{"id":3642,"date":"2021-12-02T16:26:36","date_gmt":"2021-12-02T15:26:36","guid":{"rendered":"https:\/\/www.esii.com\/parcours-client\/"},"modified":"2025-10-13T11:18:09","modified_gmt":"2025-10-13T09:18:09","slug":"customer-journey","status":"publish","type":"page","link":"https:\/\/www.esii.com\/en\/activities\/customer-journey\/","title":{"rendered":"Customer journey"},"content":{"rendered":"<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\" id=\"parcours-client-esii-en-video\">Video: Customer Journey<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--html\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        \n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/gGQ6Q3YamIw?si=cpVF4rjhcWsqCYg7\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/weasy.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/weasy.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"weasy\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Free your customers from waiting<\/h3>\n                          <h4 class=\"ps-block__title\">Connected ticket iOT<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>With\u00a0<strong>Weasy<\/strong>, easily connect your customers to your staff thanks to an easy to use technology in your store, agency or sales area.<br \/>\nThe IoT ticket dynamically displays the number of people waiting, waiting time or a welcome message and enables your customers to continue their shopping instead of queuing.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/weasy-connected-ticket-iot\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/TicketVirtuel-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/TicketVirtuel-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"digital ticket\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Offer a virtual queue<\/h3>\n                          <h4 class=\"ps-block__title\">Digital ticket<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>With <strong>the digital ticket<\/strong>, engage and connect with customers where they spend most of their time: on their mobile devices!<\/p>\n<p>Offer them tailored experiences that keep them coming back.<br \/>\nGive them the opportunity of virtually joining a queue before physically arriving in your store using their smartphone to reduce waiting times and streamline the flow of your customers.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/digital-ticket-smartphone\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/FileUniqueEnCaisse-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/FileUniqueEnCaisse-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"line management software\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Speed up check-out process<\/h3>\n                          <h4 class=\"ps-block__title\">Single line queuing<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>With\u00a0<strong>eZQ\u2122<\/strong>, enhance customer service during check-out process thanks to single line queuing. Increase the flow of customers, but also the efficiency of your staff and benefits by reducing real waiting times by up to 30%.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/single-line-queuing\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/ClickAndCollect-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/ClickAndCollect-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"Click AndCollect solution\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Manage purchase pick-up<\/h3>\n                          <h4 class=\"ps-block__title\">Click &#038; collect<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>With\u00a0<strong>Orion Picking<\/strong>, build a winning omnichannel strategy by offering a complete and comfortable experience that responds to the new behaviors of your customers thanks to click &amp; collect. Easily manage order preparation and organize pick-up in your store.<\/p>\n<p>When arriving to your store, your customers can check in and receive updates while their order is being prepared.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/click-and-collect-solution\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/03\/orion-survey-enquete-satisfaction-600x600.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/03\/orion-survey-enquete-satisfaction-600x600.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Measure customers satisfaction<\/h3>\n                          <h4 class=\"ps-block__title\">Satisfaction survey solution<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>With <strong>Orion Survey<\/strong>, get to know your customers better to improve customer experience and boost your revenue. Offer quick and easy satisfaction survey to measure customer satisfaction so you can take action and offer an exceptional customer experience. It\u2019s easy!<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/satisfaction-survey\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/digital-ticket-EN-600x600.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/digital-ticket-EN-600x600.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"digital ticket EN\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Offer a tailored reception to your customers<\/h3>\n                          <h4 class=\"ps-block__title\">Services center<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Maximize your time and your customers time by improving your services thanks to a more intuitive, dynamic and remarkable experience. Our wide range of kiosks offer your customers a customized, tension-free way to wait for a service and a business platform for omnichannel and personalized engagement.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/service-center\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/deli-counters-keo-esii-600x600.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/05\/deli-counters-keo-esii-600x600.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"keo esii\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Make waiting profitable<\/h3>\n                          <h4 class=\"ps-block__title\">Deli counters<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Differenciate yourself and dynamize customer journey at deli counters thanks to our dedicated solutions. Free your customers from waiting by offering them a smooth and unique journey among the different counters.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/deli-counters\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/orion-rendez-vous-parcours-client.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/04\/orion-rendez-vous-parcours-client.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Engage and retain your customers<\/h3>\n                          <h4 class=\"ps-block__title\">Online registration to your events<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Workshops, round table, classes, coaching\u2026 With\u00a0<strong>Orion Event,<\/strong>\u00a0enhance in-store events thanks to online registration from your website. Your customers easily choose the event they want to attend and the slot that suits them among those offered and then receive a confirmation and a reminder of their registration. On the store-side, on D-Day easily access the list of registrants from your agenda.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/solutions\/online-appointment-solution\/\" class=\"link\" target=\"\">\n                <span class=\"link__txt\">Read more<\/span>\n                <span class=\"link__icon\">\n                  <svg class=\"icon icon-chevron-right\">\n                    <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                  <\/svg>\n                <\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\" id=\"combinez-commerce-en-ligne-et-visites-en-magasins\">Bridge the gap from online browsing to brick and mortar<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Creator of&nbsp;digital connected retail solutions for omnichannel management of customer journeys and their waiting conditions,&nbsp;we enable your customers&nbsp;<strong>to experience your brand on all channels, platforms, and devices seamlessly<\/strong>.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>We work with retailers worldwide&nbsp;(Nespresso, Carrefour, FNAC, Decathlon, Leroy Merlin, Media Markt, Sephora\u2026) to empower customers to \u2018get in line\u2019 from wherever they are and&nbsp;<strong>increase the profitability of the point of sale thanks to our powerful and collaborative SaaS platform<\/strong>.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>ESII\u2019s solutions improve&nbsp;<strong>customer experience,&nbsp;increase your revenue (best ROI)&nbsp;<\/strong>and&nbsp;facilitate team work. Our customer experience management solutions enable retailers to&nbsp;<strong>reduce walk-away, increase sales conversion rates and optimize in-store resource efficiency<\/strong>, virtual queues, Click &amp; Collect purchases and request assistance solutions.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h3 class=\"wp-block-heading\" id=\"nos-clients-en-parlent\">Nos clients en parlent<\/h3>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--slider\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"408\" height=\"426\" viewBox=\"0 0 408.1 426.6\">\n            <path fill=\"#f2f4f8\" d=\"M286.3,394.7c-52,29.1-119,43.5-172.7,20.4C59.9,391.8,19.4,331.6,5.4,264.5\n              C-8.5,197.9,4.2,124.7,46,74.1S158.6-4.6,225.3,0.6c67,5,129.5,43.1,159.5,94.8c30.3,51.7,28.3,116.8,9,171.4S338,365.6,286.3,394.7\n              z\"\/>\n          <\/svg>\n          <div class=\"swiper js-swiper-block\">\n            <ul class=\"swiper-wrapper\">\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/eleclerc.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/eleclerc.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"E.Leclerc\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">E.Leclerc<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The solution was to set up kiosks that not only allow you to issue a paper ticket but also to&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_0\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                                    <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;What differentiates your solution from others is the ability to check customers needs, which enables us to adapt our problem-solving&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_1\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/logo-intersport.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/logo-intersport.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Intersport<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;We opted for this solution (eZQ\u2122 &#8211; Singel line) when we opened our Pau city store, 2500 m2 and 8&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_2\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                          <\/ul>\n            <div class=\"swiper-navigation\">\n              <div class=\"swiper-pagination\"><\/div>\n              <div class=\"swiper-button-prev swiper-button-disabled\"><\/div>\n              <div class=\"swiper-button-next swiper-button-disabled\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n      <div class=\"reveal\" id=\"quote_0\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The solution was to set up kiosks that not only allow you to issue a <strong>paper ticket<\/strong> but also to take a <strong>virtual ticket using your phone<\/strong>. This optimizes the queues, which can be very long on certain days.<\/p>\n<p>ESII suggested that we duplicate all calls from all counters to the fruit and vegetable aisle. This <strong>optimizes the customer journey<\/strong>: rather than waiting for their turn in the queue, the customer will shop while seeing the list of calls scroll on 3 large screens.<\/p>\n<p>From an employee point of view, <strong>they are very happy with the tool<\/strong>. It&#8217;s much simpler, there is no more paper handling. RFID wristbands for calling the next customer represent <strong>real working comfort<\/strong>. Now that the tool is well implemented, well accepted by customers and employees, it is a real working comfort for everyone.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/eleclerc.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/11\/eleclerc.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"E.Leclerc\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">E.Leclerc<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Caroline DUGUE<\/span>\n            <span class=\"author__title\">Marketing manager \u2013 E. Leclerc Tourlaville<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_1\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>What differentiates your solution from others is the <strong>ability to check customers needs<\/strong>, which enables us to adapt our problem-solving program and allows faster and smoother waiting lines for customers, who are not always very happy to have to return to the customer service.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n                    <div class=\"author\">\n            <span class=\"author__name\">Customer Service Team<\/span>\n            <span class=\"author__title\">Media Markt Amsterdam<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_2\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>We opted for this solution (eZQ\u2122 &#8211; Singel line) when we opened our Pau city store, 2500 m2 and 8 check-outs. It seemed obvious that we had to find an efficient way to direct the customer through the available check-outs as quickly as possible. We wanted to prevent the cashier from yelling to call the customer, nearly 10 meters separate the end of the queue and the check-out number 8.<\/p>\n<p>At first, it took a little bit of time for the customer to get familiar with the system, but now <strong>everything is fine<\/strong>, and we couldn\u2019t do without it. Moreover, we decided to install this system in the new store in Auch, 2500 m2 too. The <strong>customers\u2019 wait is reduced<\/strong>, and the check-out process generates less stress for the customers and the staff.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/logo-intersport.jpg\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/logo-intersport.jpg 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Intersport<\/span>\n      <span class=\"client__country\">France<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Caroline Pelou<\/span>\n            <span class=\"author__title\">Directrice financi\u00e8re &#8211; Intersport Pau<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  \n\n\n\n<section class=\"ps-block ps-block--shortcode\">\n           \n<section class='ps-block ps-block--leads'>\r\n    <div class='ps-block__container'>\r\n      <div class='ps-block__bg'>\r\n        <span class='ps-block__blobs-top'><\/span>\r\n      <\/div>\r\n      <div class='ps-block__grid'>\r\n        <div class='ps-block__content'>\r\n          <div class='ps-block__body'>\r\n              <div class='ps-block__heading'>\r\n                 <p class='ps-block__title'>Demandez la brochure retail<\/p>\r\n                 <p class='ps-block__description'><\/p><p>Remplissez le formulaire pour recevoir la brochure des solutions retail d\u2019ESII.<\/p>\r\n           <p><\/p>\r\n              <\/div>\r\n          <div class='ps-block__form'><script type='text\/javascript' src='\/\/automation.esii.com\/form\/generate.js?id=14'><\/script>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section><\/section>\n\n ","protected":false},"excerpt":{"rendered":"<p>Customer reception is one of the determining criteria for customer loyalty. <b>Our solutions empower your customers to interact across multiple touchpoints to transform the experience and improve customer engagement.<\/b><\/p>\n","protected":false},"author":1,"featured_media":13391,"parent":4734,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"template-besoin.php","meta":{"inline_featured_image":false,"footnotes":""},"activity":[27],"class_list":["post-3642","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/3642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/comments?post=3642"}],"version-history":[{"count":1,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/3642\/revisions"}],"predecessor-version":[{"id":28364,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/3642\/revisions\/28364"}],"up":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/pages\/4734"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/13391"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=3642"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=3642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}