{"id":31133,"date":"2026-07-30T11:08:12","date_gmt":"2026-07-30T09:08:12","guid":{"rendered":"https:\/\/www.esii.com\/blog\/enquete-satisfaction-esii-2026\/"},"modified":"2026-07-30T11:59:24","modified_gmt":"2026-07-30T09:59:24","slug":"satisfaction-survey-esii-2026","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/satisfaction-survey-esii-2026\/","title":{"rendered":"Our clients have their say: 2026 satisfaction survey"},"content":{"rendered":"
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Every year, we ask our clients to share how satisfied they are with our services. It’s a survey that matters to us: it helps us identify what’s working well and what can still be improved, at every stage of our relationship with our clients.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Une satisfaction globale confirm\u00e9e<\/h4>\n
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93 % of our clients say they are satisfied with their experience with ESII.<\/strong><\/p>\n

We’re proud of this figure: it reflects what our teams work toward every day. It confirms the effort put into every stage of the projects we deliver with our clients.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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Expertise: a foundation of trust<\/h4>\n
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Trust often starts with a simple question: will this company solve the problems I’m asking them to solve? On this point, the results are particularly encouraging:<\/p>\n

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  • 97 %<\/strong> of our customers are satisfied with our ability to meet their needs.<\/li>\n
  • 91 %<\/strong> are satisfied with the advice and support provided ahead of the sale.<\/li>\n
  • 91 %<\/strong> are satisfied with the commissioning of their solution.<\/li>\n<\/ul>\n

    These three results reflect a level of support geared toward solving each customer’s specific problems, all the way through to commissioning.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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    Follow-up: a relationship that lasts<\/h4>\n
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    A customer project doesn’t end at commissioning. Teams still need training to get the most out of their solution as it evolves, and of course, there are times when after-sales support is needed.<\/p>\n

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    • 96 %<\/strong> of our customers are satisfied with our training sessions.<\/li>\n
    • 89 %<\/strong> are satisfied with our After-Sales Service.<\/li>\n<\/ul>\n

      These two indicators go hand in hand: training gives our customers’ teams the autonomy they need to make the most of their tools, while our After-Sales Service ensures a responsive response whenever it’s needed. Together, they reflect our commitment to being a present partner, not just a solutions provider.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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      Other signs that matter<\/h4>\n
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      Beyond satisfaction scores, some indicators speak volumes about the relationship of trust we build with our clients:<\/p>\n

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      • 68 % <\/strong>of new customers discover us through recommendations. This figure means a great deal to us: it’s the trust of our existing clients that allows us to welcome new ones.<\/li>\n
      • Our NPS (Net Promoter Score) = 36.84<\/strong>, an indicator that reflects how likely our clients are to recommend us.<\/li>\n<\/ul>\n

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