{"id":11148,"date":"2022-06-01T16:42:33","date_gmt":"2022-06-01T14:42:33","guid":{"rendered":"https:\/\/www.esii.com\/?page_id=11148"},"modified":"2023-03-23T10:29:00","modified_gmt":"2023-03-23T09:29:00","slug":"queue-management-system-usa","status":"publish","type":"page","link":"https:\/\/www.esii.com\/en\/reception\/queue-management-system-usa\/","title":{"rendered":"Queue management system"},"content":{"rendered":"<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Queue management system by ESII<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--embed\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        \n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"container-lazyload preview-lazyload container-youtube js-lazyload--not-loaded\"><a href=\"https:\/\/youtu.be\/GtBx6M3OUSc\" class=\"lazy-load-youtube preview-lazyload preview-youtube\" data-video-title=\"Customer journey by ESII\" title=\"Play video &quot;Customer journey by ESII&quot;\" target=\"_blank\" rel=\"noopener\">https:\/\/youtu.be\/GtBx6M3OUSc<\/a><noscript>Video can&#8217;t be loaded because JavaScript is disabled: <a href=\"https:\/\/youtu.be\/GtBx6M3OUSc\" title=\"Customer journey by ESII\" target=\"_blank\" rel=\"noopener\">Customer journey by ESII (https:\/\/youtu.be\/GtBx6M3OUSc)<\/a><\/noscript><\/div>\n<\/div><\/figure>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>See our customers success stories<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n  <section class=\"ps-block ps-block--slider\">\n    <div class=\"ps-block__container\">\n      <div class=\"ps-block__grid\">\n        <div class=\"ps-block__content\">\n          <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"408\" height=\"426\" viewBox=\"0 0 408.1 426.6\">\n            <path fill=\"#f2f4f8\" d=\"M286.3,394.7c-52,29.1-119,43.5-172.7,20.4C59.9,391.8,19.4,331.6,5.4,264.5\n              C-8.5,197.9,4.2,124.7,46,74.1S158.6-4.6,225.3,0.6c67,5,129.5,43.1,159.5,94.8c30.3,51.7,28.3,116.8,9,171.4S338,365.6,286.3,394.7\n              z\"\/>\n          <\/svg>\n          <div class=\"swiper js-swiper-block\">\n            <ul class=\"swiper-wrapper\">\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"city edmonton logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">City of Edmonton<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The ability of our customers to interact with a kiosk allows them less waiting time and are able to be&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_0\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/montreal-ville-logo-canada-200x200.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/montreal-ville-logo-canada-200x200.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"Stad Montreal\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Montreal\u2019s Municipal Court<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;Our old system required us to use a resource to distribute the numbers. There wasn\u2019t any autonomous kiosk. In addition,&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_1\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                              <li class=\"ps-block__item swiper-slide\">\n                    <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Loto Quebec<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n                  <div class=\"ps-block__quote\">\n                    \u00ab&nbsp;The staff of Loto-Qu\u00e9bec\u2019s Payment to Winners Department really likes to work with the ESII queue management system, not only&hellip;&nbsp;\u00bb\n                  <\/div>\n                  <button data-open=\"quote_2\" class=\"link\">\n                    <span class=\"link__txt\">Read more<\/span>\n                    <span class=\"link__icon\">\n                      <svg class=\"icon icon-chevron-right\">\n                        <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n                      <\/svg>\n                    <\/span>\n                  <\/button>\n                <\/li>\n                          <\/ul>\n            <div class=\"swiper-navigation\">\n              <div class=\"swiper-pagination\"><\/div>\n              <div class=\"swiper-button-prev swiper-button-disabled\"><\/div>\n              <div class=\"swiper-button-next swiper-button-disabled\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n      <div class=\"reveal\" id=\"quote_0\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The ability of our customers to interact with a kiosk allows them <strong>less waiting time<\/strong> and are able to be directed to where they need to go on the onset of their visit.<\/p>\n<p>The ability to add SMS text messaging was also a great benefit. At times we are very busy and close to a mall, our <strong>customers do not have to wait at the Service Centre<\/strong>; they can wander and be notified by text message when they are about to be seen.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/city-edmonton-logo-200x200.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"city edmonton logo\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">City of Edmonton<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Brian JENNERICH<\/span>\n            <span class=\"author__title\">Quality analyst<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_1\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>Our old system required us to use a resource to distribute the numbers. There wasn\u2019t any autonomous kiosk. In addition, there were often times when we had to call the application manager because of network outages or to make updates. This therefore required finding another temporary way of distributing numbers to our customers.<\/p>\n<p>The use of an autonomous kiosk allowed us to <strong>recover a resource to serve the customers<\/strong>. In addition, we would eventually like to use the appointment booking platform, to offer more service to our customers.<\/p>\n<p>We can <strong>display information during the waiting time<\/strong> of our customers, so it is very beneficial for us.<\/p>\n<p>We appreciate the <strong>efficiency of the terminal<\/strong> which almost never requires the intervention of a technician. Now we can get more complete statistics<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/montreal-ville-logo-canada-200x200.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/montreal-ville-logo-canada-200x200.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"Stad Montreal\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Montreal\u2019s Municipal Court<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Veronique Marier<\/span>\n            <span class=\"author__title\">Manager of the section windows and point of services<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n      <div class=\"reveal\" id=\"quote_2\" data-reveal data-animation-in=\"reveal-in\" data-animation-out=\"reveal-out\">\n      <div class=\"reveal__inner\">\n        <div class=\"reveal__content\">\n          <p>The staff of Loto-Qu\u00e9bec\u2019s Payment to Winners Department really <strong>likes to work with the ESII queue management system<\/strong>, not only because they can follow-up queues but also because they have statistics. This is a reliable solution and ESII ensures a very good customer service.<\/p>\n\n        <\/div>\n        <footer class=\"reveal__footer\">\n            <div class=\"client \">\n    <div class=\"client__logo\">\n        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2021\/12\/loto-quebec-logo-1.png 200w\"\n       sizes=\"auto, 200px\"\n       width=\"200\"\n       height=\"200\"\n       alt=\"\"\n       class=\"\"\n  >\n    <\/div>\n    <div class=\"client__content\">\n      <span class=\"client__name\">Loto Quebec<\/span>\n      <span class=\"client__country\">Canada<\/span>\n    <\/div>\n  <\/div>\n          <div class=\"author\">\n            <span class=\"author__name\">Helene DUSSAULT<\/span>\n            <span class=\"author__title\">Manager of Loto-Qu\u00e9bec\u2019s Payment to Winners Department<\/span>\n          <\/div>\n        <\/footer>\n        <button class=\"close-button\" data-close aria-label=\"Close modal\" type=\"button\">\n          <span aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  \n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Contact us<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--gform\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_12' ><div id='gf_12' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <span class='gform_description'><\/span>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_12' id='gform_12'  action='\/en\/wp-json\/wp\/v2\/pages\/11148#gf_12'  autocomplete=\"off\">\n                        <div class='gform_body gform-body'><div id='gform_fields_12' class='gform_fields top_label form_sublabel_above description_below'><div id=\"field_12_9\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_12_9' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_9' id='input_12_9' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_12_10\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_12_10' >First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_10' id='input_12_10' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_12_3\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-email\"  data-field-class=\"gfield-email\"><label class='gfield_label' for='input_12_3' >Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input autocomplete=\"off\"  name='input_3' id='input_12_3' type='text' value='' class='large'   placeholder='adress@email.com' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_12_25\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-phone\"  data-field-class=\"gfield-phone\"><label class='gfield_label' for='input_12_25' >Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input autocomplete=\"off\"  name='input_25' id='input_12_25' type='text' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_12_24\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_12_24' >Country<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_24' id='input_12_24' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_12_23\" class=\"gfield gfield--width-half gfield_contains_required field_sublabel_above field_description_below gfield_visibility_visible gfield-text\"  data-field-class=\"gfield-text\"><label class='gfield_label' for='input_12_23' >Company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_23' id='input_12_23' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_12_4\" class=\"gfield field_sublabel_above field_description_below gfield_visibility_visible gfield-textarea\"  data-field-class=\"gfield-textarea\"><label class='gfield_label' for='input_12_4' >Message<\/label><div class='ginput_container ginput_container_textarea'><textarea autocomplete=\"off\"  name='input_4' id='input_12_4' class='textarea small'    placeholder='Message'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_12_11\" class=\"gfield gfield--width-full gfield_contains_required field_sublabel_above field_description_below hidden_label gfield_visibility_visible gfield-consent\"  data-field-class=\"gfield-consent\"><legend class='gfield_label gfield_label_before_complex'  >GDPR<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input autocomplete=\"off\"  name='input_11.1' id='input_12_11_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gfield_consent_label\" for='input_12_11_1' >By submitting this form, I accept that the information entered will be used to contact me.<\/label><span class=\"gfield_required gfield_required_asterisk\">*<\/span><input autocomplete=\"off\"  type='hidden' name='input_11.2' value='By submitting this form, I accept that the information entered will be used to contact me.' class='gform_hidden' \/><input autocomplete=\"off\"  type='hidden' name='input_11.3' value='11' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_12_26\" class=\"gfield field_sublabel_above field_description_below hidden_label gfield_visibility_visible gfield-checkbox\"  data-field-class=\"gfield-checkbox\"><legend class='gfield_label gfield_label_before_complex'  >Newsletter<\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox' id='input_12_26'><div class='gchoice gchoice_12_26_1'>\n\t\t\t\t\t\t\t\t<input autocomplete=\"off\"  class='gfield-choice-input' name='input_26.1' type='checkbox'  value='By ticking this box, I sign up for ESII newsletter'  id='choice_12_26_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_12_26_1' id='label_12_26_1'>By ticking this box, I sign up for ESII newsletter<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><\/div><\/div>\n        <div class='gform_footer top_label'> <button class=\"button gform_button\" id=\"gform_submit_button_12\" type=\"submit\">\n    <span>Send<\/span>\n    <\/button> <input type='hidden' name='gform_ajax' value='form_id=12&amp;title=&amp;description=1&amp;tabindex=0' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_12' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='12' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_12' value='WyJ7XCIxMS4xXCI6XCIwMjI3OGUxNjIxYmFjZjBhODFhYWYwNjY1MjU2ZDFiM1wiLFwiMTEuMlwiOlwiZDE4ODY4NDBlY2EwZTFmYzljMjVjODAzZGQ4YmMzNjlcIixcIjExLjNcIjpcImY3MTdmYjgyYWEwNGFlM2I3NWE1MWQ1YmU4ZDE5ODc1XCJ9IiwiZjNhNDJjNTk5MzU3ODI0MDFkOTllZThjMTgxOWZhNjMiXQ==' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_12' id='gform_target_page_number_12' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_12' id='gform_source_page_number_12' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_12' id='gform_ajax_frame_12' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 12, 'https:\/\/www.esii.com\/app\/plugins\/gravityforms\/images\/spinner.svg' );jQuery('#gform_ajax_frame_12').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_12');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_12').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_12').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_12').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_12').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_12').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_12').val();gformInitSpinner( 12, 'https:\/\/www.esii.com\/app\/plugins\/gravityforms\/images\/spinner.svg' );jQuery(document).trigger('gform_page_loaded', [12, current_page]);window['gf_submitting_12'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_12').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_12').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [12]);window['gf_submitting_12'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_12').text());}, 50);}else{jQuery('#gform_12').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [12, current_page]);} );} ); \n\/* ]]> *\/\n<\/script>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--info\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <p>\n          Or contact ESII Inc.<br>\r\n<br>\r\n206-1565 Boulevard de l&#8217;Avenir<br>Laval (QC) H7S 2N5<br>\r\nCanada<br>\r\n<br>\r\nFrederic Dupin<br>\r\nTel. :+1 514 226 8723\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2>Discover our queue management solutions<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/HOME-ESII-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/HOME-ESII-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"queue management system\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Queue management system<\/h3>\n                          <h4 class=\"ps-block__title\">Orion : queue system in SaaS mode<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>ESII offers new ways to manage public reception thanks to its Orion SaaS and other on-premise solutions designed for a\u00a0<strong>digital and multi-channel<\/strong>\u00a0reception.<\/p>\n<ul>\n<li>Paper or digital\u00a0<b>ticket<\/b><\/li>\n<li>Virtual\u00a0<b>queuing<\/b><\/li>\n<li>Reception with\u00a0<b>interactive kiosk<\/b><\/li>\n<li>customer\u00a0<b>survey<\/b><\/li>\n<\/ul>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/contact-us\/\" class=\"button\" target=\"\">\n                <span>Contact us<\/span>\n              <\/a>\n                                                <a href=\"\/en\/your-needs\/queue-management-system\/\" class=\"button button--hollow\" target=\"\">\n                <span>Read more<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/FileUniqueEnCaisse-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/FileUniqueEnCaisse-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"line management software\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Customer queue management<\/h3>\n                          <h4 class=\"ps-block__title\">eZQ\u2122: Single line queuing<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Speed up the checkout process with the <strong>linear queuing<\/strong>.<\/p>\n<p>A single queue is installed in front of check-out counters. When one is available, the next customer is called on the video screen and by sound announcement.<\/p>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/contact-us\/\" class=\"button\" target=\"\">\n                <span>Contact us<\/span>\n              <\/a>\n                                                <a href=\"\/en\/solutions\/single-line-queuing\/\" class=\"button button--hollow\" target=\"\">\n                <span>Read more<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/digital-ticket-EN-600x600.png\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2022\/02\/digital-ticket-EN-600x600.png 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"virtual queue systems\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Digital queue management system<\/h3>\n                          <h4 class=\"ps-block__title\">Digital ticket for smartphone<\/h4>\n                          <div class=\"ps-block__text\">\n            <p>Virtual take a number system with a QRCode! Easy to use solution, quick, <b>no hardware to install, remote installation<\/b>:<\/p>\n<ul>\n<li>The customer\u00a0<b>scans a QR code<\/b>\u00a0and is automatically checked-in in the waiting line, without registration.<\/li>\n<li>A\u00a0<b>digital ticket<\/b>\u00a0is assigned to the customer. He visualizes his\u00a0<b>estimated call time<\/b>. He can also postpone or cancel his virtual ticket.<\/li>\n<li>A few minutes before the call, the customer receives a text message to\u00a0<b>inform him that his turn is approaching<\/b>. When it\u2019s time, the customer is\u00a0<b>notified via a notification and\/ or a text message<\/b>.<\/li>\n<\/ul>\n\n          <\/div>\n                        <div class=\"button-group\">\n                                    <a href=\"\/en\/contact-us\/\" class=\"button\" target=\"\">\n                <span>Contact us<\/span>\n              <\/a>\n                                                <a href=\"\/en\/solutions\/digital-ticket-smartphone\/\" class=\"button button--hollow\" target=\"\">\n                <span>Read more<\/span>\n              <\/a>\n                              <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--leads\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__bg\">\n      <span class=\"ps-block__blobs-top\"><\/span>\n    <\/div>\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n                    <div class=\"ps-block__heading\">\n                          <p class=\"ps-block__title\">White paper <\/p>\n                                      <p class=\"ps-block__description\"><p>Fill out the form to receive the queue management system white paper.<\/p>\n<\/p>\n                      <\/div>\n                    <div class=\"ps-block__form\">\n            \n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_1' ><div id='gf_1' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1'  action='\/en\/wp-json\/wp\/v2\/pages\/11148#gf_1'  autocomplete=\"off\">\n                        <div class='gform_body gform-body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below'><div id=\"field_1_1\" class=\"gfield gfield--width-half field_sublabel_below field_description_below gfield_visibility_visible gfield-text\"  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class='ginput_container ginput_container_text'><input autocomplete=\"off\"  name='input_3' id='input_1_3' type='text' value='' class='large'    placeholder='Your company'  aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_1_4\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible gfield-email\"  data-field-class=\"gfield-email\"><label class='gfield_label' for='input_1_4' >E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input autocomplete=\"off\"  name='input_4' id='input_1_4' type='text' value='' class='large'   placeholder='Your e-mail adress' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><fieldset id=\"field_1_5\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible gfield-consent\"  data-field-class=\"gfield-consent\"><legend class='gfield_label gfield_label_before_complex'  >GDPR<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input autocomplete=\"off\"  name='input_5.1' id='input_1_5_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gfield_consent_label\" for='input_1_5_1' >By submitting this form, I accept that the information entered will be used to send me the white paper.<\/label><span class=\"gfield_required gfield_required_asterisk\">*<\/span><input autocomplete=\"off\"  type='hidden' name='input_5.2' value='By submitting this form, I accept that the information entered will be used to send me the white paper.' class='gform_hidden' \/><input autocomplete=\"off\"  type='hidden' name='input_5.3' value='1' class='gform_hidden' 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<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>As an expert in queue management system since 40 years, ESII offers long-term, well-designed solutions which combine elegance simplicity and efficiency, regardless of your 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