{"id":21062,"date":"2023-09-28T15:25:43","date_gmt":"2023-09-28T13:25:43","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=21062"},"modified":"2025-07-24T16:30:16","modified_gmt":"2025-07-24T14:30:16","slug":"enhancing-customer-experience-intermarche-express","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/enhancing-customer-experience-intermarche-express\/","title":{"rendered":"Enhancing the Customer Experience at Intermarch\u00e9 Express: eZQ\u2122 Single Line"},"content":{"rendered":"
\n
\n
\n
\n
\n
\n \n

Context<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n
\n
\n
\n
\n
\n \n

Located in the heart of Paris, at 180 rue de la Roquette in the 11th district, Intermarch\u00e9 Express covers an area of \u200b\u200b830 square meters. It’s a lively place, attracting an average of 1,500 customers a day. To cope with this flow and ensure a smooth service, the store is equipped with 4 traditional checkouts counters and 6 self-checkout stations.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n
\n \n

The ESII Solution<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n
\n
\n
\n
\n
\n \n

Given this configuration and the positioning of the checkout, it has become essential to implement an efficient checkout flow management system. This is where ESII steps in with its eZQ\u2122 single line solution<\/a>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n
\n \n

Here’s how Mr. Dan Benharouch, the store manager, describes this installation:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n
\n \n

\u201cESII proposed a queue management display with call buttons for the cashiers to direct customers. Following the installation, I observed a significant improvement in customer flow management. Customers appreciate the increased organization, reduced chaos, and the elimination of line passing. It’s much better!\u201d<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n
\n \n

Benefits<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n
\n
\n
\n
\n
\n \n

Thanks to eZQ\u2122, the store can now manage customer flows more effectively, resulting in:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n
    \n
  • \n
  • Increased customer satisfaction<\/li>\n<\/li>\n
  • \n
  • Optimized checkout counter productivity<\/li>\n<\/li>\n
  • \n
  • Significantly improved the shopping experience for customers<\/li>\n<\/li>\n
  • \n
  • Rreduced stress and waiting times.<\/li>\n<\/li>\n <\/ul><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
    \n
    \n
    \n
    \n
    \n
    \n \n

    The use case of Intermarch\u00e9 Express perfectly illustrates how the organization of customer flows can transform a store, providing a more enjoyable and streamlined shopping experience for everyone. At ESII, we are proud to contribute to such improvements, and we will continue to develop innovative solutions to meet our customers’ needs.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n

    \n
    \n
    \n
    \n \"\"\n\n <\/figure>\n\n <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

    Context Located in the heart of Paris, at 180 rue de la Roquette in the 11th district, Intermarch\u00e9 Express covers an area of \u200b\u200b830 square meters. It’s a lively place, attracting an average of 1,500 customers a day. To cope with this flow and ensure a smooth service, the store is equipped with 4 traditional […]<\/p>\n","protected":false},"featured_media":0,"template":"","activity":[27],"client":[186],"class_list":["post-21062","article","type-article","status-publish","hentry","client-intermarche-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/21062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=21062"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=21062"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=21062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}