{"id":24805,"date":"2024-08-29T11:01:42","date_gmt":"2024-08-29T09:01:42","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=24805"},"modified":"2024-08-29T11:02:12","modified_gmt":"2024-08-29T09:02:12","slug":"orion-ezq-multi-reception","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/orion-ezq-multi-reception\/","title":{"rendered":"Orion eZQ\u2122 multi-reception"},"content":{"rendered":"
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Context<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The checkout process is changing in-store to adapt to new customer expectations or to differentiate brands by the quality of service. Among these new features, the self-checkout (also called SCO) has taken a prominent place in stores thanks to the space saving it generates and the revenue it brings.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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However, the all-automatic organization shows its limits by cutting off the customer from human contact during their journey in the store. Some brands are therefore moving towards a hybrid mode of automatic checkout with an agent managing a pool of several SCOs. He can call and welcome customers, help them in case of problem, which reassures and personalizes the reception.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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eZQ\u2122 adapts<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Needless to say, the SCO system generates a single line from which waiting customers are distributed to an available checkout.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Who says new uses says new needs. So, our single queue solution at the checkout, eZQ\u2122, is equipped with new features.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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With Orion Multi-reception, a greeter can call customers for a pool of several checkouts with a single module:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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  • Via a tablet\/smartphone, he calls checkout by checkout in his island.<\/li>\n<\/li>\n
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  • Or with a Call Unit box, he calls the next one on the free checkout in the island.<\/li>\n<\/li>\n <\/ul><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

    Context The checkout process is changing in-store to adapt to new customer expectations or to differentiate brands by the quality of service. Among these new features, the self-checkout (also called SCO) has taken a prominent place in stores thanks to the space saving it generates and the revenue it brings. However, the all-automatic organization shows […]<\/p>\n","protected":false},"featured_media":24801,"template":"","activity":[27],"client":[],"class_list":["post-24805","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/24805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/24801"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=24805"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=24805"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=24805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}