__body'>\r\n              <div class='ps-block__heading'>\r\n                 <p class='ps-block__title'>Ask for the brochure<\/p>\r\n                 <p class='ps-block__description'><\/p><p>Fill out this form to receive our brochure dedicated to the public sector.<\/p>\r\n           <p><\/p>\r\n              <\/div>\r\n          <div class='ps-block__form'><script type='text\/javascript' src='\/\/automation.esii.com\/form\/generate.js?id=15'><\/script>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section><\/section>\n\n \n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>The purpose of ESII solutions is to&nbsp;<strong>optimize queuing&nbsp;<\/strong>and&nbsp;<strong>facilitate the citizen journey<\/strong>. They adapt to all types of administrative services (city halls, tax offices, consulates, embassies, etc.), regardless of the number of visitors.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>After having equipped more than 4,200 sites in the Public Sector, ESII enjoys a&nbsp;<strong>genuine know-how in improving and optimizing user journey<\/strong>. We can offer you solutions for citizens and agents to develop a close relationship and user satisfaction:<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li><strong>Online<\/strong>&nbsp;or phone&nbsp;<strong>appointment making<\/strong><\/li>\n<\/li>\n                                <li>\n<li>Reception and identification on&nbsp;<strong>interactive<\/strong>&nbsp;<strong>kiosk<\/strong><\/li>\n<\/li>\n                                <li>\n<li><strong>Orientation&nbsp;<\/strong>in the premises thanks to dynamic communication<\/li>\n<\/li>\n                                <li>\n<li><strong>Call by ticket number<\/strong>, by name\u2026<\/li>\n<\/li>\n                                <li>\n<li><strong><strong>Satisfaction survey<\/strong><\/strong><\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--cta\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__bg\">\n      <div class=\"ps-block__blob\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"789.469\" height=\"728.959\" viewBox=\"0 0 789.469 728.959\">\n          <path d=\"M669.861,129.168C745.413,206.241,802.2,316.274,786.992,420.729,771.273,525.184,684.566,624.061,573.519,679.838c-110.54,55.27-244.911,67.439-353.423,18.254S28.934,538.367,6.623,419.715c-22.818-119.16,14.7-245.925,91.271-322.492C174.461,20.149,289.564-6.725,394.526,1.388S594.309,52.6,669.861,129.168Z\" transform=\"translate(0 0)\" fill=\"#2b2d33\"\/>\n        <\/svg>\n      <\/div>\n    <\/div>\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n\n                      <div class=\"ps-block__heading\">\n                                            <span class=\"ps-block__title\">Improve citizens reception<\/span>\n                          <\/div>\n          \n                      <p class=\"ps-block__txt\">An expert in visitor reception for public sector will call you back.\r\n<\/p>\n          \n          <div class=\"ps-block__button\">\n            <a href=\"\/en\/contact-us\" class=\"button button--icon\" target=\"\">\n              <span>Contact us<\/span>\n              <svg class=\"icon icon-arrow-right\">\n                <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-arrow-right\"><\/use>\n              <\/svg>\n            <\/a>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">Benefits of citizen journey management<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--items-grid\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/GestionParcours_120x120-1.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/GestionParcours_120x120-1.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"citizen journey\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        Offer connected services\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Picto_120x120_Faciliter-les-passages.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Picto_120x120_Faciliter-les-passages.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"ticket dispenser\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        Reduce waiting times\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                      <div class=\"ps-block__item\">\n                                                  <figure class=\"ps-block__img lazy-image\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 120 120'%3E%3C\/svg%3E\"\n       data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Picto_Ticket-virtuel-dans-votre-application-ou-par-QRCode-_120x120.png\"\n       data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Picto_Ticket-virtuel-dans-votre-application-ou-par-QRCode-_120x120.png 330w\"\n       sizes=\"auto, 330px\"\n       width=\"120\"\n       height=\"120\"\n       alt=\"\"\n  >\n<\/figure>\n                                                  <div class=\"ps-block__item__caption\">\n                                                              <span class=\"ps-block__item__caption--title\">\n                        Better digital relationship with your citizens\n                      <\/span>\n                                      <\/div>\n                                          <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">ESII\u2019s commitments in terms of user journey<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li>A reception management solution in&nbsp;<strong>SaaS mode<\/strong>&nbsp;to&nbsp;<strong>adapt to your needs<\/strong>.<\/li>\n<\/li>\n                                <li>\n<li>A centralized and multi-site platform that meets official requirements.<\/li>\n<\/li>\n                                <li>\n<li>Open and connected solutions for all&nbsp;<strong>your e-services.<\/strong><\/li>\n<\/li>\n                                <li>\n<li>Made in France softwares and kiosks.<\/li>\n<\/li>\n                                <li>\n<li><strong>Phenol-free<\/strong>&nbsp;paper tickets.<\/li>\n<\/li>\n                                <li>\n<li><strong>Ticketless&nbsp;<\/strong>solutions.<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">ESII\u2019s key figures<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--digits\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n                <div class=\"ps-block__body\">\n                  <div class=\"ps-block__item digit\">\n            <div class=\"digit-value js-animate-digit\">1 million<\/div>\n            <div class=\"digit-label\">booked appointments in one year at The Dutch Tax Offices<\/div>\n          <\/div>\n                  <div class=\"ps-block__item digit\">\n            <div class=\"digit-value js-animate-digit\">12 millions<\/div>\n            <div class=\"digit-label\">visitors received by the Health Agency<\/div>\n          <\/div>\n                  <div class=\"ps-block__item digit\">\n            <div class=\"digit-value js-animate-digit\">3 millions<\/div>\n            <div class=\"digit-label\">booked appointments in one year at the Children &#038; Families Agency<\/div>\n          <\/div>\n                <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">Nos clients t\u00e9moignent<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--slider\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"408\" height=\"426\" viewBox=\"0 0 408.1 426.6\">\n            <path fill=\"#f2f4f8\" d=\"M286.3,394.7c-52,29.1-119,43.5-172.7,20.4C59.9,391.8,19.4,331.6,5.4,264.5\n              C-8.5,197.9,4.2,124.7,46,74.1S158.6-4.6,225.3,0.6c67,5,129.5,43.1,159.5,94.8c30.3,51.7,28.3,116.8,9,171.4S338,365.6,286.3,394.7\n              z\"\/>\n          <\/svg>\n          <div class=\"swiper js-swiper-block\">\n            <ul class=\"swiper-wrapper\">\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/cpam-logo.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/cpam-logo.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">CPAM<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The French health insurance (CNAM) offices need to manage significant flows of visitors.The CNAM wanted to\u00a0equip every reception, all over&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_0\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/spf-finance-logo.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/spf-finance-logo.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"Federal Public Service Finance\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Federal Public Service Finance<\/span>\n      <span class=\"client__country\">Belgium<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The ticketing system installed by your company at Li\u00e8ge\u2019s Financial Tower totally satisfies us. Agents dedicated to visitor reception appreciate&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_1\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                          <\/ul>\n            <div class=\"swiper-navigation\">\n              <div class=\"swiper-pagination\"><\/div>\n              <div class=\"swiper-button-prev swiper-button-disabled\"><\/div>\n              <div class=\"swiper-button-next swiper-button-disabled\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n      <div class=\"reveal\" id=\"quote_0\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The French health insurance (CNAM) offices need to manage significant flows of visitors.The CNAM wanted to\u00a0<strong>equip every reception, all over France, with a modern and unique queue management system (QMS)<\/strong>.<\/p>\n<p>The hardware and software solution offered by ESII meet the needs expressed in the tender.\u00a0<strong>ESII provided specifics developments to connect the QMS with our customer relation software developed in-house<\/strong>\u00a0and installed in every office. Thanks to this integration, it\u2019s possible to match the data from the QMS with the data from the medical insured database:<strong>\u00a0this integration has a real interest in sharing and ensuring consistency of information, it is essential for customer relationship service<\/strong>. The interface of the ESII\u2019s solution with the appointment application allows, on one hand, a customized reception of visitors during the appointment, and on the other hand, an extension to receive visitors called in by the medical service.<\/p>\n<p>The deployment of the solution of ESII was run through a long period because of the huge number of offices to install (more than 600) and in good conditions.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/cpam-logo.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/cpam-logo.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">CPAM<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Catherine DUYCK BAGOT<\/span>\n            <span class=\"author__title\">Project manager, CPAM<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_1\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The ticketing system installed by your company at Li\u00e8ge\u2019s Financial Tower totally satisfies us.<\/p>\n<p><strong>Agents dedicated to visitor reception appreciate this system, which greatly eases their work<\/strong>. Managers also like it as the software provides them with analysis and statistics tools that enable them to optimize visitor flow management. At last, visitors also enjoy this more professional approach of queue management.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/spf-finance-logo.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/spf-finance-logo.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"Federal Public Service Finance\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Federal Public Service Finance<\/span>\n      <span class=\"client__country\">Belgium<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Serge DEMBLON<\/span>\n            <span class=\"author__title\">Tecnical unit agent, SPF Finances (Li\u00e8ge, Belgium)<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  \n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\">Photos of installed sites<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--masonry js-photoswipe\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"masonry js-masonry\">\n          <div class=\"js-grid-sizer\"><\/div>\n          <div class=\"js-gutter-sizer\"><\/div>\n\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Loto-Quebec1-1.jpg\" itemprop=\"contentUrl\" data-size=\"568x854\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 854'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Loto-Quebec1-1.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Loto-Quebec1-1.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"854\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Ville-de-Brossard-2.jpg\" itemprop=\"contentUrl\" data-size=\"568x378\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 378'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Ville-de-Brossard-2.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Ville-de-Brossard-2.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"378\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/OMH-salle-attente-1.jpg\" itemprop=\"contentUrl\" data-size=\"568x854\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 854'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/OMH-salle-attente-1.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/OMH-salle-attente-1.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"854\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Twana-Ville-de-Montreal-Arr-Sud-Ouest.jpg\" itemprop=\"contentUrl\" data-size=\"568x854\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 854'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Twana-Ville-de-Montreal-Arr-Sud-Ouest.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Twana-Ville-de-Montreal-Arr-Sud-Ouest.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"854\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Mairie-de-Grace-Hollogne-2.jpg\" itemprop=\"contentUrl\" data-size=\"568x854\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 854'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Mairie-de-Grace-Hollogne-2.jpg\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/Mairie-de-Grace-Hollogne-2.jpg 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"854\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p><b>Providing better service to citizens, refocusing the agent on his main job and optimizing the reception and citizen journey<\/b> are part of the challenges faced by the public sector.<\/p>\n","protected":false},"author":1,"featured_media":10623,"parent":4734,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-besoin.php","meta":{"inline_featured_image":false,"footnotes":""},"activity":[],"class_list":["post-3647","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/3647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/comments?post=3647"}],"version-history":[{"count":4,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/3647\/revisions"}],"predecessor-version":[{"id":29546,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/3647\/revisions\/29546"}],"up":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/4734"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/10623"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=3647"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=3647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}