{"id":29875,"date":"2026-04-09T15:18:31","date_gmt":"2026-04-09T13:18:31","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=29875"},"modified":"2026-04-09T15:51:41","modified_gmt":"2026-04-09T13:51:41","slug":"nova-switzerland-fnac-geneva","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/nova-switzerland-fnac-geneva\/","title":{"rendered":"NOVA deployed in Switzerland: first feedback from FNAC Geneva"},"content":{"rendered":"
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ESII continues the rollout of NOVA, its on-premises solution dedicated to visitor reception and flow management.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Context<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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To optimize checkout operations in its Geneva store, FNAC<\/strong><\/a> chose to deploy NOVA to manage a single queue<\/strong><\/a> upstream of the store\u2019s 10 checkout counters<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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With NOVA, FNAC benefits from a solution that is quick to deploy and easy to use<\/strong>. Customers are clearly guided throughout the checkout process, while staff gain better visibility over flows and priorities.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Testimonial<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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“Getting started was quick, thanks in particular to clear and effective training<\/strong> that supported the go-live. This step enabled our teams to immediately become familiar with the interface<\/strong> and the new capabilities offered. Overall, integrating NOVA into our daily operations was seamless<\/strong>, without disrupting our existing processes, while opening the door to further optimizations<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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For our customers, the most noticeable benefit is undoubtedly the clarity and readability of the waiting journey<\/strong>. The backlit checkout indicators (Light Beacons) and the modernized interface make the queue solution much more intuitive<\/strong>. Visitors instantly understand where to go and how to position themselves, reducing hesitation and ensuring a smoother flow<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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For our teams, the solution brings real operational comfort<\/strong>. Flow monitoring is easier, information is centralized and more readable, and priority management becomes more natural. This helps reduce mental workload<\/strong>, improve coordination, and ultimately deliver a more seamless and efficient reception experience.<\/strong>“<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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J\u00e9r\u00f4me GIRBIG, Head of IT Technical Services, FNAC Switzerland<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Benefits<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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With NOVA, FNAC Geneva benefits from:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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  • a clearer and more intuitive customer journey<\/strong><\/li>\n<\/li>\n
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  • a better organized and smoother waiting experience<\/strong><\/li>\n<\/li>\n
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  • enhanced operational comfort<\/strong> for staff<\/li>\n<\/li>\n <\/ul><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

    Context To optimize checkout operations in its Geneva store, FNAC chose to deploy NOVA to manage a single queue upstream of the store\u2019s 10 checkout counters. With NOVA, FNAC benefits from a solution that is quick to deploy and easy to use. Customers are clearly guided throughout the checkout process, while staff gain better visibility […]<\/p>\n","protected":false},"featured_media":0,"template":"","activity":[27],"client":[745],"class_list":["post-29875","article","type-article","status-publish","hentry","client-fnac-switzerland"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/29875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=29875"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=29875"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=29875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}