{"id":6697,"date":"2020-09-24T10:53:00","date_gmt":"2020-09-24T08:53:00","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=6697"},"modified":"2023-01-25T17:05:17","modified_gmt":"2023-01-25T16:05:17","slug":"testimonial-of-the-city-of-villajoyosa-spain","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/testimonial-of-the-city-of-villajoyosa-spain\/","title":{"rendered":"Testimonial of the city of Villajoyosa \u2013 Spain"},"content":{"rendered":"
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Villajoyosa, a privileged seashore village<\/a> near Alicante (SPAIN), chooses ORION to properly receive inhabitants and visitors at the Council.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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COVID-19 pushed the Citizen Assistance Department to quickly find a solution to safely organize and receive citizen at their facilities. Choosing ORION Appointment<\/a> solutions they\u2019ve been able to set up in half a week a fully functional process to receive and solve citizens\u2019 requests. Almost 40 purposes of interview are available to be attended by the OAC (Oficina de Atenci\u00f3n al Ciudadano<\/em>) by a skilled staff who\u2019s using easily the solution from day one.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Testimonials<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Here are two testimonials:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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“We needed to offer an online appointment solution to our visitors. The ESII\u2019s solution has adapted perfectly to our needs and to the particularities of our service. The citizens have a quick and easy access to the appointment module. For our staff, management of the calendar has been greatly improved.\u201d
Mar\u00eda Jos\u00e9 Mata, Social care department coordinator.”<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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\u201cWe had a problem of citizens gathering at certain moments of the day. We see now a decrease of the waiting time and a better efficiency of our service. The ESII\u2019s solution decreases stress of our staff by allowing a better work organization\u201d.
Carmen Aznar, Citizen relation department manager.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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