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03.11.17 Public Sector

Vannes city hall offers online appointment scheduling

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Cities hall have to deal with more and more demands from their citizens. For that reason, Vannes city hall called ESII to improve its reception.

The user journey begins at home with eAppointment™, our online appointment plug-in embedded in the website and the mobile app of the city hall. It allows to send automatically e-mail and SMS to confirm and remind the appointment.

When he comes at the city hall, the user goes to the reception equipped with a Diseo™ LP. Thanks to this kiosk, an officer distributes tickets to visitors with or without appointment. eAppointment™ manager software enables the officer to have the daily list of appointments and to easily identify user with the name and surname.

With his numbered ticket, the visitor can wait until he is called through a video display.

Thanks to this solution, the city hall gets an appointment system embedded in its website and customized with its visual identity. SMS and email reminders reduce the number of non-kept appointments.

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