{"id":9714,"date":"2022-04-01T15:51:05","date_gmt":"2022-04-01T13:51:05","guid":{"rendered":"https:\/\/www.esii.com\/blog\/installation-de-la-ville-de-sunny-isles-beach-floride\/"},"modified":"2022-04-01T15:59:18","modified_gmt":"2022-04-01T13:59:18","slug":"sunny-isles-beach-city-facility-florida","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/sunny-isles-beach-city-facility-florida\/","title":{"rendered":"Sunny Isles Beach City Facility – Florida"},"content":{"rendered":"
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Context<\/h1>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The city of Sunny Isles Beach<\/a> is located in the Miami metropolitan area (Florida \u2013 USA) and has 21,000 inhabitants. To improve their reception, the municipality opted for Orion, the queue management solution in SaaS mode, and the Keo\u2122 reception KEO. <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Installation<\/h1>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Citizens who have to go to the city hall can make an appointment online. He receives in the confirmation email a QRcode that he must scan on the Keo\u2122 terminal on the day of his visit. This allows him to identify himself and let the agent know he is here. He receives a numbered ticket to be called to the counter where he is expected.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Citizens can also come without an appointment by choosing their service directly on the Keo\u2122 kiosk. The journey is the same: he receives a ticket and is called via a video screen to a window.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Benefits<\/h1>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The Orion solution manages the citizen journey seamlessly from making an appointment until the visitor leaves the building. People with or without an appointment can be received altogether, allowing a reduction in waiting, which is beneficial to visitor satisfaction.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Context The city of Sunny Isles Beach is located in the Miami metropolitan area (Florida \u2013 USA) and has 21,000 inhabitants. To improve their reception, the municipality opted for Orion, the queue management solution in SaaS mode, and the Keo\u2122 reception KEO. Installation Citizens who have to go to the city hall can make an […]<\/p>\n","protected":false},"featured_media":9712,"template":"","activity":[23],"client":[],"class_list":["post-9714","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/9714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/9712"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=9714"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=9714"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=9714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}