{"id":17819,"date":"2023-04-06T16:54:39","date_gmt":"2023-04-06T14:54:39","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&#038;p=17819"},"modified":"2023-04-06T16:54:41","modified_gmt":"2023-04-06T14:54:41","slug":"testimonial-saint-luc-university-clinics-brussels","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/testimonial-saint-luc-university-clinics-brussels\/","title":{"rendered":"Testimonial: Saint Luc University Clinics \u2013 Brussels"},"content":{"rendered":"<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Context<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>The <a href=\"https:\/\/www.saintluc.be\/en\" target=\"_blank\" rel=\"noreferrer noopener\">Saint Luc university clinics<\/a> is part of the Catholic University of Louvain (UC Louvain) which brings together university teaching campuses, research institutes and clinics.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>Here are some figures for 2021 about the Saint Luc clinic:<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\"><ul>\n                                <li>\n<li>6,169 day outpatient surgeries<\/li>\n<\/li>\n                                <li>\n<li>38,299 conventional hospitalizations<\/li>\n<\/li>\n                                <li>\n<li>451,413 consultations<\/li>\n<\/li>\n                                <li>\n<li>70,382 admissions at the ER<\/li>\n<\/li>\n                        <\/ul><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>A customer of ESII since 2020, it was first the 10 counters of the main reception that were equipped. In 2021, a new project extended the initial installation at the ER service (3 counters). The project is still ongoing because at the end of 2022, the manager of the patient administrative contact service, Fidele Kabera Mugabe asked for the extension of <a href=\"\/en\/solutions\/patient-journey-hospital\/\" data-type=\"URL\" data-id=\"\/en\/solutions\/patient-journey-hospital\/\">our solution<\/a> to improve the patient experience. Check out his testimonial below.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<h2 class=\"wp-block-heading\">Testimonial<\/h2>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>&#8220;The big problems we encountered were the disorder in the queue and the lack of privacy as patients came too close to the counters too closely, as well as the lack of flow monitoring to optimize reception.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>As a solution, just being able to distribute tickets with different priorities depending on the purpose for the visit is a big step in the service provided to our patients.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>The statistics help us monitor counter activity, which allows us to anticipate peak hours to strengthen the front office.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>The system has the advantage of allowing employees to organize themselves among themselves and to better prepare the reception of patients because, depending on the purpose for the visit, the patient is well oriented and is received by someone who has the right expertise.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>There is less waiting time because with the stats we reinforce the peak hours.<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p>My colleagues and I are fully satisfied with your solution and the friendliness and helpfulness of ESII staff when we need them.&#8221;<\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n  <div class=\"ps-block__container\">\n    <div class=\"ps-block__grid\">\n      <div class=\"ps-block__content\">\n        <div class=\"ps-block__body\">\n          <div class=\"ps-block__item\">\n            \n<p><em>Fid\u00e8le Kabera Mugabe, Head of Department Patient Administrative Contact Services, Saint-Luc University Clinics<\/em><\/p>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Context The Saint Luc university clinics is part of the Catholic University of Louvain (UC Louvain) which brings together university teaching campuses, research institutes and clinics. Here are some figures for 2021 about the Saint Luc clinic: A customer of ESII since 2020, it was first the 10 counters of the main reception that were [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","activity":[22],"client":[592],"class_list":["post-17819","article","type-article","status-publish","hentry","client-cliniques-universitaires-saint-luc-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/17819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=17819"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=17819"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=17819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}