Finance sector

Offer a customized reception to you customers.

Retail banks need to be one innovation ahead to attract new customers and invent the bank of the future.

Finance sector
  • Receive your customers by appointment and by video conferencing
  • Phygital customer journey
  • Differentiate the customers' requests
  • Efficient management of human resources
  • Better competitive advantage
  • Retain customers by improving their experience
Used by:
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  • village by ca logo
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ESII Phygital kiosk

Video conferencing kiosk

Phygital Kiosk

The Phygital Kiosk is an innovative tool to to connect remote staff with the reception of several premises (headquarters or branches) through video conference.

Ticket Virtuel

Make your customers’ wait digital

Digital ticket on smartphone

The customers check-in in a digital queue by scanning a QRCode with a smartphone. They don’t need to wait in the branch, the customers are free to wait where they want and see in real time their calling time.

online appointment

Online appointment

Online appointment solution

Offer your customers online appointment anywhere, anytime. The appointment making is easy and fast and allows to access in real time the staff agenda. For more flexibility, you can offer appointment in the branch or by video conference.

qualii esii

Measure customers’ satisfaction

Satisfaction survey solution

Make a difference by offering a more qualitative customer experience! Thanks to our satisfaction survey tool, collect the opinion of your customers and improve their experience.

Do you want a personalized survey of your reception?

To discuss with our experts, fill out the form and we will call you back.

Transform the reception and the wait in bank

To meet the actual needs of the customers, banks and financial institutions have to invest in omni channel solutions to attract new customers.

The Phygital Kiosk can be used to welcome remotely customers at secondaries branches. It connects customers with a remote welcome agent by videoconferencing. This kiosk can be integrated to your own infrastructure to use your business software. Or it can manage the entrance access.

Appointment booking directly on your website is an efficient solution to manage your calendars and multiply qualified appointments. Besides, it can be combined with one of our interactive kiosks for customer check-in in the branch.

The digital ticket solution Smartwait™ can also be an alternative to regular queue for the wait in the bank.

Offer mobility to your customers thanks to modern and connected solutions wherever they are. Also offer mobility to your staff by allowing them to book a workspace in your different branches.

Our customers talk about it

  • BSIC Ivory Coast
    « The quality of the reception but also the comfort have been improved since the installation of the system, as well… »
  • International Bank Of Azerbaijan Azerbaijan
    « Working with ESII was a wonderful experience. Their highly professional and dynamic team helped us to set up 34 branches… »

The quality of the reception but also the comfort have been improved since the installation of the system, as well as for our customer and for our employees.

From now on, our customers sit down comfortably in the waiting room, calmly and they respect the running order without conflict.

The solution was expected by our agents and they have accepted and understood the system.

Since the installation, we have noted a gain of time for the process of the requests but also a reduction of the waiting time for our customers.

The BSIC has improved its image with a more professional reception. I recommend the ESII’s QMS.

BSIC Ivory Coast
Mme Oro Reception Manager, BSIC Headquarter Abidjan

Working with ESII was a wonderful experience. Their highly professional and dynamic team helped us to set up 34 branches of our bank.

Among ESII’s solutions are new services such as an appointment-booking service, and VIP access for bank advisors soon to be available. The Reclient programme, developed by ESII, has enabled us to improve the quality of our customer service, for example by allowing us to record interviews with our customers, meaning that our bank’s advertising discourse is well received

International Bank Of Azerbaijan Azerbaijan
Mayya Dursunova International Bank of Azerbaijan

Photos of installed sites