{"id":13601,"date":"2022-08-26T11:32:44","date_gmt":"2022-08-26T09:32:44","guid":{"rendered":"https:\/\/www.esii.com\/?post_type=article&p=13601"},"modified":"2022-08-26T15:07:03","modified_gmt":"2022-08-26T13:07:03","slug":"the-city-hall-of-champigny-sur-marne-with-orion","status":"publish","type":"article","link":"https:\/\/www.esii.com\/en\/blog\/the-city-hall-of-champigny-sur-marne-with-orion\/","title":{"rendered":"The City Hall of Champigny-sur-Marne with Orion"},"content":{"rendered":"
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Context<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Located 10km from Paris, the town of Champigny-sur-Marne has almost 80,000 inhabitants. The municipality wanted to change its queuing system to transform the citizen\u2019s reception in a truly modern citizen journey. To do this, we have installed our SaaS mode solution Orion.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Installation<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The citizen journey starts online with appointments made directly on the city hall’s website (for ID records and housing services).<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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To check-in the day of his visit, the citizen can use a Keo<\/a>\u2122 kiosk in self-service or he can go to the reception counter to take a ticket from a reception agent. 2 Keo\u2122 are available at the counter for the agents.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Then, 2 video screens display the call of the citizens in the waiting room by their number.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Benefits<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The municipality of Champigny-sur-Marne enters the area of \u200b\u200be-administration to offer citizens a digital and omnichannel experience. With the new Orion solution, citizens can make appointments all week long, 24\/7, without overloading the switchboard, thus freeing agents for tasks with higher added value.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Context Located 10km from Paris, the town of Champigny-sur-Marne has almost 80,000 inhabitants. The municipality wanted to change its queuing system to transform the citizen\u2019s reception in a truly modern citizen journey. To do this, we have installed our SaaS mode solution Orion. Installation The citizen journey starts online with appointments made directly on the […]<\/p>\n","protected":false},"featured_media":13599,"template":"","activity":[115,23],"client":[],"class_list":["post-13601","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article\/13601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media\/13599"}],"wp:attachment":[{"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/media?parent=13601"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/activity?post=13601"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.esii.com\/en\/wp-json\/wp\/v2\/client?post=13601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}