{"id":6709,"date":"2020-08-20T11:38:00","date_gmt":"2020-08-20T09:38:00","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=6709"},"modified":"2022-02-23T11:47:48","modified_gmt":"2022-02-23T10:47:48","slug":"norauto-in-la-reunion-single-line","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/norauto-in-la-reunion-single-line\/","title":{"rendered":"Norauto in La Reunion: single line"},"content":{"rendered":"
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The car\u00a0repair center Norauto<\/a>\u00a0has recently opened a store in La Reunion. A first for this island where customers could only find independent repair shops. And it has been such a success that the organization, thought for metropolitan France, didn\u2019t match with the local customer flows. Cedric LERAY, the store manager, asked the headquarters for help to correct this problem. He has been directed to ESII with which this multi-franchise group usually works.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Installation<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The installation has been done for the workshop section of the store, that welcomes in average 70 customers a day. The\u00a0single line eZQ<\/a>\u2122\u00a0allows from now to manage the wait for 6 counters. The gondolas\u2019 layout physically delimits the queue while a video screen at the end of the line displays the counter where the customer has to go.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Testimonial<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Among the several benefits of this solution, Mr. LERAY and his employees particularly appreciate to manage the time between two customers, and as he says: <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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\u201cYou must know that when we are done with a customer, sometimes we have to get a mechanical part or do another work even if the customer is no longer at the counter. If we don\u2019t validate, the next customer knows we don\u2019t have finished yet. When we come back, we validate to call the next customer.\u201d He notices that \u201cfor our customers the benefits\u2019 are a clear waiting time, and the solution makes their journey easy.\u201d<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Fill out the form and one of our experts will call you back.<\/p>\n \n

\n \n Go to the form<\/span>\n \n <\/use>\n <\/svg>\n <\/a>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Context The car\u00a0repair center Norauto\u00a0has recently opened a store in La Reunion. A first for this island where customers could only find independent repair shops. And it has been such a success that the organization, thought for metropolitan France, didn\u2019t match with the local customer flows. Cedric LERAY, the store manager, asked the headquarters for […]<\/p>\n","protected":false},"featured_media":0,"template":"","activity":[27],"client":[156],"class_list":["post-6709","article","type-article","status-publish","hentry","client-norauto-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/6709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=6709"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=6709"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=6709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}