{"id":21722,"date":"2023-12-08T10:46:17","date_gmt":"2023-12-08T09:46:17","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=21722"},"modified":"2023-12-08T10:46:59","modified_gmt":"2023-12-08T09:46:59","slug":"modernizing-customer-experience-bank","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/modernizing-customer-experience-bank\/","title":{"rendered":"Modernizing the customer experience at BCF: a successful first step"},"content":{"rendered":"
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Context<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The Banque Cantonale de Fribourg<\/a><\/em> is a major Swiss financial institution that counts 489 employees and 27 branches. Its business philosophy is reflected in its values proudly stated on its website: Competence, Commitment and Efficiency. Competence is translated into an incentive to innovate and create; commitment must be understood in terms of the local economy, ecology, and social responsibility; and finally, efficiency is not just a promise made to customers but lies at the heart of employees\u2019 daily concerns.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Installation<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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As part of its commitment to customer efficiency, the Banque Cantonale de Fribourg<\/em> has recently implemented a pilot installation of our solutions in one of its branches<\/a>. This first phase, successfully completed, has tested a reception management system designed to improve the customers waiting comfort. This innovative project can be installed in other branches and, potentially, tailored to the local needs.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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At the heart of this initiative is the Keo kiosk that allows the customers to quickly take a ticket and take a place before being called to a counter. 3 counter displays, LCD DISPLAY type, have been installed to enable visual call of the tickets number.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Benefits<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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This installation, that we can describe as simple, offers a clear and efficient approach to organize the customers wait. The Keo kiosk makes ticket taking seamless, while LCD DISPLAY provide real-time information about the numbers called.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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The installation has also introduced the possibility for the customers to wait seated, transforming the traditional standing wait into something more comfortable.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Context The Banque Cantonale de Fribourg is a major Swiss financial institution that counts 489 employees and 27 branches. Its business philosophy is reflected in its values proudly stated on its website: Competence, Commitment and Efficiency. Competence is translated into an incentive to innovate and create; commitment must be understood in terms of the local […]<\/p>\n","protected":false},"featured_media":21711,"template":"","activity":[26],"client":[],"class_list":["post-21722","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/21722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/21711"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=21722"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=21722"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=21722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}