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Retail

Customer reception management solutions for retail

STORE RECEPTION

Optimize the customer journey and experience in your store

Customer behavior is constantly changing and that is why we have designed innovative solutions that optimize the in-store customer journey.

At ESII, we understand how your customers buy, but especially what really upsets them. That is why our solutions create an improved customer experience in your store. Whatever your retail space (boutique, store, telecoms outlet, etc.), our customer journey solution meets your needs and offers a high-quality service for your customers.

These solutions can also apply for telecoms stores. Many brands have recently tested out and approved these solutions: Nespresso, EDF, SFR, Orange Spain, Ooredoo, etc.

ESII benefits for solutions BENEFITS

  • Greater customer satisfaction
  • Reduced number of aborted waits
  • Increased sales
  • Higher efficiency of sales teams

 

INFOGRAPHICS

ESII store reception infographics


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Success Stories

Logo Nespresso

Nespresso

ESII's solutions are installed in a hundred Nespresso stores around the world. Learn more about the different solutions installed and see the significant benefits for customers.

Overview

  • 100 stores equipped in 19 countries
  • eSirius™ centralized

Customer Flow Management Concept
  • Reception with language selection and identification of needs
  • Queue allocation confirmed by ticket or SMS
  • Call by video displays and SMS
  • Anticipated calls by coffee specialists to process more customers
  • Integration of the call module in their management application "Nessoft“
  Benefits
  • Stress reduction for the customers and coffee specialists = better customer service
  • Tracking and differentiation of customers’ needs
  • Resources optimization (more effective planning management; performance analysis of each coffee specialist)
Logo SFR

SFR

ESII's solutions are installed in several SFR stores. Learn more about the different solutions installed and see the significant benefits for customers.

Overview

  • 500 stores installed Reception management solution
  • eGestat™ with DISEO ™ touchscreen dispenser and LED displays

Customer Flow Management Concept
  • Reception with multiple selection rank allocation on touchscreen dispenser in self-service
  • Visible display of the calls
  • Statistics report to plan and organize ressources
  Benefits
  • Active wait for customers who can circulate in the sale area to continue their purchases
  • Improvement of the shops profitability
  • Improvement of customer satisfaction and the brand image
Logo XXL Sport & Villmark

XXL Sport & Villmark

ESII's solutions are installed in about 50 XXL stores in Europe. Discover more about the type of solutions installed and the benefits for the users below. 

Overview

  • Sporting goods retailer in Norway, Sweden, Finland and Denmark
  • About 50 stores equipped with our solutions
  • eGestat™ customer flow management solution with DISEO™ touchscreen ticket dispenser

Customer Flow Management Concept
  • DISEO touchscreen ticket dispenser for self service check-in 
  • Call ticket with waiting conditions
  • Call of next customer via electronic display 
  • eStat statistics module for managers 
  Benefits
  • Dematerialization of waiting lines
  • The customer is free to move in the store 
  • Statistical analysis of reception data for the manager
Logo Tunisie Telecom

Tunisie Telecom

ESII's solutions are installed in several Tunisie Telecom branches. Learn more about the different solutions installed and see the significant benefits for customers.

Overview

  • 13 branches 
  • Customer reception management with eGestat™ and DISEO™ touchscreen ticket dispenser and video screen 

Customer Flow Management Concept
  • Self-service reception with touchscreen ticket dispenser DISEO LP, selection of visit purpose
  • Call of next customer on video screen (eVoice in Arabic) with digital signage broadcasting
 
  Benefits
  • Simple and powerful solution for organizing queue
  • Reassured and relaxed customers
  • Improved working conditions

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