{"id":4779,"date":"2021-12-06T17:10:00","date_gmt":"2021-12-06T16:10:00","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=4779"},"modified":"2022-08-10T17:12:56","modified_gmt":"2022-08-10T15:12:56","slug":"how-bsic-has-improved-its-image","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/how-bsic-has-improved-its-image\/","title":{"rendered":"How BSIC has improved its image?"},"content":{"rendered":"
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Contexte<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n
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En C\u00f4te d’Ivoire, la banque BSIC (Banque Sahelo-Saharienne Pour L’Investissement Et Le Commerce) est acteur majeur du secteur bancaire avec l\u2019implantation de 20 agences sur tout le territoire.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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Pour am\u00e9liorer l’accueil des clients, le r\u00e9seau BSIC a fait appel \u00e0 l’expertise d’ESII en mati\u00e8re de gestion de l’accueil et des files d’attente.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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Solution install\u00e9e<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n
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La solution install\u00e9e est propuls\u00e9e par notre logiciel de gestion des files d’attente on-premise<\/em> eSirius\u2122 et repose sur la distribution de tickets gr\u00e2ce aux bornes Diseo\u2122. Sur l’\u00e9cran de cette derni\u00e8re, le client choisit le service auquel il veut acc\u00e9der et re\u00e7oit un ticket num\u00e9rot\u00e9. En salle d’attente, il est appel\u00e9 via un \u00e9cran vid\u00e9o vers un guichet disponible.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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Avantages<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n
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En organisant l’attente, les agences BSIC donne une image plus professionnelle et plus qualitative aux yeux de ses clients. De plus, les probl\u00e8mes d’ordre de passage ont compl\u00e9tement disparu.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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T\u00e9moignage client<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n
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“La qualit\u00e9 de l\u2019accueil mais surtout le confort ont \u00e9t\u00e9 nettement am\u00e9lior\u00e9s depuis l\u2019installation du syst\u00e8me, aussi bien pour nos clients que pour nos agents.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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Dor\u00e9navant, nos clients s\u2019assoient confortablement dans l\u2019espace d\u2019attente, au calme et respectent l\u2019ordre de passage sans heurts.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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Nos agents en ont termin\u00e9 avec l\u2019appel \u00e0 la voix et n\u2019ont plus \u00e0 r\u00e9gler les conflits de passage.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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L\u2019outil \u00e9tait attendu pas nos agents qui ont tr\u00e8s bien accept\u00e9 et compris le syst\u00e8me.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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Nous avons \u00e9galement pu constater, depuis l\u2019installation, un gain de temps dans le traitement des demandes mais surtout la r\u00e9duction du temps d\u2019attente pour nos clients.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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La BSIC a am\u00e9lior\u00e9 son image avec un accueil plus professionnel.\u00a0Je recommande l\u2019installation du syst\u00e8me GFA ESII.”<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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Mme Oro, Responsable de l\u2019accueil, BSIC Si\u00e8ge Abidjan.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n \n

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\n Un projet pour votre agence ?<\/span>\n <\/div>\n \n

Contact our project teams for a personalized study of your reception.<\/p>\n \n

\n \n Acc\u00e9dez au formulaire<\/span>\n \n <\/use>\n <\/svg>\n <\/a>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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Solutions li\u00e9es<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n
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