{"id":6726,"date":"2020-06-09T09:37:00","date_gmt":"2020-06-09T07:37:00","guid":{"rendered":"https:\/\/www.esii.com\/blog\/file-unique-en-caisse-a-lintermarche-rennes\/"},"modified":"2022-02-23T12:31:49","modified_gmt":"2022-02-23T11:31:49","slug":"testimonial-single-line-supermarket","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/testimonial-single-line-supermarket\/","title":{"rendered":"Testimonial: single line at the supermarket"},"content":{"rendered":"
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Our\u00a0solution eZQ\u2122 was installed at the supermarket Intermach\u00e9 <\/em>located in downtown Rennes. Here is the customer\u2019s testimonial about this installation:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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“The problem was the layout of the store. Downtown, we need to optimize every square centimetre, sometimes to the detriment of the customer journey. Here, the store has 2 levels and the 3 self-service checkouts are in front on the 3 traditional checkouts. The customers queued in a single line, but they didn\u2019t understand how to do it and where to go. The nearest cashier needed to direct the customer flow by yelling all day long.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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The single line was the solution we waited for. Now the wait is more peaceful, the customers queue around the gondola in a single queue. We can give them information about the wait. They wait less than 5 minutes. The customers are reassured about the checkout process, we display the waiting time and where to go. This increases the satisfaction.”<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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M. Julien de Almeida, Manager, Intermarch\u00e9 Rennes.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Fill out the form and one of our experts will call you back<\/p>\n \n

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