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The challenge for us was to cut waiting time. That is why we chose a powerful tool allowing users to take an appointment or to have an idea of waiting time when they come to an agency.

Users can take a ticket when they come in and know exactly when the interview with mobility adviser is going to happen.

We chose a waiting line opened on the internet, online. We used ESII’s API to customize booking and planning HMI. Thanks to an app, users can take an appointment in advance, and we guarantee to receive them within 2 or 3 minutes around the appointment time.

Celine Beausse
Directrice Marketing et développement

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