{"id":32045,"date":"2026-10-23T11:12:40","date_gmt":"2026-10-23T09:12:40","guid":{"rendered":"https:\/\/www.esii.com\/blog\/offices-habitation-gestion-accueil\/"},"modified":"2026-10-23T12:17:41","modified_gmt":"2026-10-23T10:17:41","slug":"housing-authorities-reception-management","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/housing-authorities-reception-management\/","title":{"rendered":"Housing authorities: how to reinvent tenant reception"},"content":{"rendered":"<section class=\"ps-block ps-block--intro\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <p>Longueuil, Ottawa, Laval, Montr\u00e9al: more and more housing authorities trust ESII to organize the reception of their tenants. The setup is simple: a kiosk, a screen and queue management designed for real-world needs. It changes the daily routine of staff and visitors alike.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2026\/10\/oh-longueuil-esii-keo.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2026\/10\/oh-longueuil-esii-keo.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"OH Longueuil ESII Keo kiosk\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">Four housing authorities, one shared need<\/h3>\n                                  <div class=\"ps-block__text\">\n            <p dir=\"ltr\">Every housing authority has its own volumes and organization. Yet they all share the same challenge: welcoming a large number of visitors with a wide range of requests, without overwhelming the front desk.<\/p>\n<p dir=\"ltr\">The principle is the same everywhere:<\/p>\n<ul dir=\"ltr\">\n<li><strong>a Keo\u2122 kiosk<\/strong>: visitors select the reason for their visit and take a ticket;<\/li>\n<li><strong>a calling screen<\/strong>: it directs visitors to the right counter or meeting room and displays useful information;<\/li>\n<li><strong>queue management<\/strong>: it provides staff with real-time statistics.<\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2026\/10\/OCH-Ottawa-keo.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2026\/10\/OCH-Ottawa-keo.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"OCH Ottawa keo kiosk esii\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                  <h3 class=\"ps-block__suptitle suptitle\">An organization tailored to each site<\/h3>\n                                  <div class=\"ps-block__text\">\n            <p dir=\"ltr\">Thanks to the features of the queue management solution, the organization adapts to the needs of each housing authority:<\/p>\n<ul dir=\"ltr\">\n<li><strong>customized visit reasons<\/strong>, matching each authority\u2019s services: housing applications, leasing, maintenance\u2026;<\/li>\n<li><strong>smart routing<\/strong>: each visitor is directed to the counter or agent best suited to their request;<\/li>\n<li><strong>bilingual reception<\/strong>: the kiosk and the display adapt to the visitor\u2019s language, French or English;<\/li>\n<li><strong>alerts for long waiting times<\/strong>, so staff can react before tension builds;<\/li>\n<li><strong>information messages<\/strong> displayed on the calling screen and customized by each authority;<\/li>\n<li><strong>detailed statistics<\/strong>: traffic, waiting times and visit reasons, to adjust resources during peak periods.<\/li>\n<\/ul>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 id=\"testimonial\" class=\"wp-block-heading\">Testimonial from the Office d\u2019habitation de Longueuil<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">At the Office d\u2019habitation de Longueuil, the old \u201csnail\u201d paper ticket dispenser was rarely used by visitors, and the receptionist was approached by everyone who walked in. <strong>Nicolas Tremblay, Strategic Planning Advisor, looks back on the project.<\/strong><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\"><em><strong>What reception issues led you to choose an ESII solution?<\/strong><\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">&#8220;Heavy traffic at our customer service point. We had a paper ticket system that customers didn\u2019t really use, and no way to get a statistical picture of our visitors or to direct them properly when they arrived.&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\"><em><strong>What benefits have you seen at your reception?<\/strong><\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">&#8220;Fewer people bothering the receptionist when they arrive: they take a ticket, sit down and are then called either to a meeting room or to the counter. We now also have real-time statistics on our visitors (number, waiting time, reasons for visit) and a better flow.&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\"><em><strong>How did your visitors react to the kiosk?<\/strong><\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">&#8220;At first, they had a bit of trouble using it, but now they\u2019re used to it. Visitors also like the calling screen, where we display very practical information messages.&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\"><em><strong>Would you recommend a similar installation to other housing authorities?<\/strong><\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">&#8220;100%&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Learn more about reception at the Office d\u2019habitation de Longueuil:<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--internal-links\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <svg class=\"ps-block__blob\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"641.356\" height=\"596.235\" viewBox=\"0 0 641.356 596.235\">\n        <path d=\"M544.187,105.65c61.378,63.04,107.514,153.039,95.156,238.475-12.77,85.436-83.21,166.311-173.423,211.932-89.8,45.207-198.963,55.161-287.116,14.931S23.506,440.345,5.381,343.3C-13.156,245.832,17.327,142.147,79.528,79.521c62.2-63.04,155.71-85.022,240.98-78.386S482.809,43.024,544.187,105.65Z\" fill=\"#f2f4f8\"\/>\n      <\/svg>\n      <ul class=\"ps-block__list\">\n                  <li class=\"posts__item js-posts-list-item minnie\" data-maxnumpages=\"\">\n  <article class=\"card\">\n          <div class=\"card__thumb\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/12\/ohl-canada-accueil-568x358.webp\"\n       srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/12\/ohl-canada-accueil-568x358.webp 568w\"\n       sizes=\"auto, 568px\"\n       width=\"568\"\n       height=\"358\"\n       alt=\"Accueil de l\u2019Office d\u2019habitation de Longueuil au Canada\"\n       class=\"\"\n  >\n      <\/div>\n            <div class=\"card__content\">\n      <ul class=\"card__labels labels\">\n        <li class=\"labels__item\">\n          <span class=\"label label--post\">\n            News\n          <\/span>\n        <\/li>\n                                    <li class=\"labels__item\">\n  <span class=\"label label--public-sector\" style=\"color: white; background-color:#a682ff\">Public Sector<\/span>\n<\/li>\n       \n                           <\/ul>\n      <h3 class=\"card__title\">\n        <a href=\"https:\/\/www.esii.com\/en\/blog\/ohl-reception-improves-visitor-experience\/\">OHL Modernizes Its Reception and Improves the Visitor Experience<\/a>\n      <\/h3>\n    <\/div>\n    <footer class=\"card__footer\">\n              <time datetime=\"2025-12-02 17:00:24\">02 Dec 2025<\/time>\n            <button class=\"card__link\" aria-label=\"Read news\">\n        <svg class=\"icon icon-chevron-right\">\n          <use xlink:href=\"https:\/\/www.esii.com\/app\/themes\/choosit\/dist\/img\/spritemap.svg#sprite-chevron-right\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/footer>\n  <\/article>\n<\/li>\n              <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">What about your housing authority?<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p class=\"wp-block-paragraph\">Every housing authority has its own organization, volumes and constraints. Let\u2019s talk about how your reception works: our Canadian team, based in Laval, will get back to you shortly.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--gform\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_12' ><div id='gf_12' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Ads-Contact-EN<\/h2>\n                            <span class='gform_description'><\/span>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                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