{"id":29345,"date":"2026-01-23T09:46:00","date_gmt":"2026-01-23T08:46:00","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=29345"},"modified":"2026-01-23T09:48:30","modified_gmt":"2026-01-23T08:48:30","slug":"llodio-spain-online-appointment-reception-management","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/llodio-spain-online-appointment-reception-management\/","title":{"rendered":"The City of Llodio in the Basque Country (Spain): Online Appointments and Reception Management"},"content":{"rendered":"
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Context<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Located in the Basque Country in northern Spain, Llodio<\/a> is the second most populated city in the province of \u00c1lava<\/strong>, with around 18,000 residents<\/strong>. As a result, the City Hall is a busy place, welcoming a large number of citizens every day.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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To better organize public reception<\/a>, make visitor journeys clearer, and reduce waiting times within its facilities, the municipality turned to ESII Ib\u00e9rica<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Solution<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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To meet the needs of the City of Llodio, the Orion solution<\/strong> was deployed in SaaS mode<\/strong>. It allows citizens to plan their visit to City Hall by booking an appointment<\/a> directly through the municipality\u2019s website<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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An interactive Keo kiosk<\/strong><\/a> enables visitors with an appointment to check in upon arrival. Walk-in visitors can take a ticket for the service of their choice by selecting it on the kiosk\u2019s touchscreen, available in both Basque and Spanish<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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In addition, a video display screen<\/strong> allows staff to call citizens to their service desk.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Benefits<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Thanks to this setup, reception is now clearer and better structured<\/strong>, with an easy-to-understand order of service<\/strong>. Uncertainty about who will be served next is eliminated, along with concerns about being skipped in line.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Context Located in the Basque Country in northern Spain, Llodio is the second most populated city in the province of \u00c1lava, with around 18,000 residents. As a result, the City Hall is a busy place, welcoming a large number of citizens every day. To better organize public reception, make visitor journeys clearer, and reduce waiting […]<\/p>\n","protected":false},"featured_media":29320,"template":"","activity":[23],"client":[],"class_list":["post-29345","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/29345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/29320"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=29345"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=29345"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=29345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}