{"id":29287,"date":"2026-01-15T16:52:52","date_gmt":"2026-01-15T15:52:52","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=29287"},"modified":"2026-01-23T15:18:13","modified_gmt":"2026-01-23T14:18:13","slug":"structured-customer-reception-electrica-cadiz","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/structured-customer-reception-electrica-cadiz\/","title":{"rendered":"A Structured Customer Reception, from Online Appointments to the Service Desk: Choice of El\u00e9ctrica de C\u00e1diz"},"content":{"rendered":"
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Context<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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El\u00e9ctrica de C\u00e1diz<\/strong> is an electricity provider<\/a> founded in the city of C\u00e1diz, in Andalusia (Spain). The company supplies electricity to residential and business customers across Spain and regularly welcomes customers in its service centers for matters related to contracts, billing, and other administrative requests.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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El\u00e9ctrica de C\u00e1diz partnered with ESII Ib\u00e9rica<\/strong> to structure customer reception and provide a clear and well-organized customer journey<\/strong> within its service locations.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Solution<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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To address these needs, the Orion solution<\/strong> was deployed in SaaS mode<\/strong> to organize the reception process, from online appointment booking<\/strong> through to the meeting between the customer<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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The installation includes:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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