{"id":28021,"date":"2025-07-31T10:05:27","date_gmt":"2025-07-31T08:05:27","guid":{"rendered":"https:\/\/www.esii.com\/blog\/tam-fluidifie-accueil-espace-mobilite\/"},"modified":"2025-07-31T11:35:41","modified_gmt":"2025-07-31T09:35:41","slug":"tam-streamlines-reception","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/tam-streamlines-reception\/","title":{"rendered":"TaM streamlines the reception of its &#8220;mobility spaces&#8221;"},"content":{"rendered":"<section class=\"ps-block ps-block--textimage image-left\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n\n      <div class=\"ps-block__img\">\n        <figure class=\"lazy-image\">\n          <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n               data-src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-espace-mobilite.webp\"\n               data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-espace-mobilite.webp 600w\"\n               sizes=\"auto, 600px\"\n               alt=\"\"\n               width=\"600\"\n               height=\"600\"\n          >\n        <\/figure>\n      <\/div>\n\n      <div class=\"ps-block__body\">\n                                  <div class=\"ps-block__text\">\n            <p>TaM\u00a0 (Public transport company of the city of Montpellier &#8211; France) manages the daily mobility of the residents:<\/p>\n<ul>\n<li>4 Tram lines and 41 bus lines,<\/li>\n<li>57 bike stations,<\/li>\n<li>9 parking, nearly 5,000 spaces.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.tam-voyages.com\/presentation\" target=\"_blank\" rel=\"noopener\">Its mission<\/a>: to provide an efficient, well-connected network allowing users and visitors alike easy access to all the area&#8217;s amenities.<\/p>\n\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Use case in video<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--embed\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        \n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"container-lazyload preview-lazyload container-youtube js-lazyload--not-loaded\"><a href=\"https:\/\/youtu.be\/e3I5z9rvXDs\" class=\"lazy-load-youtube preview-lazyload preview-youtube\" data-video-title=\"Reportage \u00e0 la TaM : Transport de l&#039;Agglom\u00e9ration de Montpellier\" title=\"Play video &quot;Reportage \u00e0 la TaM : Transport de l&#039;Agglom\u00e9ration de Montpellier&quot;\" target=\"_blank\" rel=\"noopener\">https:\/\/youtu.be\/e3I5z9rvXDs<\/a><noscript>Video can&#8217;t be loaded because JavaScript is disabled: <a href=\"https:\/\/youtu.be\/e3I5z9rvXDs\" title=\"Reportage \u00e0 la TaM : Transport de l&#039;Agglom\u00e9ration de Montpellier\" target=\"_blank\" rel=\"noopener\">Reportage \u00e0 la TaM : Transport de l&#039;Agglom\u00e9ration de Montpellier (https:\/\/youtu.be\/e3I5z9rvXDs)<\/a><\/noscript><\/div>\n<\/div><figcaption class=\"wp-element-caption\">With English subtitltes<\/figcaption><\/figure>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>&#8220;I had the chance to exchange with several users of the solution their average waiting time was lower than a minute before being taken in charge by an adviser.&#8221;<br><em>Jouad Otmani, IT Manager, TaM<\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>&#8220;For us it is a true success. We made satisfaction surveys, users are extremely pleased.&#8221;<br><em>C\u00e9line Beausse, Directrice Marketing et D\u00e9veloppement, TaM<\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Benefits<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li><strong>Low wait times<\/strong>: average wait time of less than 1 minute.<\/li>\n<\/li>\n                                <li>\n<li><strong>Optimized user experience<\/strong>: 24\/7 online appointment booking on tam-voyages.com or app.<\/li>\n<\/li>\n                                <li>\n<li><strong>Customized user interface<\/strong>: ESII APIs allow for customization of the HMI (Human-Machine Interface) of the booking module on the website and app.<\/li>\n<\/li>\n                                <li>\n<li><strong>Peaks crowd management<\/strong>: advance scheduling during back-to-school periods or peak demand periods, without overloading mobility advisors.<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--masonry js-photoswipe\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"masonry js-masonry\">\n          <div class=\"js-grid-sizer\"><\/div>\n          <div class=\"js-gutter-sizer\"><\/div>\n\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-ecran-appel-led-display.webp\" itemprop=\"contentUrl\" data-size=\"533x800\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 533 800'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-ecran-appel-led-display.webp\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-ecran-appel-led-display.webp 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"533\"\n                      height=\"800\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/Tam-accueil.webp\" itemprop=\"contentUrl\" data-size=\"800x533\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 378'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/Tam-accueil-568x378.webp\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/Tam-accueil-568x378.webp 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"378\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-borne-twana.webp\" itemprop=\"contentUrl\" data-size=\"533x800\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 533 800'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-borne-twana.webp\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-borne-twana.webp 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"533\"\n                      height=\"800\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                      <div class=\"masonry-item js-grid-item\">\n                          <div class=\"masonry-item__thumb\">\n                <figure itemprop=\"associatedMedia\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n                  <a href=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-mosson-borne.webp\" itemprop=\"contentUrl\" data-size=\"800x533\" class=\"lazy-image\">\n                    <img loading=\"lazy\" decoding=\"async\"\n                      src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 568 378'%3E%3C\/svg%3E\"\n                      data-src=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-mosson-borne-568x378.webp\"\n                      data-srcset=\"https:\/\/www.esii.com\/app\/uploads\/2025\/07\/tam-mosson-borne-568x378.webp 568w\"\n                      sizes=\"auto, 568px\"\n                      width=\"568\"\n                      height=\"378\"\n                      alt=\"\"\n                      itemprop=\"thumbnail\"\n                    >\n                                      <\/a>\n                <\/figure>\n              <\/div>\n                        <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Use case in video &#8220;I had the chance to exchange with several users of the solution their average waiting time was lower than a minute before being taken in charge by an adviser.&#8221;Jouad Otmani, IT Manager, TaM &#8220;For us it is a true success. We made satisfaction surveys, users are extremely pleased.&#8221;C\u00e9line Beausse, Directrice Marketing [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","activity":[23],"client":[184],"class_list":["post-28021","article","type-article","status-publish","hentry","client-tam-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/28021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=28021"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=28021"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=28021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}