{"id":28983,"date":"2025-12-02T17:00:24","date_gmt":"2025-12-02T16:00:24","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=28983"},"modified":"2026-10-23T12:16:21","modified_gmt":"2026-10-23T10:16:21","slug":"ohl-reception-improves-visitor-experience","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/ohl-reception-improves-visitor-experience\/","title":{"rendered":"OHL Modernizes Its Reception and Improves the Visitor Experience"},"content":{"rendered":"
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Context<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The Office d’Habitation de Longueuil (OHL)<\/strong> serves a wide range of visitors and handles numerous daily requests related to social housing: rent payments, repair requests, lease renewals, key and permit pickup, housing applications, and more.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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To keep pace with increasing demand and ensure a smoother, more structured reception process<\/strong>, OHL decided to upgrade to a modern queue management solution.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Solution<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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By deploying Orion in SaaS mode<\/strong>, OHL has strengthened its ability to manage visitor flow efficiently and enhance the overall experience.
The connected Keo\u2122 kiosk<\/a><\/strong> now issues tickets, while a calling screen<\/strong> directs visitors to the appropriate service counter.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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This setup supports the organization\u2019s four reception stations<\/strong>, providing a clear and reliable structure for both staff and visitors.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Benefits<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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OHL now benefits from a consistent and well-organized reception flow<\/strong>, supported by precise activity tracking across all services.
Visitors enjoy a clearer, more reassuring experience thanks to digital signage, while staff save valuable time and work in better conditions through streamlined operations.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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\n \n Hear from Nicolas Tremblay, Strategic Planning Advisor at OH Longueuil<\/span>\n \n <\/use>\n <\/svg>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n
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Context The Office d’Habitation de Longueuil (OHL) serves a wide range of visitors and handles numerous daily requests related to social housing: rent payments, repair requests, lease renewals, key and permit pickup, housing applications, and more. To keep pace with increasing demand and ensure a smoother, more structured reception process, OHL decided to upgrade to […]<\/p>\n","protected":false},"featured_media":28971,"template":"","activity":[23],"client":[],"class_list":["post-28983","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/28983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/28971"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=28983"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=28983"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=28983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}